Job Duties Custom List 11-9081.00 — Lodging Managers

Coordinate front-office activities of hotels or motels, and resolve problems.

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Closely Related Tasks	All Related Tasks	Job Zone	Code	Occupation
2	5	5	11-9033.00	Education Administrators, Postsecondary
2	4	2	39-1014.00	First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services Bright Outlook
2	3	2	11-9131.00	Postmasters and Mail Superintendents
2	3	3	53-1044.00	First-Line Supervisors of Passenger Attendants
2	2	4	11-9151.00	Social and Community Service Managers
2	2	3	39-1022.00	First-Line Supervisors of Personal Service Workers
1	7	3	11-3051.06	Hydroelectric Production Managers
1	4	4	11-2022.00	Sales Managers
1	4	2	11-9051.00	Food Service Managers
1	4	5	11-1011.00	Chief Executives
1	3	2	39-3031.00	Ushers, Lobby Attendants, and Ticket Takers
1	3	4	11-9141.00	Property, Real Estate, and Community Association Managers
1	2	2	13-1074.00	Farm Labor Contractors
1	2	3	11-3012.00	Administrative Services Managers
1	2	2	11-9071.00	Gambling Managers
1	2	3	11-9179.02	Spa Managers
1	2	3	11-9171.00	Funeral Home Managers
1	2	2	39-3093.00	Locker Room, Coatroom, and Dressing Room Attendants
1	2	4	11-9013.00	Farmers, Ranchers, and Other Agricultural Managers
1	2	2	39-1013.00	First-Line Supervisors of Gambling Services Workers
1	2	4	11-3071.00	Transportation, Storage, and Distribution Managers
1	1	4	11-9072.00	Entertainment and Recreation Managers, Except Gambling
1	1	2	39-7012.00	Travel Guides
1	1	4	13-1031.00	Claims Adjusters, Examiners, and Investigators
1	1	4	11-1031.00	Legislators

Job Duties: Education Administrators, Postsecondary

Direct activities of administrative departments, such as admissions, registration, and career services.
Direct scholarship, fellowship, and loan programs, performing activities such as selecting recipients and distributing aid.

Coordinate the production and dissemination of university publications, such as course catalogs and class schedules.
Write grants to procure external funding, and supervise grant-funded projects.
Oversee facilities management for the university, including construction, repair, and maintenance projects.

Design or use assessments to monitor student learning outcomes.
Recruit, hire, train, and terminate departmental personnel.
Direct, coordinate, and evaluate the activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations.
Advise students on issues such as course selection, progress toward graduation, and career decisions.
Plan, administer, and control budgets, maintain financial records, and produce financial reports.
Formulate strategic plans for the institution.
Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.
Provide assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and scheduling events.
Represent institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes.
Prepare reports on academic or institutional data.
Promote the university by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.
Participate in faculty and college committee activities.
Appoint individuals to faculty positions, and evaluate their performance.
Develop curricula, and recommend curricula revisions and additions.
Consult with government regulatory and licensing agencies to ensure the institution's conformance with applicable standards.
Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so.
Determine course schedules, and coordinate teaching assignments and room assignments to ensure optimum use of buildings and equipment.
Teach courses within their department.
Review student misconduct reports requiring disciplinary action, and counsel students regarding such reports.
Review registration statistics, and consult with faculty officials to develop registration policies.
Confer with other academic staff to explain and formulate admission requirements and course credit policies.
Direct and participate in institutional fundraising activities, and encourage alumni participation in such activities.
Plan and promote sporting events and social, cultural, and recreational activities.
Audit the financial status of student organizations and facility accounts.
Direct activities of administrative departments, such as admissions, registration, and career services.
Direct scholarship, fellowship, and loan programs, performing activities such as selecting recipients and distributing aid.
Coordinate the production and dissemination of university publications, such as course catalogs and class schedules.
Write grants to procure external funding, and supervise grant-funded projects.
Oversee facilities management for the university, including construction, repair, and maintenance projects.

