- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Occupations with related tasks Save Table: XLSX CSV
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Announce arrival and departure information, using public address systems.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Promote particular destinations, tour packages, and other travel services.
- Keep information facilities clean during operation.
- Open or close information facilities.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Provide clients with assistance in preparing required travel documents and forms.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Announce arrival and departure information, using public address systems.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Provide customers with change of address cards and other forms.
- Scan labels on letters or parcels to confirm receipt.
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Sort mail for delivery, arranging it in delivery sequence.
- Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
- Meet schedules for the collection and return of mail.
- Sign for cash-on-delivery and registered mail before leaving the post office.
- Hold mail for customers who are away from delivery locations.
- Turn in money and receipts collected along mail routes.
- Maintain accurate records of deliveries.
- Bundle mail in preparation for delivery or transportation to relay boxes.
- Record address changes and redirect mail for those addresses.
- Return incorrectly addressed mail to senders.
- Answer customers' questions about postal services and regulations.
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
- Register, certify, and insure parcels and letters.
- Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
- Sell stamps and money orders.
- Complete forms that notify publishers of address changes.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Provide customers with change of address cards and other forms.
- Page individuals wanted at the box office.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Lead tours and answer visitors' questions about the exhibits.
- Distribute programs to patrons.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Maintain order and ensure adherence to safety rules.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Greet patrons attending entertainment events.
- Search for lost articles or for parents of lost children.
- Settle seating disputes or help solve other customer concerns.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Count and record number of tickets collected.
- Manage inventory or sale of artist merchandise.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Schedule or manage staff, such as volunteer usher corps.
- Manage informational kiosks or displays of event signs or posters.
- Give door checks to patrons who are temporarily leaving establishments.
- Work with others to change advertising displays.
- Provide food and beverages to customers.
- Page individuals wanted at the box office.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Lead tours and answer visitors' questions about the exhibits.
- Distribute programs to patrons.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Negotiate credit extensions when necessary.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Answer questions and advise customers regarding loans and transactions.
- Present loan and repayment schedules to customers.
- Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- Submit loan applications with recommendation for underwriting approval.
- Verify and examine information and accuracy of loan application and closing documents.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Check value of customer collateral to be held as loan security.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
- Accept payment on accounts.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Schedule and conduct closings of mortgage transactions.
- Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
- Establish credit limits and grant extensions of credit on overdue accounts.
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
- File and maintain loan records.
- Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Answer questions and advise customers regarding loans and transactions.
- Present loan and repayment schedules to customers.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Contact insured or other involved persons to obtain missing information.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
- Notify insurance agent and accounting department of policy cancellation.
- Pay small claims.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Collect initial premiums and issue receipts.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- Compose business correspondence for supervisors, managers, and professionals.
- Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
- Enter insurance- and claims-related information into database systems.
- Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Contact insured or other involved persons to obtain missing information.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Assist travelers and guests with disabilities.
- Deliver messages and room service orders, and run errands for guests.
- Pick up and return items for laundry and valet service.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Compute and complete charge slips for services rendered and maintain records.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
- Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Complete baggage insurance forms.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Analyze data to determine answers to questions from customers or members of the public.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Keep a current record of staff members' whereabouts and availability.
- Schedule space or equipment for special programs and prepare lists of participants.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Enter and update databases of contact information, such as names, addresses, and phone numbers.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Use telephone to deliver verbal messages.
- Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
- Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
- Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
- Record information, such as items received and delivered and recipients' responses to messages.
- Unload and sort items collected along delivery routes.
- Sort items to be delivered according to the delivery route.
- Plan and follow the most efficient routes for delivering goods.
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
- Obtain signatures and payments, or arrange for recipients to make payments.
- Unload goods from large trucks, and load them onto smaller delivery vehicles.
- Open, sort, and distribute incoming mail.
- Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
- Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.
- Use telephone to deliver verbal messages.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
- Check inventory records to determine availability of requested merchandise.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Compute total charges for merchandise or services and shipping charges.
- File copies of orders received, or post orders on records.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Prepare invoices, shipping documents, and contracts.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Adjust inventory records to reflect product movement.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Calculate and compile order-related statistics, and prepare reports for management.
- Recommend type of packing or labeling needed on order.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
- Negotiate and arrange transport of goods with shipping or freight companies.
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
- Track delivery progress of shipments.
- Advise clients on transportation and payment methods.
- Estimate freight or postal rates and record shipment costs and weights.
- Keep records of all goods shipped, received, and stored.
- Retrieve stored items and trace lost shipments as necessary.
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
- Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
- Arrange insurance coverage for goods.
- Install straps, braces, and padding to loads to prevent shifting or damage during shipment.
- Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
- Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
- Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
- Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
- Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
- Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
- Assemble containers and crates used to transport items, such as machines or vehicles.
- Maintain a supply of packing materials.
- Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
- Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
- Attach address labels, identification codes, and shipping instructions to containers.
- Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.
- Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
