Summary Report for:
49-9031.00 - Home Appliance Repairers
Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.
Sample of reported job titles: Appliance Service Technician, Appliance Technician, Refrigerator Repairman, Repair Technician, Service Technician, Vacuum Repairer, Washer Repairman
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Disassemble appliances so that problems can be diagnosed and repairs can be made.
- Bill customers for repair work, and collect payment.
- Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
- Service and repair domestic electrical or gas appliances, such as clothes washers, refrigerators, stoves, and dryers.
- Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
- Talk to customers or refer to work orders to establish the nature of appliance malfunctions.
- Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
- Record maintenance and repair work performed on appliances.
- Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
- Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
- Clean and reinstall parts.
- Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
- Observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary.
- Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
- Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
- Assemble new or reconditioned appliances.
- Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
- Conserve, recover, and recycle refrigerants used in cooling systems.
- Level refrigerators, adjust doors, and connect water lines to water pipes for ice makers and water dispensers, using hand tools.
- Set appliance thermostats, and check to ensure that they are functioning properly.
- Level washing machines and connect hoses to water pipes, using hand tools.
- Install gas pipes and water lines to connect appliances to existing gas lines or plumbing.
- Respond to emergency calls for problems such as gas leaks.
- Install appliances such as refrigerators, washing machines, and stoves.
- Contact supervisors or offices to receive repair assignments.
- Light and adjust pilot lights on gas stoves, and examine valves and burners for gas leakage and specified flame.
- Test and examine gas pipelines and equipment to locate leaks and faulty connections, and to determine the pressure and flow of gas.
- Measure, cut, and thread pipe, and connect it to feeder lines and equipment or appliances, using rules and hand tools.
- Take measurements to determine if appliances will fit in installation locations, performing minor carpentry work when necessary to ensure proper installation.
- Data base user interface and query software — dESCO ESC; Parts database software; RazorSync; ServiceMax (see all 5 examples)
- Electronic mail software — Microsoft Outlook
- Internet browser software — Web browser software
- Operating system software — Microsoft Windows
- Route navigation software — Route mapping software
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
- Acoustic sensors — Mechanic's stethoscopes
- Bearing fitting tool kits — Bearing removers
- Carbon monoxide analyzer — Carbon monoxide detectors
- Chemical hose — Charging hoses
- Cleaning brushes — Vent brushes
- Cold chisels — Flat cold chisels
- Dollies — Appliance dollies
- Electronic funds transfer point of sale equipment — Portable point of sale terminals
- Explosimeters — Combustible gas detectors
- Gas gauges — Test charging manifolds
- Hand trucks or accessories — Folding hand trucks
- Heat guns — Dual temperature heat guns
- Hex keys — Hex key sets
- Inspection mirror — Telescoping inspection mirrors
- Leak testing equipment — Leak detectors
- Locking pliers — Hose clamp pliers
- Minivans or vans — Work vans
- Mobile phones — Smart phones
- Multimeters — Digital multimeters
- Notebook computers — Laptop computers
- Pipe or tube cutter — Mini tubing cutters
- Power drills — Cordless drills
- Precision file — Precision needle files
- Refrigerant compressors — Refrigerant recovery units
- Retaining ring pliers — Snap-ring pliers
- Screwdrivers — Multipurpose screwdrivers
- Shielded metal arc welding or stick welding machine — Stick welders
- Socket attachments and accessories — Socket adapters; Socket extensions
- Socket sets — Socket wrench sets
- Soldering iron — Solder guns
- Spanner wrenches — Multipurpose spanners
- Specialty wrenches — Sealed burner wrenches; Spanner nut wrenches
- Tablet computers
- Temperature gauge — Temperature recorders
- Tube brushes — Condenser brushes
- Utility knives — Folding utility knives
- Vacuum gauges — Digital vacuum gauges
- Vacuum pumps
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Repairing — Repairing machines or systems using the needed tools.
- Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Speaking — Talking to others to convey information effectively.
- Equipment Selection — Determining the kind of tools and equipment needed to do a job.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Operation and Control — Controlling operations of equipment or systems.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Time Management — Managing one's own time and the time of others.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Service Orientation — Actively looking for ways to help people.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed Work Activities
- Disassemble equipment for maintenance or repair.
- Collect payments for good or services.
- Test electrical circuits or components for proper functioning.
- Repair worn, damaged, or defective mechanical parts.
- Clean equipment, parts, or tools to repair or maintain them in good working order.
- Adjust equipment to ensure optimal performance.
- Confer with customers or users to assess problems.
- Read work orders or descriptions of problems to determine repairs or modifications needed.
- Reassemble equipment after repair.
- Replace worn, damaged, or defective mechanical parts.
- Advise others on issues related to repairs, installation, or equipment design.
- Estimate costs for labor or materials.
- Maintain repair or maintenance records.
- Observe equipment in operation to detect potential problems.
- Maintain inventories of materials, equipment, or products.
- Read technical information needed to perform maintenance or repairs.
- Test mechanical equipment to ensure proper functioning.
- Connect hoses to equipment or piping.
- Level machines or equipment.
- Inspect systems to determine if they are operating properly.
- Train customers in the use of products.
- Install piping for installation or maintenance activities.
- Assemble mechanical components or machine parts.
- Lubricate equipment to allow proper functioning.
- Travel to work sites to perform installation, repair or maintenance work.
- Install home appliances.
- Confer with coworkers to resolve equipment problems.
- Inspect gas systems or components to identify leaks or other potential hazards.
- Cut materials according to specifications or needs.
- Measure distances or dimensions.
- Position equipment using hand tools, power tools, or heavy equipment.
- Telephone — 93% responded “Every day.”
- Contact With Others — 80% responded “Constant contact with others.”
- Freedom to Make Decisions — 61% responded “A lot of freedom.”
- Face-to-Face Discussions
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 52% responded “Continually or almost continually.”
- Deal With External Customers — 13% responded “Very important.”
- Frequency of Decision Making — 54% responded “Every day.”
- Structured versus Unstructured Work — 61% responded “A lot of freedom.”
- Impact of Decisions on Co-workers or Company Results — 41% responded “Very important results.”
- Time Pressure — 46% responded “Every day.”
- Importance of Being Exact or Accurate — 57% responded “Very important.”
- Indoors, Environmentally Controlled — 62% responded “Every day.”
- Cramped Work Space, Awkward Positions — 53% responded “Every day.”
- Physical Proximity — 56% responded “Moderately close (at arm's length).”
- Deal With Unpleasant or Angry People — 51% responded “Once a week or more but not every day.”
- Exposed to Contaminants — 40% responded “Once a week or more but not every day.”
- Work With Work Group or Team — 31% responded “Extremely important.”
- Spend Time Bending or Twisting the Body — 26% responded “More than half the time.”
- Spend Time Standing — 26% responded “About half the time.”
- Exposed to Minor Burns, Cuts, Bites, or Stings
- Spend Time Kneeling, Crouching, Stooping, or Crawling — 41% responded “More than half the time.”
- Duration of Typical Work Week — 40% responded “40 hours.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, nannies, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Interest code: RCI Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2017)||$18.35 hourly, $38,160 annual|
|Employment (2016)||47,000 employees|
|Projected growth (2016-2026)||Decline (-2% or lower)|
|Projected job openings (2016-2026)||4,000|
|Top industries (2016)|
Source: Bureau of Labor Statistics 2017 wage data and 2016-2026 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
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