How do they match: Software Quality Assurance Analysts and Testers

  • Application Customer Service Representative

  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
  • Investigate customer problems referred by technical support.

  • Analyze data to identify trends or relationships among variables.
  • Develop performance metrics or standards related to information technology.
  • Provide customer service to clients or users.
  • Report maintenance or equipment problems to appropriate personnel.