Job Duties: First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Apply customer feedback to service improvement efforts.
Resolve customer complaints regarding worker performance or services rendered.

Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.

Analyze and record personnel or operational data and write related activity reports.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Collaborate with staff members to plan or develop programs of events or schedules of activities.
Direct or coordinate the activities of entertainment and recreation related workers.
Furnish customers with information on events or activities.
Inform workers about interests or special needs of specific groups.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Provide staff with assistance in performing difficult or complicated duties.
Recruit and hire staff members.
Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.
Apply customer feedback to service improvement efforts.
Resolve customer complaints regarding worker performance or services rendered.
Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.

Job Duties: Postmasters and Mail Superintendents

Resolve customer complaints.
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.

Organize and supervise activities, such as the processing of incoming and outgoing mail.

Monitor employees' work schedules and attendance for payroll purposes.
Prepare employee work schedules.
Hire and train employees, and evaluate their performance.
Prepare and submit detailed and summary reports of post office activities to designated supervisors.
Negotiate labor disputes.
Select and train postmasters and managers of associate postal units.
Inform the public of available services, and of postal laws and regulations.
Issue and cash money orders.
Collect rents for post office boxes.
Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
Resolve customer complaints.
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
Organize and supervise activities, such as the processing of incoming and outgoing mail.

Job Duties: First-Line Supervisors of Passenger Attendants

Apply customer feedback to service improvement efforts.
Resolve customer complaints regarding worker performance or services rendered.

Enforce safety rules and regulations.

Analyze and record personnel or operational data and write related activity reports.
Compute or estimate cash, payroll, transportation, or personnel requirements.
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Direct or coordinate the activities of workers, such as flight or car attendants.
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
Inform workers about interests or special needs of specific groups.
Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Recommend and implement measures to improve worker motivation, work methods, or customer services.
Recruit and hire staff members.
Requisition necessary supplies, equipment, or services.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.
Apply customer feedback to service improvement efforts.
Resolve customer complaints regarding worker performance or services rendered.
Enforce safety rules and regulations.

Job Duties: Social and Community Service Managers

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

Direct activities of professional and technical staff members and volunteers.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
Recruit, interview, and hire or sign up volunteers and staff.
Research and analyze member or community needs to determine program directions and goals.
Implement and evaluate staff, volunteer, or community training programs.
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Speak to community groups to explain and interpret agency purposes, programs, and policies.
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
Plan and administer budgets for programs, equipment, and support services.
Represent organizations in relations with governmental and media institutions.
Direct fundraising activities and the preparation of public relations materials.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

Job Duties: First-Line Supervisors of Personal Service Workers

Resolve customer complaints regarding worker performance or services rendered.
Apply customer feedback to service improvement efforts.

Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Train workers in proper operational procedures and functions and explain company policies.
Recruit and hire staff members.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Take disciplinary action to address performance problems.
Requisition necessary supplies, equipment, or services.
Participate in continuing education to stay abreast of industry trends and developments.
Inform workers about interests or special needs of specific groups.
Direct marketing, advertising, or other customer recruitment efforts.
Arrange worker breaks to ensure services are adequately staffed throughout each shift.
Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Inform management about problems, such as employee disputes.
Investigate employee complaints and resolve problems following management rules and regulations.
Resolve customer complaints regarding worker performance or services rendered.
Apply customer feedback to service improvement efforts.

Job Duties: Hydroelectric Production Managers

Respond to problems related to ratepayers, water users, power users, government agencies, educational institutions, or other private or public power resource interests.

Direct operations, maintenance, or repair of hydroelectric power facilities.
Perform or direct preventive or corrective containment or cleanup to protect the environment.
Supervise or monitor hydroelectric facility operations to ensure that generation or mechanical equipment conform to applicable regulations or standards.
Plan or coordinate hydroelectric production operations to meet customer requirements.
Supervise hydropower plant equipment installations, upgrades, or maintenance.
Plan or manage hydroelectric plant upgrades.

