- Place telephone calls or arrange conference calls as instructed.
Occupations with related tasks Save Table: XLSX CSV
| Closely Related Tasks | All Related Tasks | Job Zone | Code | Occupation |
| 5 | 5 | 2 | 43-2021.00 | Telephone Operators |
| 2 | 2 | 2 | 43-5031.00 | Public Safety Telecommunicators |
| 1 | 1 | 2 | 43-5032.00 | Dispatchers, Except Police, Fire, and Ambulance |
| 1 | 1 | 4 | 11-3051.04 | Biomass Power Plant Managers |
| 1 | 1 | 2 | 43-4081.00 | Hotel, Motel, and Resort Desk Clerks |
| 1 | 1 | 3 | 53-2021.00 | Air Traffic Controllers |
| 1 | 1 | 2 | 53-2031.00 | Flight Attendants 
|
| 1 | 1 | 3 | 53-5021.00 | Captains, Mates, and Pilots of Water Vessels |
| 1 | 1 | 2 | 47-5032.00 | Explosives Workers, Ordnance Handling Experts, and Blasters |
| 1 | 1 | 2 | 53-3032.00 | Heavy and Tractor-Trailer Truck Drivers
|
| 1 | 1 | 2 | 43-6014.00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
|
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Interrupt busy lines if an emergency warrants.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Provide assistance for customers with special billing requests.
- Calculate and quote charges for services such as long-distance connections.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
- Provide relay service for hearing-impaired users.
- Promote company products, services, and savings plans when appropriate.
- Update directory information.
- Keep records of calls placed and received, and of related toll charges.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Interrupt busy lines if an emergency warrants.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Provide emergency medical instructions to callers.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Record details of calls, dispatches, and messages.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
- Maintain access to, and security of, highly sensitive materials.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Learn material and pass required tests for certification.
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
- Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Operate and maintain mobile dispatch vehicles and equipment.
- Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Oversee all communications within specifically assigned territories.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Receive or prepare work orders.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
- Order supplies or equipment and issue them to personnel.
- Oversee all communications within specifically assigned territories.
- Monitor and operate communications systems, such as mobile radios.
- Manage safety programs at power generation facilities.
- Review biomass operations performance specifications to ensure compliance with regulatory requirements.
- Review logs, datasheets, or reports to ensure adequate production levels and safe production environments or to identify abnormalities with power production equipment or processes.
- Supervise operations or maintenance employees in the production of power from biomass, such as wood, coal, paper sludge, or other waste or refuse.
- Supervise biomass plant or substation operations, maintenance, repair, or testing activities.
- Conduct field inspections of biomass plants, stations, or substations to ensure normal and safe operating conditions.
- Plan and schedule plant activities, such as wood, waste, or refuse fuel deliveries, ash removal, and regular maintenance.
- Prepare and manage biomass plant budgets.
- Evaluate power production or demand trends to identify opportunities for improved operations.
- Inspect biomass gasification processes, equipment, and facilities for ways to maximize capacity and minimize operating costs.
- Prepare reports on biomass plant operations, status, maintenance, and other information.
- Manage parts and supply inventories for biomass plants.
- Shut down and restart biomass power plants or equipment in emergency situations or for equipment maintenance, repairs, or replacements.
- Compile and record operational data on forms or in log books.
- Monitor the operating status of biomass plants by observing control system parameters, distributed control systems, switchboard gauges, dials, or other indicators.
- Adjust equipment controls to generate specified amounts of electrical power.
- Test, maintain, or repair electrical power distribution machinery or equipment, using hand tools, power tools, and testing devices.
- Operate controls to start, stop, or regulate biomass-fueled generators, generator units, boilers, engines, or auxiliary systems.
- Monitor and operate communications systems, such as mobile radios.
- Transmit and receive messages, using telephones or telephone switchboards.
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Review accounts and charges with guests during the check out process.
- Record guest comments or complaints, referring customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Date-stamp, sort, and rack incoming mail and messages.
- Arrange tours, taxis, or restaurant reservations for customers.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Plan, schedule or supervise the work of other employees.
- Transmit and receive messages, using telephones or telephone switchboards.
- Inspect, adjust, or control radio equipment or airport lights.
- Inform pilots about nearby planes or potentially hazardous conditions, such as weather, speed and direction of wind, or visibility problems.
- Issue landing and take-off authorizations or instructions.
- Transfer control of departing flights to traffic control centers and accept control of arriving flights.
- Provide flight path changes or directions to emergency landing fields for pilots traveling in bad weather or in emergency situations.
- Alert airport emergency services in cases of emergency or when aircraft are experiencing difficulties.
- Monitor or direct the movement of aircraft within an assigned air space or on the ground at airports to minimize delays and maximize safety.
- Direct pilots to runways when space is available or direct them to maintain a traffic pattern until there is space for them to land.
- Monitor aircraft within a specific airspace, using radar, computer equipment, or visual references.
- Direct ground traffic, including taxiing aircraft, maintenance or baggage vehicles, or airport workers.
