First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
A subset of this occupation's profile is available. Data collection is currently underway to populate other parts of the profile.
Directly supervise and coordinate activities of entertainment and recreation related workers.
Sample of reported job titles:
Caddymaster, Community Life Director, Hair Salon Manager, Hotel Services Supervisor, Recreation Coordinator, Salon Manager
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Tasks
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Analyze and record personnel or operational data and write related activity reports.
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Apply customer feedback to service improvement efforts.
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Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
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Collaborate with staff members to plan or develop programs of events or schedules of activities.
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Direct or coordinate the activities of entertainment and recreation related workers.
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Furnish customers with information on events or activities.
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Inform workers about interests or special needs of specific groups.
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Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
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Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
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Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
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Participate in continuing education to stay abreast of industry trends and developments.
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Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
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Provide staff with assistance in performing difficult or complicated duties.
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Recruit and hire staff members.
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Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
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Resolve customer complaints regarding worker performance or services rendered.
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Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
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Take disciplinary action to address performance problems.
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Train workers in proper operational procedures and functions and explain company policies.
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Technology Skills
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Calendar and scheduling software — Work scheduling software
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Electronic mail software — Microsoft Outlook
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Internet browser software — Web browser software
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Inventory management software — Inventory management systems
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Office suite software — Microsoft Office software
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Point of sale POS software
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Presentation software — Microsoft PowerPoint
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Spreadsheet software — Microsoft Excel
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Time accounting software — Timekeeping software
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Word processing software — Microsoft Word
Hot Technologies are requirements most frequently included across all employer job postings.
In Demand skills are frequently included in employer job postings for this occupation.
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Detailed Work Activities
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Evaluate employee performance.
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Explain regulations, policies, or procedures.
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Manage operations of artistic or entertainment departments or organizations.
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Resolve customer complaints or problems.
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Assign duties or work schedules to employees.
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Confer with organizational members to accomplish work activities.
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Develop plans for programs or services.
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Inspect equipment to ensure proper functioning.
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Maintain knowledge of business operations.
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Maintain professional knowledge or certifications.
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Order materials, supplies, or equipment.
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Organize recreational activities or events.
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Perform human resources activities.
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Prepare operational reports or records.
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Provide attraction or event information to patrons.
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Supervise service workers.
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Support the professional development of others.
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Job Zone
- Title
- Job Zone Two: Some Preparation Needed
- Education
- These occupations usually require a high school diploma.
- Related Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Job Zone Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- SVP Range
- (4.0 to < 6.0)
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Training & Credentials
- State training
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- Local training
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- Certifications
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Apprenticeship Opportunities
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Interests
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Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Wages & Employment Trends
- Median wages (2023)
- $22.14 hourly, $46,060 annual
- State wages
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- Local wages
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- Employment (2023)
- 123,300 employees
- Projected growth (2023-2033)
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Much faster than average (9% or higher)
- Projected job openings (2023-2033)
- 14,400
- State trends
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- Top industries (2023)
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Source: Bureau of Labor Statistics 2023 wage data
external site and 2023-2033 employment projections
external site.
“Projected growth” represents the estimated change in total employment over the projections period (2023-2033). “Projected job openings” represent openings due to growth and replacement.
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Job Openings on the Web
- State job openings
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- Local job openings
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Professional Associations
Disclaimer:
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Regional Associations
Accreditation, Certification, & Unions
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