Job Duties Custom List 39-2021.00 — Animal Caretakers

Answer telephones and schedule appointments.

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Closely Related Tasks	All Related Tasks	Job Zone	Code	Occupation
2	4	2	43-4171.00	Receptionists and Information Clerks Bright Outlook
2	3	2	43-6013.00	Medical Secretaries and Administrative Assistants
2	3	2	39-4021.00	Funeral Attendants
2	2	2	43-4031.00	Court, Municipal, and License Clerks
2	2	2	43-6014.00	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
1	8	3	29-2072.00	Medical Records Specialists
1	3	2	43-2011.00	Switchboard Operators, Including Answering Service
1	3	2	43-9022.00	Word Processors and Typists
1	3	3	43-6011.00	Executive Secretaries and Executive Administrative Assistants
1	2	3	43-6012.00	Legal Secretaries and Administrative Assistants
1	2	3	43-4141.00	New Accounts Clerks
1	2	3	43-4131.00	Loan Interviewers and Clerks
1	2	2	43-9061.00	Office Clerks, General
1	2	3	39-9041.00	Residential Advisors
1	1	3	13-2082.00	Tax Preparers
1	1	3	39-6012.00	Concierges
1	1	3	43-4061.00	Eligibility Interviewers, Government Programs
1	1	2	39-5092.00	Manicurists and Pedicurists
1	1	4	27-1024.00	Graphic Designers
1	1	3	39-7011.00	Tour Guides and Escorts
1	1	3	39-5011.00	Barbers
1	1	3	11-9179.02	Spa Managers
1	1	2	43-5052.00	Postal Service Mail Carriers
1	1	3	39-5012.00	Hairdressers, Hairstylists, and Cosmetologists
1	1	2	39-9011.00	Childcare Workers
1	1	3	43-1011.00	First-Line Supervisors of Office and Administrative Support Workers
1	1	3	43-3021.00	Billing and Posting Clerks

Job Duties: Receptionists and Information Clerks

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Schedule appointments and maintain and update appointment calendars.

File and maintain records.
Process and prepare memos, correspondence, travel vouchers, or other documents.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Analyze data to determine answers to questions from customers or members of the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Keep a current record of staff members' whereabouts and availability.
Schedule space or equipment for special programs and prepare lists of participants.
Enroll individuals to participate in programs and notify them of their acceptance.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Schedule appointments and maintain and update appointment calendars.
File and maintain records.
Process and prepare memos, correspondence, travel vouchers, or other documents.

Job Duties: Medical Secretaries and Administrative Assistants

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

Answer telephones and direct calls to appropriate staff.
Complete insurance or other claim forms.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, technical library, or correspondence files.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Arrange hospital admissions for patients.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

Job Duties: Funeral Attendants

Perform various administrative tasks, such as typing documents or answering telephone calls.
Obtain doctors' signatures on death certificate and complete other paperwork, such as insurance claims forms.

Obtain burial permits and register deaths.

Greet people at the funeral home.
Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.
Transport the deceased to the funeral home.
Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.
Close caskets at appropriate point in services.
Attend to the needs of the bereaved, such as by offering comfort, counseling, or after-care programs.
Offer assistance to mourners as they enter or exit limousines.
Place caskets in parlors or chapels prior to wakes or funerals.
Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.
Carry flowers to hearses or limousines for transportation to places of interment.
Arrange floral offerings or lights around caskets.
Supervise funeral processions and assist with cemetery parking.
Act as pallbearers.
Clean funeral parlors or chapels.
Deliver floral arrangements or other items to family members of the deceased.
Issue and store funeral equipment.
Perform general maintenance tasks for funeral homes, such as maintaining equipment or caring for funeral grounds.
Provide advice to mourners on how to make charitable donations in honor of the deceased.
Embalm, dress, cosmeticize, and casket the deceased.
Manage funeral home finances, including receiving payments, making bank deposits, or performing general bookkeeping duties.
Meet with family members to plan the funeral.
Prepare obituaries for newspapers.
Assist with cremations and the processing and packaging of cremated remains.
Perform various administrative tasks, such as typing documents or answering telephone calls.
Obtain doctors' signatures on death certificate and complete other paperwork, such as insurance claims forms.
Obtain burial permits and register deaths.

