How do they match: First-Line Supervisors of Gambling Services Workers

  • Gaming Floor Supervisor
  • Cardroom Manager
  • Casino Manager
  • Casino Shift Manager
  • Electronic Gaming Device Supervisor
  • Lottery Office Manager
  • Poker Room Manager
  • Slot Manager
  • Slot Shift Manager
  • Table Games Manager
  • Table Games Dual Rate Supervisor
  • Table Games Floor Supervisor
  • Table Games Pit Manager
  • Table Games Shift Manager
  • Table Games Supervisor

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Answer patrons' questions about gaming machine functions and payouts.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Establish and maintain banks and table limits for each game.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Report customer-related incidents occurring in gaming areas to supervisors.

  • Manage budgets for personal services operations.
  • Communicate with management or other staff to resolve problems.
  • Conduct gaming transactions.
  • Conduct amusement or gaming activities.
  • Operate gaming equipment.