How do they match: First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Evaluate workers' performance and prepare written performance evaluations.
Greet customers and ask about the quality of service they are receiving.
Interview and hire workers.
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Report customer-related incidents occurring in gaming areas to supervisors.
Train, supervise, schedule, and evaluate workers.

Was this page helpful?

Site updated April 30, 2024

1 O*NET-SOC Title