Job Duties: Court, Municipal, and License Clerks

Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
Perform contract administration duties, assisting with bid openings or the awarding of contracts.

Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
Verify the authenticity of documents, such as foreign identification or immigration documents.
Record and edit the minutes of meetings and distribute to appropriate officials or staff members.
Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
Issue public notification of all official activities or meetings.
Record and maintain all vital and fiscal records and accounts.
Record case dispositions, court orders, or arrangements made for payment of court fees.
Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
Prepare meeting agendas or packets of related information.
Examine legal documents submitted to courts for adherence to laws or court procedures.
Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed.
Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
Code information on license applications for entry into computers.
Prepare documents recording the outcomes of court proceedings.
Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration.
Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
Perform record checks on past or current licensees, as required by investigations.
Instruct parties about timing of court appearances.
Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
Coordinate or maintain office tracking systems for correspondence or follow-up actions.
Train other workers or coordinate their work, as necessary.
Research information in the municipal archives upon request of public officials or private citizens.
Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.
Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
Issue various permits and licenses, such as marriage, fishing, hunting, and dog licenses, and collect appropriate fees.
Plan or direct the maintenance, filing, safekeeping, or computerization of all municipal documents.
Prepare dockets or calendars of cases to be called.
Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
Perform contract administration duties, assisting with bid openings or the awarding of contracts.

Job Duties: Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Schedule and confirm appointments for clients, customers, or supervisors.
Maintain scheduling and event calendars.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Create, maintain, and enter information into databases.
Use computers for various applications, such as database management or word processing.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Complete forms in accordance with company procedures.
Locate and attach appropriate files to incoming correspondence requiring replies.
Conduct searches to find needed information, using such sources as the Internet.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Make copies of correspondence or other printed material.
Learn to operate new office technologies as they are developed and implemented.
Train and assist staff with computer usage.
Order and dispense supplies.
Prepare conference or event materials, such as flyers or invitations.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Provide services to customers, such as order placement or account information.
Prepare and mail checks.
Arrange conference, meeting, or travel reservations for office personnel.
Supervise other clerical staff and provide training and orientation to new staff.
Manage projects or contribute to committee or team work.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Mail newsletters, promotional material, or other information.
Take dictation in shorthand or by machine and transcribe information.
Develop or maintain internal or external company Web sites.
Schedule and confirm appointments for clients, customers, or supervisors.
Maintain scheduling and event calendars.

Job Duties: Medical Records Specialists

Schedule medical appointments for patients.

Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
Process and prepare business or government forms.
Process patient admission or discharge documents.
Release information to persons or agencies according to regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Scan patients' health records into electronic formats.
Transcribe medical reports.

Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
Consult classification manuals to locate information about disease processes.
Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
Identify, compile, abstract, and code patient data, using standard classification systems.
Maintain or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Post medical insurance billings.
Protect the security of medical records to ensure that confidentiality is maintained.
Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
Review records for completeness, accuracy, and compliance with regulations.
Schedule medical appointments for patients.
Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
Process and prepare business or government forms.
Process patient admission or discharge documents.
Release information to persons or agencies according to regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Scan patients' health records into electronic formats.
Transcribe medical reports.

Job Duties: Switchboard Operators, Including Answering Service

Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
Stamp messages with time and date and file them appropriately.

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Record messages, suggesting rewording for clarity or conciseness.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
Place telephone calls or arrange conference calls as instructed.
Process incoming or outgoing mail, packages, or deliveries.
Monitor alarm systems to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Complete forms for sales orders.
Answer simple questions about clients' businesses, using reference files.
Keep records of calls placed and charges incurred.
Place orders, such as for equipment, supplies, or catering for meetings.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
Stamp messages with time and date and file them appropriately.

