How do they match: General and Operations Managers

  • Customer Service Manager

  • Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Direct administrative activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Set prices or credit terms for goods or services, based on forecasts of customer demand.

  • Direct sales, marketing, or customer service activities.
  • Direct organizational operations, projects, or services.