How do they match: First-Line Supervisors of Gambling Services Workers

  • First-Line Supervisors of Gambling Services Workers

  • Electronic Gambling Device Supervisor
  • Electronic Gaming Device Supervisor
  • Floor Person
  • Key Person
  • Slot Floor Person
  • Slot Key Person
  • Slot Machine Floor Person
  • Slot Machine Key Person

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Greet customers and ask about the quality of service they are receiving.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

  • Clean facilities or equipment.
  • Develop plans for programs or services.
  • Hire personnel.
  • Manage budgets for personal services operations.
  • Operate gaming equipment.
  • Perform basic equipment maintenance.
  • Supervise service workers.
  • Train service staff.