How do they match: First-Line Supervisors of Gambling Services Workers

  • Answer patrons' questions about gaming machine functions and payouts.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

  • Communicate with management or other staff to resolve problems.
  • Train service staff.