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Summary Report for:
43-5021.00 - Couriers and Messengers

Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

Sample of reported job titles: Courier, Driver, Laboratory Courier, Mail Carrier, Mail Clerk, Mailroom Courier, Messenger, Security Messenger, Transporter, Vehicle Delivery Worker

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities. See more occupations related to this task.
  • Obtain signatures and payments, or arrange for recipients to make payments. See more occupations related to this task.
  • Record information, such as items received and delivered and recipients' responses to messages. See more occupations related to this task.
  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person. See more occupations related to this task.
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods. See more occupations related to this task.
  • Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials. See more occupations related to this task.
  • Sort items to be delivered according to the delivery route. See more occupations related to this task.
  • Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes. See more occupations related to this task.
  • Unload and sort items collected along delivery routes. See more occupations related to this task.
  • Plan and follow the most efficient routes for delivering goods. See more occupations related to this task.
  • Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries. See more occupations related to this task.
  • Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel. See more occupations related to this task.
  • Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers. See more occupations related to this task.
  • Call by telephone to deliver verbal messages. See more occupations related to this task.
  • Perform general office or clerical work such as filing materials, operating duplicating machines, or running errands. See more occupations related to this task.
  • Unload goods from large trucks, and load them onto smaller delivery vehicles. See more occupations related to this task.
  • Open, sort, and distribute incoming mail. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Addressing machines — Mail addressing machines See more occupations related to this tool.
  • Automobiles or cars — Passenger vehicles See more occupations related to this tool.
  • Bar code reader equipment — Wireless barcode scanners See more occupations related to this tool.
  • Bicycles See more occupations related to this tool.
  • Cash or ticket boxes — Lockboxes See more occupations related to this tool.
  • Deposit bags — Bank deposit bags See more occupations related to this tool.
  • Forklifts — High-reach forklifts; Warehouse forklifts See more occupations related to this tool.
  • Franking or postage machines — Postage meters See more occupations related to this tool.
  • Global positioning system GPS receiver — Global positioning system GPS devices See more occupations related to this tool.
  • Hard hats See more occupations related to this tool.
  • Hazardous waste container — Hazardous material packaging See more occupations related to this tool.
  • Ladders — Stepladders See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Light trucks or sport utility vehicles — Delivery trucks See more occupations related to this tool.
  • Mail sealing machines — Envelope sealers See more occupations related to this tool.
  • Minivans or vans — Passenger vans See more occupations related to this tool.
  • Mopeds See more occupations related to this tool.
  • Motorcycles See more occupations related to this tool.
  • Pallet trucks — Pallet jacks See more occupations related to this tool.
  • Paper shredding machines or accessories — Document shredders See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Copy machines See more occupations related to this tool.
  • Radio frequency identification devices — Handheld radio frequency RF scanners See more occupations related to this tool.
  • Restraint straps or buckles or accessories or supplies — Safety belts See more occupations related to this tool.
  • Safety glasses — Protective safety glasses See more occupations related to this tool.
  • Scanners — Computer data input scanners See more occupations related to this tool.
  • Scissor lift or lift table — Hydraulic lift tables See more occupations related to this tool.
  • Stamp affixers — Stamping equipment See more occupations related to this tool.
  • Tablet computers See more occupations related to this tool.
  • Two way radios — Mobile radios See more occupations related to this tool.

Technology used in this occupation:

  • Office suite software — Microsoft Office See more occupations related to this technology.
  • Route navigation software — Route mapping software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technology See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Far Vision — The ability to see details at a distance. See more occupations related to this ability.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. See more occupations related to this ability.
  • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. See more occupations related to this ability.
  • Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.

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Detailed Work Activities

  • Deliver items. See more occupations related to this activity.
  • Obtain written authorization to perform activities. See more occupations related to this activity.
  • Record shipping information. See more occupations related to this activity.
  • Load materials or equipment. See more occupations related to this activity.
  • Relay information between personnel. See more occupations related to this activity.
  • Operate vehicles or material-moving equipment. See more occupations related to this activity.
  • Sort mail. See more occupations related to this activity.
  • Unload materials or equipment. See more occupations related to this activity.
  • Analyze shipping information to make routing decisions. See more occupations related to this activity.
  • Confer with coworkers to coordinate work activities. See more occupations related to this activity.
  • Prepare outgoing mail. See more occupations related to this activity.
  • Provide notifications to customers or patrons. See more occupations related to this activity.
  • File documents or records. See more occupations related to this activity.
  • Operate office equipment. See more occupations related to this activity.
  • Distribute incoming mail. See more occupations related to this activity.

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Work Context

  • Telephone — 97% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 80% responded “A lot of freedom.” See more occupations related to this work context.
  • Face-to-Face Discussions — 75% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 74% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 70% responded “Constant contact with others.” See more occupations related to this work context.
  • Electronic Mail — 68% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 65% responded “More than half the time.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 14% responded “Fairly important.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 44% responded “A lot of freedom.” See more occupations related to this work context.
  • Work With Work Group or Team See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 13% responded “Never.” See more occupations related to this work context.
  • Exposed to Disease or Infections — 20% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 23% responded “Never.” See more occupations related to this work context.
  • Exposed to Contaminants See more occupations related to this work context.
  • Spend Time Making Repetitive Motions See more occupations related to this work context.
  • Outdoors, Exposed to Weather — 20% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 30% responded “More than half the time.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 16% responded “Limited responsibility.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 69% responded “Very important.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 22% responded “Never.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 43% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Frequency of Decision Making — 55% responded “Every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 39% responded “Very high responsibility.” See more occupations related to this work context.
  • Deal With External Customers — 40% responded “Very important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 35% responded “Important results.” See more occupations related to this work context.
  • Letters and Memos — 46% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Coordinate or Lead Others — 35% responded “Very important.” See more occupations related to this work context.
  • Extremely Bright or Inadequate Lighting — 30% responded “Every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 21% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Level of Competition — 35% responded “Moderately competitive.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
74   High school diploma or equivalent Help
13   Associate's degree
9   Post-secondary certificate Help

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Interests

Interest code: RCE

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2015) $13.12 hourly, $27,280 annual
State wages Local Salary Info
 
Employment (2014) 93,000 employees
Projected growth (2014-2024) Average (5% to 8%) Average (5% to 8%)
Projected job openings (2014-2024) 16,500
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2015 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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