First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

This title represents an occupation for which data collection is currently underway.

Directly supervise and coordinate activities of entertainment and recreation related workers.

Sample of reported job titles: Caddymaster, Community Life Director, Hair Salon Manager, Hotel Services Supervisor, Recreation Coordinator, Salon Manager

Occupation-Specific Information

Tasks

  • Analyze and record personnel or operational data and write related activity reports.
  • Apply customer feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Collaborate with staff members to plan or develop programs of events or schedules of activities.
  • Direct or coordinate the activities of entertainment and recreation related workers.
  • Furnish customers with information on events or activities.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Recruit and hire staff members.
  • Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
  • Take disciplinary action to address performance problems.
  • Train workers in proper operational procedures and functions and explain company policies.

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Technology Skills

Hot technology Hot Technologies are requirements frequently included in employer job postings.

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Occupational Requirements

Detailed Work Activities

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Experience Requirements

Job Zone

Title
Job Zone Two: Some Preparation Needed
Education
These occupations usually require a high school diploma.
Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
SVP Range
3 months to 1 year of preparation (4.0 to < 6.0)

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Training & Credentials

State training
Local training
Certifications
Apprenticeships
Have a career path or location in mind? Visit Apprenticeship.gov external site to find apprenticeship opportunities near you.

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Workforce Characteristics

Wages & Employment Trends

Employment data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Industry data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Median wages (2021)
$21.57 hourly, $44,870 annual
State wages
Local wages
Employment (2020)
200,400 employees
Projected growth (2020-2030)
Much faster than average (15% or higher)
Projected job openings (2020-2030)
28,600
State trends
Top industries (2020)

Source: Bureau of Labor Statistics 2021 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

State job openings
Local job openings

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More Information

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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