- Contact pilots by radio to provide meteorological, navigational, or other information.
- Maintain radio or telephone contact with adjacent control towers, terminal control units, or other area control centers to coordinate aircraft movement.
- Determine the timing or procedures for flight vector changes.
- Initiate or coordinate searches for missing aircraft.
- Provide on-the-job training to new air traffic controllers.
- Check conditions and traffic at different altitudes in response to pilots' requests for altitude changes.
- Relay air traffic information, such as courses, altitudes, or expected arrival times, to control centers.
- Compile information about flights from flight plans, pilot reports, radar, or observations.
- Organize flight plans or traffic management plans to prepare for planes about to enter assigned airspace.
- Review records or reports for clarity and completeness and maintain records or reports, as required under federal law.
- Complete daily activity reports and keep records of messages from aircraft.
- Conduct pre-flight briefings on weather conditions, suggested routes, altitudes, indications of turbulence, or other flight safety information.
- Analyze factors such as weather reports, fuel requirements, or maps to determine air routes.
- Inspect, adjust, or control radio equipment or airport lights.
- Operate audio and video systems.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
- Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Prepare passengers and aircraft for landing, following procedures.
- Administer first aid to passengers in distress.
- Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Reassure passengers when situations, such as turbulence, are encountered.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- Announce flight delays and descent preparations.
- Greet passengers boarding aircraft and direct them to assigned seats.
- Assist passengers entering or disembarking the aircraft.
- Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
- Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Collect money for meals and beverages.
- Heat and serve prepared foods.
- Inspect passenger tickets to verify information and to obtain destination information.
- Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- Take inventory of headsets, alcoholic beverages, and money collected.
- Sell alcoholic beverages to passengers.
- Operate audio and video systems.
- Operate ship-to-shore radios to exchange information needed for ship operations.
- Direct courses and speeds of ships, based on specialized knowledge of local winds, weather, water depths, tides, currents, and hazards.
- Prevent ships under navigational control from engaging in unsafe operations.
- Serve as a vessel's docking master upon arrival at a port or at a berth.
- Consult maps, charts, weather reports, or navigation equipment to determine and direct ship movements.
- Steer and operate vessels, using radios, depth finders, radars, lights, buoys, or lighthouses.
- Dock or undock vessels, sometimes maneuvering through narrow spaces, such as locks.
- Stand watches on vessels during specified periods while vessels are under way.
- Inspect vessels to ensure efficient and safe operation of vessels and equipment and conformance to regulations.
- Read gauges to verify sufficient levels of hydraulic fluid, air pressure, or oxygen.
- Report to appropriate authorities any violations of federal or state pilotage laws.
- Provide assistance in maritime rescue operations.
- Signal passing vessels, using whistles, flashing lights, flags, or radios.
- Measure depths of water, using depth-measuring equipment.
- Signal crew members or deckhands to rig tow lines, open or close gates or ramps, or pull guard chains across entries.
- Maintain boats or equipment on board, such as engines, winches, navigational systems, fire extinguishers, or life preservers.
- Maintain records of daily activities, personnel reports, ship positions and movements, ports of call, weather and sea conditions, pollution control efforts, or cargo or passenger status.
- Advise ships' masters on harbor rules and customs procedures.
- Observe loading or unloading of cargo or equipment to ensure that handling and storage are performed according to specifications.
- Calculate sightings of land, using electronic sounding devices and following contour lines on charts.
- Learn to operate new technology systems and procedures through instruction, simulators, or models.
- Direct or coordinate crew members or workers performing activities such as loading or unloading cargo, steering vessels, operating engines, or operating, maintaining, or repairing ship equipment.
- Arrange for ships to be fueled, restocked with supplies, or repaired.
- Supervise crews in cleaning or maintaining decks, superstructures, or bridges.
- Purchase supplies or equipment.
- Tow and maneuver barges or signal tugboats to tow barges to destinations.
- Perform various marine duties, such as checking for oil spills or other pollutants around ports or harbors or patrolling beaches.
- Assign watches or living quarters to crew members.
- Interview and hire crew members.
- Conduct safety drills such as man overboard or fire drills.
- Operate ship-to-shore radios to exchange information needed for ship operations.
- Set up and operate short-wave radio or field telephone equipment to transmit and receive blast information.
- Examine blast areas to determine amounts and kinds of explosive charges needed and to ensure that safety laws are observed.
- Tie specified lengths of delaying fuses into patterns in order to time sequences of explosions.
- Place safety cones around blast areas to alert other workers of danger zones, and signal workers as necessary to ensure that they clear blast sites prior to explosions.
- Place explosive charges in holes or other spots; then detonate explosives to demolish structures or to loosen, remove, or displace earth, rock, or other materials.
- Insert, pack, and pour explosives, such as dynamite, ammonium nitrate, black powder, or slurries into blast holes; then shovel drill cuttings, admit water into boreholes, and tamp material to compact charges.
- Mark patterns, locations, and depths of charge holes for drilling, and issue drilling instructions.
- Compile and keep gun and explosives records in compliance with local and federal laws.
