How do they match: First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  • First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  • Service Captain
  • Service Chief
  • Service Industry Coordinator
  • Service Superintendent
  • Bowling Alley Operator
  • Hotel Services Supervisor

  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
  • Analyze and record personnel or operational data and write related activity reports.
  • Apply customer feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Furnish customers with information on events or activities.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Train workers in proper operational procedures and functions and explain company policies.

  • Develop plans for programs or services.
  • Maintain knowledge of business operations.
  • Manage operations of artistic or entertainment departments or organizations.
  • Prepare operational reports or records.
  • Resolve customer complaints or problems.
  • Supervise service workers.
  • Train service staff.