How do they match: First-Line Supervisors of Gambling Services Workers

  • Security Supervisor

  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

  • Monitor operational quality or safety.
  • Monitor patron activities to identify problems or potential problems.