Identify and communicate power system emergencies.
Maintain records of hydroelectric facility operations, maintenance, or repairs.
Monitor or inspect hydroelectric equipment, such as hydro-turbines, generators, or control systems.
Inspect hydroelectric facilities, including switchyards, control houses, or relay houses, for normal operation or adherence to safety standards.
Check hydroelectric operations for compliance with prescribed operating limits, such as loads, voltages, temperatures, lines, or equipment.
Develop or implement projects to improve efficiency, economy, or effectiveness of hydroelectric plant operations.
Provide technical direction in the erection or commissioning of hydroelectric equipment or supporting electrical or mechanical systems.
Develop or review budgets, annual plans, power contracts, power rates, standing operating procedures, power reviews, or engineering studies.
Develop or implement policy evaluation procedures for hydroelectric generation activities.
Operate energized high- or low-voltage hydroelectric power transmission system substations, according to procedures and safety requirements.
Create or enforce hydrostation voltage schedules.
Negotiate power generation contracts with other public or private utilities.
Respond to problems related to ratepayers, water users, power users, government agencies, educational institutions, or other private or public power resource interests.
Direct operations, maintenance, or repair of hydroelectric power facilities.
Perform or direct preventive or corrective containment or cleanup to protect the environment.
Supervise or monitor hydroelectric facility operations to ensure that generation or mechanical equipment conform to applicable regulations or standards.
Plan or coordinate hydroelectric production operations to meet customer requirements.
Supervise hydropower plant equipment installations, upgrades, or maintenance.
Plan or manage hydroelectric plant upgrades.

Job Duties: Sales Managers

Resolve customer complaints regarding sales and service.

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
Direct foreign sales and service outlets of an organization.

Review operational records and reports to project sales and determine profitability.
Oversee regional and local sales managers and their staffs.
Determine price schedules and discount rates.
Prepare budgets and approve budget expenditures.
Monitor customer preferences to determine focus of sales efforts.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Represent company at trade association meetings to promote products.
Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.
Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
Resolve customer complaints regarding sales and service.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
Direct foreign sales and service outlets of an organization.

Job Duties: Food Service Managers

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

Keep records required by government agencies regarding sanitation or food subsidies.
Maintain food and equipment inventories, and keep inventory records.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Schedule staff hours and assign duties.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
Order and purchase equipment and supplies.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
Take dining reservations.
Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
Create specialty dishes and develop recipes to be used in dining facilities.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

Job Duties: Chief Executives

Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting.

Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Appoint department heads or managers and assign or delegate responsibilities to them.

Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
Prepare budgets for approval, including those for funding or implementation of programs.
Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
Implement corrective action plans to solve organizational or departmental problems.
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.
Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
Review reports submitted by staff members to recommend approval or to suggest changes.
Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
Establish departmental responsibilities and coordinate functions among departments and sites.
Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
Serve as liaisons between organizations, shareholders, and outside organizations.
Coordinate the development or implementation of budgetary control systems, recordkeeping systems, or other administrative control processes.
Preside over, or serve on, boards of directors, management committees, or other governing boards.
Attend and participate in meetings of municipal councils or council committees.
Organize or approve promotional campaigns.
Nominate citizens to boards or commissions.
Conduct or direct investigations or hearings to resolve complaints or violations of laws, or testify at such hearings.
Direct or coordinate activities of businesses involved with buying or selling investment products or financial services.
Prepare bylaws approved by elected officials, and ensure that bylaws are enforced.
Make presentations to legislative or other government committees regarding policies, programs, or budgets.
Review and analyze legislation, laws, or public policy and recommend changes to promote or support interests of the general population or special groups.
Refer major policy matters to elected representatives for final decisions.
Direct or conduct studies or research on issues affecting areas of responsibility.
Administer programs for selection of sites, construction of buildings, or provision of equipment or supplies.
Represent organizations or promote their objectives at official functions, or delegate representatives to do so.
Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting.
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Appoint department heads or managers and assign or delegate responsibilities to them.

