How do they match: First-Line Supervisors of Gambling Services Workers

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

  • Monitor operational quality or safety.
  • Monitor patron activities to identify problems or potential problems.
  • Operate gaming equipment.
  • Maintain knowledge of business operations.
  • Manage budgets for personal services operations.
  • Prepare operational reports or records.