Job Duties: Word Processors and Typists

Manage schedules and set dates, times, and locations for meetings and appointments.

Address envelopes or prepare envelope labels, using typewriter or computer.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.

Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
Check completed work for spelling, grammar, punctuation, and format.
File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
Print and make copies of work.
Transmit work electronically to other locations.
Gather, register, and arrange the material to be typed, following instructions.
Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
Keep records of work performed.
Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
Search for specific sets of stored, typed characters to make changes.
Collate pages of reports and other documents.
Reformat documents, moving paragraphs or columns.
Adjust settings for format, page layout, line spacing, and other style requirements.
Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.
Transcribe stenotyped notes of court proceedings.
Manage schedules and set dates, times, and locations for meetings and appointments.
Address envelopes or prepare envelope labels, using typewriter or computer.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.

Job Duties: Executive Secretaries and Executive Administrative Assistants

Provide clerical support to other departments.

Prepare responses to correspondence containing routine inquiries.
File and retrieve corporate documents, records, and reports.

Manage and maintain executives' schedules.
Make travel arrangements for executives.
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Answer phone calls and direct calls to appropriate parties or take messages.
Open, sort, and distribute incoming correspondence, including faxes and email.
Greet visitors and determine whether they should be given access to specific individuals.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Attend meetings to record minutes.
Process payroll information.
Interpret administrative and operating policies and procedures for employees.
Set up and oversee administrative policies and procedures for offices or organizations.
Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
Compile, transcribe, and distribute minutes of meetings.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Provide clerical support to other departments.
Prepare responses to correspondence containing routine inquiries.
File and retrieve corporate documents, records, and reports.

Job Duties: Legal Secretaries and Administrative Assistants

Schedule and make appointments.

Draft and type office memos.

Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements.
Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
Receive and place telephone calls.
Organize and maintain law libraries, documents, and case files.
Make photocopies of correspondence, documents, and other printed matter.
Assist attorneys in collecting information such as employment, medical, and other records.
Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
Prepare and distribute invoices to bill clients or pay account expenses.
Submit articles and information from searches to attorneys for review and approval for use.
Make travel arrangements for attorneys.
Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
Schedule and make appointments.
Draft and type office memos.

Job Duties: New Accounts Clerks

Schedule repairs for locks on safe-deposit boxes.

Compile information about new accounts, enter account information into computers, and file related forms or other documents.

Collect and record customer deposits and fees and issue receipts, using computers.
Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Refer customers to appropriate bank personnel to meet their financial needs.
Investigate and correct errors upon customers' request, according to customer and bank records.
Execute wire transfers of funds.
Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
Process loan applications.
Obtain credit records from reporting agencies.
Perform foreign currency transactions and sell traveler's checks.
Duplicate records for distribution to branch offices.
Perform teller duties as required.
Schedule repairs for locks on safe-deposit boxes.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.

Job Duties: Loan Interviewers and Clerks

Schedule and conduct closings of mortgage transactions.

Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

Verify and examine information and accuracy of loan application and closing documents.
Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Submit loan applications with recommendation for underwriting approval.
Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
File and maintain loan records.
Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
Check value of customer collateral to be held as loan security.
Interview loan applicants to obtain personal and financial data and to assist in completing applications.
Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
Answer questions and advise customers regarding loans and transactions.
Present loan and repayment schedules to customers.
Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
Accept payment on accounts.
Establish credit limits and grant extensions of credit on overdue accounts.
Schedule and conduct closings of mortgage transactions.
Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

Job Duties: Office Clerks, General

Complete work schedules, manage calendars, and arrange appointments.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Review files, records, and other documents to obtain information to respond to requests.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Inventory and order materials, supplies, and services.
Deliver messages and run errands.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Train other staff members to perform work activities, such as using computer applications.
Count, weigh, measure, or organize materials.
Make travel arrangements for office personnel.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Complete work schedules, manage calendars, and arrange appointments.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Job Duties: Residential Advisors

Answer telephones, and route calls or deliver messages.