Job Duties: Ushers, Lobby Attendants, and Ticket Takers

Settle seating disputes or help solve other customer concerns.

Search for lost articles or for parents of lost children.
Give door checks to patrons who are temporarily leaving establishments.

Greet patrons attending entertainment events.
Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
Clean facilities.
Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Provide assistance with patrons' special needs, such as helping those with wheelchairs.
Guide patrons to exits or provide other instructions or assistance in case of emergency.
Refuse admittance to undesirable persons or persons without tickets or passes.
Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
Assist patrons in finding seats, lighting the way with flashlights, if necessary.
Maintain order and ensure adherence to safety rules.
Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
Count and record number of tickets collected.
Lead tours and answer visitors' questions about the exhibits.
Manage inventory or sale of artist merchandise.
Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
Distribute programs to patrons.
Manage informational kiosks or displays of event signs or posters.
Work with others to change advertising displays.
Page individuals wanted at the box office.
Schedule or manage staff, such as volunteer usher corps.
Settle seating disputes or help solve other customer concerns.
Search for lost articles or for parents of lost children.
Give door checks to patrons who are temporarily leaving establishments.

Job Duties: Property, Real Estate, and Community Association Managers

Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.

Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.

Prepare detailed budgets and financial reports for properties.
Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
Act as liaisons between on-site managers or tenants and owners.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
Purchase building and maintenance supplies, equipment, or furniture.
Review rents to ensure that they are in line with rental markets.
Clean common areas, change light bulbs, and make minor property repairs.
Determine and certify the eligibility of prospective tenants, following government regulations.
Confer regularly with community association members to ensure their needs are being met.
Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired.
Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
Contract with architectural firms to draw up detailed plans for new structures.
Negotiate short- and long-term loans to finance construction and ownership of structures.
Negotiate with government leaders, businesses, special interest representatives, and utility companies to gain support for new projects and to eliminate potential obstacles.
Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.

Job Duties: Farm Labor Contractors

Provide check-cashing services to employees.

Direct and transport workers to appropriate work sites.

Pay wages of contracted farm laborers.
Provide food, drinking water, and field sanitation facilities to contracted workers.
Recruit and hire agricultural workers.
Employ foremen to deal directly with workers when recruiting, hiring, instructing, assigning tasks, and enforcing work rules.
Supervise the work of contracted employees.
Furnish tools for employee use.
Provide check-cashing services to employees.
Direct and transport workers to appropriate work sites.

Job Duties: Administrative Services Managers

Direct or coordinate the supportive services department of a business, agency, or organization.

Represent work unit at meetings or conferences and serve as liaison for requests or complaints.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Conduct classes to teach procedures to staff.
Plan, administer, and control budgets for contracts, equipment, and supplies.
Hire and terminate clerical and administrative personnel.
Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
Develop operational standards and procedures for the work unit or department.
Establish work procedures or schedules to organize the daily work of administrative staff.
Learn to operate new office technologies as they are developed and implemented.
Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
Supervise administrative staff and provide training and orientation to new staff.
Direct or coordinate the supportive services department of a business, agency, or organization.
Represent work unit at meetings or conferences and serve as liaison for requests or complaints.

Job Duties: Gambling Managers

Resolve customer complaints regarding problems, such as payout errors.

Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Track supplies of money to tables and perform any required paperwork.
Explain and interpret house rules, such as game rules or betting limits.
Prepare work schedules and station arrangements and keep attendance records.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Train new workers or evaluate their performance.
Market or promote the casino to bring in business.
Interview and hire workers.
Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
Set and maintain a bank and table limit for each game.
Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Record, collect, or pay off bets, issuing receipts as necessary.
Notify board attendants of table vacancies so that waiting patrons can play.
Monitor credit extended to players.
Resolve customer complaints regarding problems, such as payout errors.
Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Job Duties: Spa Managers

Respond to customer inquiries or complaints.

Direct facility maintenance or repair.

