How do they match: First-Line Supervisors of Gambling Services Workers

  • Floor Person
  • Key Person
  • Lottery Office Manager
  • Slot Floor Person
  • Slot Key Person
  • Slot Machine Floor Person
  • Slot Machine Key Person

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Record, issue receipts for, and pay off bets.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

  • Hire personnel.
  • Maintain financial or account records.
  • Manage budgets for personal services operations.