Process contract cancellations for students who are unable to follow residence hall policies and procedures.

Communicate with other staff to resolve problems with individual students.
Observe students to detect and report unusual behavior.
Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
Provide emergency first aid and summon medical assistance when necessary.
Make regular rounds to ensure that residents and areas are safe and secure.
Mediate interpersonal problems between residents.
Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
Determine the need for facility maintenance and repair, and notify appropriate personnel.
Collaborate with counselors to develop counseling programs that address the needs of individual students.
Develop and coordinate educational programs for residents.
Develop program plans for individuals or assist in plan development.
Provide requested information on students' progress and the development of case plans.
Confer with medical personnel to better understand the backgrounds and needs of individual residents.
Administer, coordinate, or recommend disciplinary and corrective actions.
Counsel students in the handling of issues such as family, financial, and educational problems.
Hold regular meetings with each assigned unit.
Compile information such as residents' daily activities and the quantities of supplies used to prepare required reports.
Chaperone group-sponsored trips and social functions.
Order supplies for facilities.
Oversee departmental budget.
Supervise students' housekeeping work to ensure that it is done properly.
Accompany and supervise students during meals.
Supervise the activities of housekeeping personnel.
Assign rooms to students.
Provide transportation or escort for expeditions, such as shopping trips or visits to doctors or dentists.
Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children's homes, or similar establishments.
Sort and distribute mail.
Inventory, pack, and remove items left behind by former residents.
Answer telephones, and route calls or deliver messages.
Process contract cancellations for students who are unable to follow residence hall policies and procedures.

Job Duties: Tax Preparers

Schedule appointments with clients.

Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
Review financial records, such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Explain federal and state tax laws to individuals and companies.
Answer questions and provide future tax planning to clients.
Calculate form preparation fees according to return complexity and processing time required.
Schedule appointments with clients.

Job Duties: Concierges

Perform office duties on a temporary basis when needed.

Provide directions to guests.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make travel arrangements for sightseeing or other tours.
Provide business services for guests, such as sending or receiving faxes or shipping packages.
Arrange childcare services for guests.
Pick up and deliver items or run errands for guests.
Order flowers for guests.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Receive, store, or deliver luggage or mail.
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Arrange for interpreters or translators when patrons require such services.
Arrange for the replacement of items lost by travelers.
Provide food and beverage services to guests.
Clean and tidy hotel lounge.
Perform office duties on a temporary basis when needed.

Job Duties: Eligibility Interviewers, Government Programs

Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
Keep records of assigned cases, and prepare required reports.
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Check with employers or other references to verify answers and obtain further information.
Answer applicants' questions about benefits and claim procedures.
Provide social workers with pertinent information gathered during applicant interviews.
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Investigate claimants for the possibility of fraud or abuse.
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
Monitor the payments of benefits throughout the duration of a claim.
Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Job Duties: Manicurists and Pedicurists

Schedule client appointments and accept payments.

Clean and sanitize tools and work environment.
Apply undercoat and clear or colored polish onto nails with brush.
Maintain supply inventories and records of client services.
Shape and smooth ends of nails, using scissors, files, or emery boards.
Prepare nail cuticles with water and oil, using cuticle knives to push back cuticles and scissors or nippers to trim cuticles.
Prepare customers' nails in soapy water, using swabs, files, and orange sticks.
Remove previously applied nail polish, using liquid remover and swabs.
Use rotary abrasive wheels to shape and smooth nails or artificial extensions.
Assess the condition of clients' hands, remove dead skin, and massage hands.
Roughen surfaces of fingernails, using abrasive wheel.
Advise clients on nail care and use of products and colors.
Treat nails to repair or improve strength and resilience by wrapping.
Extend nails using powder, solvent, and paper forms attached to tips of customers' fingers to support and shape artificial nails.
Polish nails, using powdered polish and buffer.
Whiten underside of nails with white paste or pencils.
Promote and sell nail care products.
Decorate clients' nails by piercing or attaching ornaments or designs.
Schedule client appointments and accept payments.

