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How do they match:
General and Operations Managers
1
Alternate Occupation Title
Customer
Service
Manager
1
O*NET-SOC Description
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative
services.
Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
8
Tasks
Develop or implement product-marketing strategies, including advertising campaigns or
sales
promotions.
Direct administrative activities directly related to making products or providing
services.
Direct and coordinate activities of businesses or departments concerned with the production, pricing,
sales
, or distribution of products.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or
services
within budgetary limits.
Perform
sales
floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan or direct activities, such as
sales
promotions, that require coordination with
other
department managers.
Review financial statements,
sales
or activity reports, or
other
performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Set prices or credit terms for goods or
services
, based on forecasts of customer demand.
2
Detailed Work Activities
Direct
sales
, marketing, or customer
service
activities.
Direct organizational operations, projects, or
services.
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Crosswalks
Military
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DOT
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ESCO
Sites
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U.S. Department of Labor
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Creative Commons CC-BY
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How do they match: 11-1021.00 - General and Operations Managers
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated April 16, 2024
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