How do they match: Software Quality Assurance Analysts and Testers

  • Server Engineer
  • Application Customer Service Representative

  • Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
  • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
  • Investigate customer problems referred by technical support.
  • Monitor program performance to ensure efficient and problem-free operations.

  • Analyze data to identify or resolve operational problems.
  • Document operational activities.
  • Monitor computer system performance to ensure proper operation.
  • Provide customer service to clients or users.
  • Test computer system operations to ensure proper functioning.