Shuttle Drivers and Chauffeurs
53-3053.00
Bright Outlook Updated 2025

Drive a motor vehicle to transport passengers on a planned or scheduled basis. May collect a fare. Includes nonemergency medical transporters and hearse drivers.

Sample of reported job titles: Airport Shuttle Driver, Car Driver, Chauffeur, Driver, Limo Driver (Limousine Driver), Motor Coach Driver, Shuttle Bus Driver, Shuttle Driver, Special Needs Bus Driver, Van Driver

Occupation-Specific Information

Tasks

  • Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
  • Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
  • Comply with traffic regulations to operate vehicles in a safe and courteous manner.
  • Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
  • Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
  • Report any vehicle malfunctions or needed repairs.
  • Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
  • Pick up and drop off passengers at regularly scheduled neighborhood locations, following strict time schedules.
  • Drive shuttle busses, limousines, company cars, or privately owned vehicles to transport passengers.
  • Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage driven fuel consumed, or fares received.
  • Notify dispatchers or company mechanics of vehicle problems.
  • Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
  • Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
  • Pick up or meet passengers according to requests, appointments, or schedules.
  • Arrange to pick up particular customers or groups on a regular schedule.
  • Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
  • Complete accident reports when necessary.
  • Read maps and follow written and verbal geographic directions.
  • Maintain knowledge of first-aid procedures.
  • Regulate heating, lighting, and ventilation systems for passenger comfort.
  • Record vehicle routes.
  • Vacuum and clean interiors, and wash and polish exteriors of automobiles.
  • Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
  • Collect fares or vouchers from passengers, and make change or issue receipts as necessary.
  • Perform minor vehicle repairs, such as cleaning spark plugs, or take vehicles to mechanics for servicing.
  • Perform errands for customers or employers, such as delivering or picking up mail and packages.
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Technology Skills

Hot technology
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Occupational Requirements

Work Activities

  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing General Physical Activities — Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
  • Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Detailed Work Activities

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Work Context

  • In an Enclosed Vehicle or Operate Enclosed Equipment — 97% responded “Every day.”
  • Physical Proximity — 52% responded “Very close (near touching).”
  • Deal With External Customers or the Public in General — 69% responded “Extremely important.”
  • Outdoors, Exposed to All Weather Conditions — 73% responded “Every day.”
  • Contact With Others — 63% responded “Constant contact with others.”
  • Importance of Being Exact or Accurate — 47% responded “Extremely important.”
  • Time Pressure — 21% responded “Once a week or more but not every day.”
  • Freedom to Make Decisions — 34% responded “Some freedom.”
  • Impact of Decisions on Co-workers or Company Results — 17% responded “Moderate results.”
  • Consequence of Error — 50% responded “Extremely serious.”
  • Spend Time Sitting — 11% responded “Less than half the time.”
  • Frequency of Decision Making — 54% responded “Every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 30% responded “More than half the time.”
  • Work With or Contribute to a Work Group or Team — 43% responded “Very important.”
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable — 17% responded “Never.”
  • Face-to-Face Discussions with Individuals and Within Teams — 37% responded “Every day.”
  • Health and Safety of Other Workers — 22% responded “Limited responsibility.”
  • Dealing With Unpleasant, Angry, or Discourteous People — 35% responded “Every day.”
  • Determine Tasks, Priorities and Goals — 43% responded “Limited freedom.”
  • Spend Time Making Repetitive Motions — 36% responded “Continually or almost continually.”
  • Importance of Repeating Same Tasks — 36% responded “Important.”
  • Telephone Conversations — 40% responded “Every day.”
  • Conflict Situations — 26% responded “Every day.”
  • Exposed to Very Hot or Cold Temperatures — 22% responded “Once a year or more but not every month.”
  • Written Letters and Memos — 30% responded “Once a week or more but not every day.”

Experience Requirements

Job Zone

Title
Job Zone Two: Some Preparation Needed
Education
These occupations usually require a high school diploma.
Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
SVP Range
(4.0 to < 6.0)

Training & Credentials

State training
Local training
Certifications
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State licenses

Apprenticeship Opportunities

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Worker Requirements

Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Operation and Control — Controlling operations of equipment or systems.
  • Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Speaking — Talking to others to convey information effectively.

Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 56%
     
    High school diploma or equivalent required

Worker Characteristics

Abilities

  • Far Vision — The ability to see details at a distance.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  • Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
  • Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
  • Night Vision — The ability to see under low-light conditions.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
  • Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

Interests

Interest code: RCS
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  • Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
  • Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
  • Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Work Styles

  • Cautiousness — A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
  • Dependability — A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

Workforce Characteristics

Wages & Employment Trends

Median wages (2024)
$17.63 hourly, $36,670 annual
State wages
Local wages
Employment (2024)
243,900 employees
Projected growth (2024-2034)
Much faster than average (7% or higher)
Projected job openings (2024-2034)
36,300
State trends
Top industries (2024)

Source: Bureau of Labor Statistics 2024 wage data and 2024-2034 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2024-2034). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

State job openings
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More Information

Professional Associations

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