Schedule guest appointments.
Maintain client databases.
Coordinate facility schedules to maximize usage and efficiency.
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
Plan or direct spa services and programs.
Develop or implement marketing strategies.
Sell products, services, or memberships.
Recruit, interview, or hire employees.
Assess employee performance and suggest ways to improve work.
Inventory products and order new supplies.
Establish spa budgets and financial goals.
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Train staff in the use or sale of products, programs, or activities.
Participate in continuing education classes to maintain current knowledge of industry.
Verify staff credentials, such as educational and certification requirements.
Schedule staff or supervise scheduling.
Check spa equipment to ensure proper functioning.
Develop staff service or retail goals and guide staff in goal achievement.
Respond to customer inquiries or complaints.
Direct facility maintenance or repair.

Job Duties: Funeral Home Managers

Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.

Direct or monitor administrative, support, repair, or maintenance services for funeral homes.

Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
Schedule funerals, burials, or cremations.
Sell funeral services, products, or merchandise to clients.
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
Offer counsel and comfort to families and friends of the deceased.
Negotiate contracts for prearranged funeral services.
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
Schedule work hours for funeral home or contract employees.
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
Explain goals, policies, or procedures to staff members.
Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
Set prices or credit terms for funeral products or services.
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
Identify skill development needs for funeral home staff.
Attend or make presentations at community events to promote funeral home services or build community relationships.
Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
Interview and hire new employees.
Conduct market research and analyze industry trends.
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
Direct or monitor administrative, support, repair, or maintenance services for funeral homes.

Job Duties: Locker Room, Coatroom, and Dressing Room Attendants

Refer guest problems or complaints to supervisors.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
Check supplies to ensure adequate availability, and order new supplies when necessary.
Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
Clean facilities such as floors or locker rooms.
Maintain a lost-and-found collection.
Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.
Activate emergency action plans and administer first aid, as necessary.
Procure beverages, food, and other items as requested.
Collect soiled linen or clothing for laundering.
Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.
Operate washing machines and dryers to clean soiled apparel and towels.
Maintain inventories of clothing or uniforms, accessories, equipment, or linens.
Attend to needs of athletic teams in clubhouses.
Provide assistance to patrons by performing duties such as opening doors or carrying bags.
Operate controls that regulate temperatures or room environments.
Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.
Provide or arrange for services such as clothes pressing, cleaning, or repair.
Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
Stencil identifying information on equipment.
Set up various apparatus or athletic equipment.
Refer guest problems or complaints to supervisors.
Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Job Duties: Farmers, Ranchers, and Other Agricultural Managers

Coordinate clerical, record-keeping, inventory, requisitioning, and marketing activities.

Determine, administer, and execute policies relating to operations administration and standards, facility maintenance, and safety.

