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Summary Report for:
39-1014.00 - First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Directly supervise and coordinate activities of entertainment and recreation related workers.

Sample of reported job titles: Caddymaster, Community Life Director, Hair Salon Manager, Hotel Services Supervisor, Recreation Coordinator, Salon Manager

This title represents an occupation for which data collection is currently underway.

Tasks  |  Technology Skills  |  Tools Used  |  Detailed Work Activities  |  Credentials  |  Wages & Employment  |  Job Openings

Tasks

  • Analyze and record personnel or operational data and write related activity reports. See more occupations related to this task.
  • Apply customer feedback to service improvement efforts. See more occupations related to this task.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service. See more occupations related to this task.
  • Collaborate with staff members to plan or develop programs of events or schedules of activities. See more occupations related to this task.
  • Direct or coordinate the activities of entertainment and recreation related workers. See more occupations related to this task.
  • Furnish customers with information on events or activities. See more occupations related to this task.
  • Inform workers about interests or special needs of specific groups. See more occupations related to this task.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. See more occupations related to this task.
  • Meet with managers or other supervisors to stay informed of changes affecting workers or operations. See more occupations related to this task.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. See more occupations related to this task.
  • Participate in continuing education to stay abreast of industry trends and developments. See more occupations related to this task.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts. See more occupations related to this task.
  • Provide staff with assistance in performing difficult or complicated duties. See more occupations related to this task.
  • Recruit and hire staff members. See more occupations related to this task.
  • Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits. See more occupations related to this task.
  • Resolve customer complaints regarding worker performance or services rendered. See more occupations related to this task.
  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities. See more occupations related to this task.
  • Take disciplinary action to address performance problems. See more occupations related to this task.
  • Train workers in proper operational procedures and functions and explain company policies. See more occupations related to this task.

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Technology Skills

  • Calendar and scheduling software — Work scheduling software See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook Hot technology See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Inventory management software — Inventory management systems See more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technology See more occupations related to this technology.
  • Point of sale POS software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technology See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technology See more occupations related to this technology.
  • Time accounting software — Timekeeping software See more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technology See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Desktop computers See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Photocopying equipment See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.

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Detailed Work Activities

  • Evaluate employee performance. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Manage operations of artistic or entertainment departments or organizations. See more occupations related to this activity.
  • Resolve customer complaints or problems. See more occupations related to this activity.
  • Assign duties or work schedules to employees. See more occupations related to this activity.
  • Confer with organizational members to accomplish work activities. See more occupations related to this activity.
  • Develop plans for programs or services. See more occupations related to this activity.
  • Inspect equipment to ensure proper functioning. See more occupations related to this activity.
  • Inspect facilities. See more occupations related to this activity.
  • Maintain knowledge of business operations. See more occupations related to this activity.
  • Maintain professional knowledge or certifications. See more occupations related to this activity.
  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Organize recreational activities or events. See more occupations related to this activity.
  • Perform human resources activities. See more occupations related to this activity.
  • Prepare operational reports or records. See more occupations related to this activity.
  • Provide attraction or event information to patrons. See more occupations related to this activity.
  • Supervise service workers. See more occupations related to this activity.
  • Support the professional development of others. See more occupations related to this activity.
  • Train service staff. See more occupations related to this activity.

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Credentials

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Wages & Employment Trends

Median wage data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Employment data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Industry data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.

Median wages (2020) $20.19 hourly, $42,000 annual
State wages
Local wages
 
Employment (2019) 313,100 employees
Projected growth (2019-2029) Much faster than average (8% or higher) Much faster than average (8% or higher)
Projected job openings (2019-2029) 31,800
State trends
 
Top industries (2019)

Source: Bureau of Labor Statistics 2020 wage data external site and 2019-2029 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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