Job Duties: Graphic Designers

Prepare digital files for printing.

Key information into computer equipment to create layouts for client or supervisor.
Review final layouts and suggest improvements, as needed.
Determine size and arrangement of illustrative material and copy, and select style and size of type.
Develop graphics and layouts for product illustrations, company logos, and Web sites.
Create designs, concepts, and sample layouts, based on knowledge of layout principles and esthetic design concepts.
Use computer software to generate new images.
Confer with clients to discuss and determine layout design.
Research the target audience of projects.
Draw and print charts, graphs, illustrations, and other artwork, using computer.
Mark up, paste, and assemble final layouts to prepare layouts for printer.
Study illustrations and photographs to plan presentation of materials, products, or services.
Maintain archive of images, photos, or previous work products.
Prepare notes and instructions for workers who assemble and prepare final layouts for printing.
Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes.
Research new software or design concepts.
Produce still and animated graphics for on-air and taped portions of television news broadcasts, using electronic video equipment.
Photograph layouts, using camera, to make layout prints for supervisors or clients.
Write or edit copy for clients.
Prepare digital files for printing.

Job Duties: Tour Guides and Escorts

Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.

Describe tour points of interest to group members, and respond to questions.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
Conduct educational activities for school children.
Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
Provide directions and other pertinent information to visitors.
Select travel routes and sites to be visited based on knowledge of specific areas.
Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
Assemble and check the required supplies and equipment prior to departure.
Greet and register visitors, and issue any required identification badges or safety devices.
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
Drive motor vehicles to transport visitors to establishments and tour site locations.
Train other guides and volunteers.
Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.
Collect fees and tickets from group members.
Solicit tour patronage and sell souvenirs.
Speak foreign languages to communicate with foreign visitors.
Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.

Job Duties: Barbers

Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.

Clean and sterilize scissors, combs, clippers, and other instruments.
Drape and pin protective cloths around customers' shoulders.
Cut and trim hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
Question patrons regarding desired services and haircut styles.
Clean work stations and sweep floors.
Apply lather and shave beards or neck and temple hair contours, using razors.
Record services provided on cashiers' tickets or receive payment from customers.
Shape and trim beards and moustaches, using scissors.
Stay informed of the latest styles and hair care techniques.
Suggest treatments to alleviate hair problems.
Order supplies.
Shampoo hair.
Recommend and sell lotions, tonics, or other cosmetic supplies.
Measure, fit, and groom hairpieces.
Identify hair problems, using microscopes and testing devices, or by sending clients' hair samples out to independent laboratories for analysis.
Provide skin care and nail treatments.
Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
Curl, color, or straighten hair, using special chemical solutions and equipment.
Provide face, neck, and scalp massages.
Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.

Job Duties: Spa Managers

Schedule guest appointments.

Respond to customer inquiries or complaints.
Maintain client databases.
Coordinate facility schedules to maximize usage and efficiency.
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
Plan or direct spa services and programs.
Develop or implement marketing strategies.
Sell products, services, or memberships.
Recruit, interview, or hire employees.
Assess employee performance and suggest ways to improve work.
Inventory products and order new supplies.
Establish spa budgets and financial goals.
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Train staff in the use or sale of products, programs, or activities.
Participate in continuing education classes to maintain current knowledge of industry.
Direct facility maintenance or repair.
Verify staff credentials, such as educational and certification requirements.
Schedule staff or supervise scheduling.
Check spa equipment to ensure proper functioning.
Develop staff service or retail goals and guide staff in goal achievement.
Schedule guest appointments.

Job Duties: Postal Service Mail Carriers

Sign for cash-on-delivery and registered mail before leaving the post office.