- Measure depths of drilled blast holes, using weighted tape measures.
- Connect electrical wire to primers, and cover charges or fill blast holes with clay, drill chips, sand, or other material.
- Lay primacord between rows of charged blast holes, and tie cord into main lines to form blast patterns.
- Assemble and position equipment, explosives, and blasting caps in holes at specified depths, or load perforating guns or torpedoes with explosives.
- Verify detonation of charges by observing control panels, or by listening for the sounds of blasts.
- Move and store inventories of explosives, loaded perforating guns, and other materials, according to established safety procedures.
- Light fuses, drop detonating devices into wells or boreholes, or activate firing devices with plungers, dials, or buttons, in order to set off single or multiple blasts.
- Drive trucks to transport explosives and blasting equipment to blasting sites.
- Cut specified lengths of primacord and attach primers to cord ends.
- Maintain inventory levels, ordering new supplies as necessary.
- Repair and service blasting, shooting, and automotive equipment, and electrical wiring and instruments, using hand tools.
- Insert waterproof sealers, bullets, and/or powder charges into guns, and screw gun ports back into place.
- Clean, gauge, and lubricate gun ports.
- Connect gun chambers to electric detonating devices, and operate controls at panelboards, in order to detonate charges in guns or to ignite chemical charges.
- Lower perforating guns into wells, using hoists; then use measuring devices and instrument panels to position guns in correct positions for taking samples.
- Insert powder charges into chambers of sidewall sample-taking cylinders, and assemble cylinders, using special wrenches.
- Obtain samples of earth from sidewalls of well boreholes, using electrically exploding devices.
- Create and lay out designs for drill and blast patterns.
- Document geological formations encountered during work.
- Operate machines to flush earth cuttings or to blow dust from holes.
- Set up and operate equipment such as hoists, jackhammers, and drills, in order to bore charge holes.
- Signal crane operators to move equipment.
- Set up and operate short-wave radio or field telephone equipment to transmit and receive blast information.
- Operate equipment, such as truck cab computers, CB radios, phones, or global positioning systems (GPS) equipment to exchange necessary information with bases, supervisors, or other drivers.
- Check all load-related documentation for completeness and accuracy.
- Inspect loads to ensure that cargo is secure.
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
- Crank trailer landing gear up or down to safely secure vehicles.
- Obtain receipts or signatures for delivered goods and collect payment for services when required.
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Read bills of lading to determine assignment details.
- Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
- Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid, performing minor repairs, or washing trucks.
- Couple or uncouple trailers by changing trailer jack positions, connecting or disconnecting air or electrical lines, or manipulating fifth-wheel locks.
- Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Collect delivery instructions from appropriate sources, verifying instructions and routes.
- Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials.
- Read and interpret maps to determine vehicle routes.
- Check conditions of trailers after contents have been unloaded to ensure that there has been no damage.
- Drive trucks to weigh stations before and after loading and along routes in compliance with state regulations.
- Load or unload trucks or help others with loading or unloading, using special loading-related equipment or other equipment as necessary.
- Plan or adjust routes based on changing conditions, using computer equipment, global positioning systems (GPS) equipment, or other navigation devices, to minimize fuel consumption and carbon emissions.
- Perform emergency roadside repairs, such as changing tires or installing light bulbs, tire chains, or spark plugs.
- Remove debris from loaded trailers.
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers.
- Follow appropriate safety procedures for transporting dangerous goods.
- Inventory and inspect goods to be moved to determine quantities and conditions.
- Follow special cargo-related procedures, such as checking refrigeration systems for frozen foods or providing food or water for livestock.
- Install or remove special equipment, such as tire chains, grader blades, plow blades, or sanders.
- Wrap and secure goods using pads, packing paper, containers, or straps.
- Operate idle reduction systems or auxiliary power systems to generate power from alternative sources, such as fuel cells, to reduce idling time, to heat or cool truck cabins, or to provide power for other equipment.
- Give directions to laborers who are packing goods and moving them onto trailers.
- Operate trucks equipped with snowplows or sander attachments to maintain roads in winter weather.
- Drive electric or hybrid-electric powered trucks or alternative fuel-powered trucks to transport and deliver products, livestock, or other materials.
- Operate equipment, such as truck cab computers, CB radios, phones, or global positioning systems (GPS) equipment to exchange necessary information with bases, supervisors, or other drivers.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Maintain scheduling and event calendars.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Complete forms in accordance with company procedures.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Conduct searches to find needed information, using such sources as the Internet.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Make copies of correspondence or other printed material.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with computer usage.
- Order and dispense supplies.
- Prepare conference or event materials, such as flyers or invitations.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Provide services to customers, such as order placement or account information.
- Prepare and mail checks.
- Arrange conference, meeting, or travel reservations for office personnel.
- Supervise other clerical staff and provide training and orientation to new staff.
- Manage projects or contribute to committee or team work.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Mail newsletters, promotional material, or other information.
- Take dictation in shorthand or by machine and transcribe information.
- Develop or maintain internal or external company Web sites.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