Collect and record growth, production, and environmental data.
Manage nurseries that grow horticultural plants for sale to trade or retail customers, for display or exhibition, or for research.
Direct and monitor trapping and spawning of fish, egg incubation, and fry rearing, applying knowledge of management and fish culturing techniques.
Direct and monitor the transfer of mature fish to lakes, ponds, streams, or commercial tanks.
Determine how to allocate resources and to respond to unanticipated problems, such as insect infestation, drought, and fire.
Determine plant growing conditions, such as greenhouses, hydroponics, or natural settings, and set planting and care schedules.
Devise and participate in activities to improve fish hatching and growth rates, and to prevent disease in hatcheries.
Position and regulate plant irrigation systems, and program environmental and irrigation control computers.
Prepare reports required by state and federal laws.
Inspect facilities and equipment for signs of disrepair, and perform necessary maintenance work.
Maintain financial, operational, production, or employment records for farms or ranches.
Direct the breeding or raising of stock, such as cattle, poultry, or honeybees, using recognized breeding practices to ensure stock improvement.
Negotiate with buyers for the sale, storage, or shipment of crops or livestock.
Coordinate the selection and maintenance of brood stock.
Analyze soil to determine types or quantities of fertilizer required for maximum crop production.
Provide information to customers on the care of trees, shrubs, flowers, plants, and lawns.
Analyze market conditions to determine acreage allocations.
Supervise the construction of farm or ranch structures, such as buildings, fences, drainage systems, wells, or roads.
Replace chemical insecticides with environmentally friendly practices, such as adding pest-repelling plants to fields.
Conduct inspections to determine crop maturity or condition or to detect disease or insect infestation.
Conduct or supervise stock examinations to identify diseases or parasites.
Determine types or quantities of crops, plants, or livestock to be grown and raised, based on budgets, federal incentives, market conditions, executive directives, projected sales volumes, or soil conditions.
Direct crop production operations, such as planning, tilling, planting, fertilizing, cultivating, spraying, and harvesting.
Evaluate marketing or sales alternatives for products.
Hire, supervise, and train support workers.
Monitor activities, such as irrigation, chemical application, harvesting, milking, breeding, and grading, to ensure adherence to safety regulations or standards.
Monitor environments to ensure maintenance of optimum animal or plant life.
Obtain financing for and purchase necessary machinery, land, supplies, or livestock.
Coordinate clerical, record-keeping, inventory, requisitioning, and marketing activities.
Determine, administer, and execute policies relating to operations administration and standards, facility maintenance, and safety.

Job Duties: First-Line Supervisors of Gambling Services Workers

Respond to and resolve patrons' complaints.

Answer patrons' questions about gaming machine functions and payouts.

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Greet customers and ask about the quality of service they are receiving.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Monitor payment of hand-delivered jackpots to ensure promptness.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Establish and maintain banks and table limits for each game.
Reset slot machines after payoffs.
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Report customer-related incidents occurring in gaming areas to supervisors.
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Evaluate workers' performance and prepare written performance evaluations.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Clean and maintain slot machines and surrounding areas.
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Record, issue receipts for, and pay off bets.
Determine how many gaming tables to open each day and schedule staff accordingly.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Establish policies on types of gambling offered, odds, or extension of credit.
Interview and hire workers.
Train, supervise, schedule, and evaluate workers.
Respond to and resolve patrons' complaints.
Answer patrons' questions about gaming machine functions and payouts.

Job Duties: Transportation, Storage, and Distribution Managers

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

Direct inbound or outbound operations, such as transportation or warehouse activities, safety performance, and logistics quality management.

Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Plan, develop, or implement warehouse safety and security programs and activities.
Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations.
Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
Monitor inventory levels of products or materials in warehouses.
Establish or monitor specific supply chain-based performance measurement systems.
Prepare and manage departmental budgets.
Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.
Interview, select, and train warehouse and supervisory personnel.
Advise sales and billing departments of transportation charges for customers' accounts.
Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Implement specific customer requirements, such as internal reporting or customized transportation metrics.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Examine invoices and shipping manifests for conformity to tariff and customs regulations.
Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.
Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
Plan or implement improvements to internal or external systems or processes.
Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak performance periods and to issue work assignments.
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Direct inbound or outbound operations, such as transportation or warehouse activities, safety performance, and logistics quality management.

Job Duties: Entertainment and Recreation Managers, Except Gambling

Resolve customer complaints regarding worker performance or services rendered.

Administer first aid in emergency situations.
Assign tasks and work hours to staff.
Calculate and record department expenses and revenue.
Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
Explain rules and regulations of facilities and entertainment attractions to customers.
Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
Interview and hire associates to fill staff vacancies.
Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.
Plan programs of events or schedules of activities.
Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
Store and retrieve equipment, such as vehicles, radios, and ride components.
Talk to coworkers using electronic devices, such as computers and radios.
Talk to customers to convey information about events or activities.
Train workers in company procedures or policy.
Write and present strategies for recreational facility programming using customer or employee data.
Write budgets to plan recreational activities or programs.
Resolve customer complaints regarding worker performance or services rendered.

Job Duties: Travel Guides

Resolve any problems with itineraries, service, or accommodations.

Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Attend to special needs of tour participants.
Sell travel packages.
Evaluate services received on the tour, and report findings to tour organizers.
Give advice on sightseeing and shopping.
Administer first aid to injured group participants.
Explain hunting and fishing laws to groups to ensure compliance.
Lead individuals or groups to tour site locations and describe points of interest.
Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
Sell or rent equipment, clothing, and supplies related to expeditions.
Pay bills and record checks issued.
Verify amounts and quality of equipment prior to expeditions or tours.
Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
Set up camps, and prepare meals for tour group members.
Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
Resolve any problems with itineraries, service, or accommodations.

Job Duties: Claims Adjusters, Examiners, and Investigators

Resolve complex, severe exposure claims, using high service oriented file handling.

Examine claims forms and other records to determine insurance coverage.
Analyze information gathered by investigation and report findings and recommendations.
Pay and process claims within designated authority level.
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Investigate and assess damage to property and create or review property damage estimates.
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
Confer with legal counsel on claims requiring litigation.
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
Collect evidence to support contested claims in court.
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
Present cases and participate in their discussion at claim committee meetings.
Report overpayments, underpayments, and other irregularities.
Attend mediations or trials.
Supervise claims adjusters to ensure that adjusters have followed proper methods.
Conduct detailed bill reviews to implement sound litigation management and expense control.
Communicate with reinsurance brokers to obtain information necessary for processing claims.
Prepare reports to be submitted to company's data processing department.
Examine titles to property to determine validity and act as company agent in transactions with property owners.
Obtain credit information from banks and other credit services.
Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.
Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.
Resolve complex, severe exposure claims, using high service oriented file handling.

Job Duties: Legislators

Read and review concerns of constituents or the general public and determine if governmental action is necessary.

Analyze and understand the local and national implications of proposed legislation.
Appoint nominees to leadership posts, or approve such appointments.
Confer with colleagues to formulate positions and strategies pertaining to pending issues.
Debate the merits of proposals and bill amendments during floor sessions, following the appropriate rules of procedure.
Develop expertise in subject matters related to committee assignments.
Hear testimony from constituents, representatives of interest groups, board and commission members, and others with an interest in bills or issues under consideration.
Keep abreast of the issues affecting constituents by making personal visits and phone calls, reading local newspapers, and viewing or listening to local broadcasts.
Maintain knowledge of relevant national and international current events.
Negotiate with colleagues or members of other political parties in order to reconcile differing interests, and to create policies and agreements.
Prepare drafts of amendments, government policies, laws, rules, regulations, budgets, programs and procedures.
Represent their parties in negotiations with political executives or members of other parties, and when speaking with the media.
Review bills in committee, and make recommendations about their future.
Seek federal funding for local projects and programs.
Serve on commissions, investigative panels, study groups, and committees in order to examine specialized areas and recommend action.
Vote on motions, amendments, and decisions on whether or not to report a bill out from committee to the assembly floor.
Write, prepare, and deliver statements for the Congressional Record.
Alert constituents of government actions and programs by way of newsletters, personal appearances at town meetings, phone calls, and individual meetings.
Attend receptions, dinners, and conferences to meet people, exchange views and information, and develop working relationships.
Conduct "head counts" to help predict the outcome of upcoming votes.
Determine campaign strategies for media advertising, positions on issues, and public appearances.
Encourage and support party candidates for political office.
Establish personal offices in local districts or states, and manage office staff.
Evaluate the structure, efficiency, activities, and performance of government agencies.
Organize and maintain campaign organizations and fundraisers, in order to raise money for election or re-election.
Oversee expense allowances, ensuring that accounts are balanced at the end of each fiscal year.
Promote the industries and products of their electoral districts.
Represent their government at local, national, and international meetings and conferences.
Speak to students to encourage and support the development of future political leaders.
Make decisions that balance the perspectives of private citizens, public officials, and party leaders.
Read and review concerns of constituents or the general public and determine if governmental action is necessary.