Scan labels on letters or parcels to confirm receipt.
Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
Return to the post office with mail collected from homes, businesses, and public mailboxes.
Sort mail for delivery, arranging it in delivery sequence.
Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
Hold mail for customers who are away from delivery locations.
Turn in money and receipts collected along mail routes.
Leave notices telling patrons where to collect mail that could not be delivered.
Maintain accurate records of deliveries.
Bundle mail in preparation for delivery or transportation to relay boxes.
Record address changes and redirect mail for those addresses.
Return incorrectly addressed mail to senders.
Answer customers' questions about postal services and regulations.
Provide customers with change of address cards and other forms.
Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Register, certify, and insure parcels and letters.
Enter change of address orders into computers that process forwarding address stickers.
Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
Sell stamps and money orders.
Complete forms that notify publishers of address changes.
Meet schedules for the collection and return of mail.
Sign for cash-on-delivery and registered mail before leaving the post office.

Job Duties: Hairdressers, Hairstylists, and Cosmetologists

Schedule client appointments.

Keep work stations clean and sanitize tools, such as scissors and combs.
Bleach, dye, or tint hair, using applicator or brush.
Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type, and facial features, using clippers, scissors, trimmers and razors.
Update and maintain customer information records, such as beauty services provided.
Demonstrate and sell hair care products and cosmetics.
Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
Operate cash registers to receive payments from patrons.
Order, display, and maintain supplies.
Comb, brush, and spray hair or wigs to set style.
Develop new styles and techniques.
Apply water or setting, straightening or waving solutions to hair, and use curlers, rollers, hot combs and curling irons to press and curl hair.
Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
Shave, trim, and shape beards and moustaches.
Train or supervise other hairstylists, hairdressers, and assistants.
Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions.
Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance.
Clean, shape, and polish fingernails and toenails, using files and nail polish.
Apply artificial fingernails.
Give facials to patrons, using special compounds, such as lotions and creams.
Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs.
Schedule client appointments.

Job Duties: Childcare Workers

Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.

Maintain a safe play environment.
Observe and monitor children's play activities.
Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
Sanitize toys and play equipment.
Dress children and change diapers.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
Instruct children in health and personal habits, such as eating, resting, and toilet habits.
Organize and store toys and materials to ensure order in activity areas.
Create developmentally appropriate lesson plans.
Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
Read to children and teach them simple painting, drawing, handicrafts, and songs.
Assist in preparing food and serving meals and refreshments to children.
Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
Regulate children's rest periods.
Organize and participate in recreational activities and outings, such as games and field trips.
Sterilize bottles and prepare formulas.
Help children with homework and school work.
Provide care for mentally disturbed, delinquent, or handicapped children.
Operate in-house day-care centers within businesses.
Perform general personnel functions, such as supervision, training, and scheduling.
Accompany children to and from school, on outings, and to medical appointments.
Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.

Job Duties: First-Line Supervisors of Office and Administrative Support Workers

Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Compute figures such as balances, totals, or commissions.
Coordinate activities with other supervisory personnel or with other work units or departments.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Develop or update procedures, policies, or standards.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Develop work schedules according to budgets and workloads.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Discuss work problems or grievances with union representatives.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Monitor inventory levels and requisition or purchase supplies as needed.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Arrange for necessary maintenance or repair work.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Job Duties: Billing and Posting Clerks

Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.

Verify accuracy of billing data and revise any errors.
Resolve discrepancies in accounting records.
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Operate typing, adding, calculating, or billing machines.
Post stop-payment notices to prevent payment of protested checks.
Verify signatures and required information on checks.
Keep records of invoices and support documents.
Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
Contact customers to obtain or relay account information.
Route statements for mailing or over-the-counter delivery to customers.
Monitor equipment to ensure proper operation.
Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
Take orders for imprinted checks.
Encode and cancel checks, using bank machines.
Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
Update manuals when rates, rules, or regulations are amended.
Estimate market value of products or services.
Review compiled data on operating costs and revenues to set rates.
Match statements with batches of canceled checks by account numbers.
Answer inquiries regarding rates, routing, or procedures.
Compile reports of cost factors, such as labor, production, storage, and equipment.
Create billing documents, shipping labels, credit memorandums, or credit forms.
Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.