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Summary Report for:
37-1011.00 - First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample of reported job titles: Buildings and Grounds Supervisor, Custodian, Environmental Services Director, Environmental Services Supervisor (EVS), Executive Housekeeper, Facilities Manager, Head Custodian, Housekeeping Director, Housekeeping Supervisor, Maintenance Supervisor

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Screen job applicants, and hire new employees.
  • Issue supplies and equipment to workers.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

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Technology Skills

  • Data base user interface and query software — Data entry software Hot technology ; Facility use software; Microsoft Access Hot technology
  • Electronic mail software — Email software; Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — SAP Hot technology
  • Facilities management software — Computerized maintenance management system CMMS
  • Helpdesk or call center software — Help desk software
  • Inventory management software — Inventory tracking software
  • Materials requirements planning logistics and supply chain software — Computerized bed control system software
  • Office suite software — Microsoft Office
  • Presentation software — Microsoft PowerPoint Hot technology
  • Project management software — Microsoft Project Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Alarm systems — Building alarm systems
  • Brooms — Push brooms
  • Carpet cleaning equipment — Carpet shampooers; Carpet steamers
  • Cleaning scrapers
  • Clothes dryers — Industrial clothes dryers
  • Desktop computers
  • Dust mops
  • Facial shields — Protective face shields
  • Floor polishers — Floor burnishers; Floor polishing machines; Power floor buffers
  • Floor scrubbers — Auto scrubbers; Commercial automatic floor scrubbers; Floor scrubbing machines
  • Floor washing machine — Powered floor washers
  • Goggles — Safety goggles
  • Hand sprayers — Spray bottles
  • Ironing machines or presses — Flatwork ironers
  • Ladders — Step ladders
  • Laundry type washing machines — Light commercial washing machines; Washer extractors
  • Masks or accessories — Dust masks
  • Mop wringer — Mop wringers
  • Personal computers
  • Pressure or steam cleaners — Pressure washers
  • Protective gloves — Rubber gloves
  • Sewing machines — Industrial sewing machines
  • Special purpose telephones — Multi-line telephone systems
  • Squeegees or washers — Squeegees
  • Steam autoclaves or sterilizers — Steam-operated sterilizers
  • Steam pressing machines — Steam pressers
  • Vacuum cleaners — All-terrain vacuums; Industrial vacuum cleaners
  • Wet mops
  • Wet or dry combination vacuum cleaners — Wet-dry vacuums

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Skills

  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Speaking — Talking to others to convey information effectively.
  • Time Management — Managing one's own time and the time of others.
  • Coordination — Adjusting actions in relation to others' actions.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Service Orientation — Actively looking for ways to help people.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Instructing — Teaching others how to do something.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

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Detailed Work Activities

  • Supervise maintenance workers.
  • Confer with coworkers to coordinate maintenance or cleaning activities.
  • Plan employee work schedules.
  • Inspect work to ensure standards are met.
  • Clean facilities or sites.
  • Instruct staff in work policies or procedures.
  • Establish work standards.
  • Investigate work related complaints to determine corrective actions.
  • Document work hours or activities.
  • Inspect buildings or grounds to determine condition.
  • Maintain equipment or systems to ensure proper functioning.
  • Inventory materials or equipment.
  • Evaluate current or prospective maintenance employees.
  • Select equipment, materials, or supplies for cleaning or maintenance activities.
  • Determine resource needs.
  • Estimate maintenance service requirements or costs.
  • Remove snow.

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Work Context

  • Face-to-Face Discussions — 79% responded “Every day.”
  • Work With Work Group or Team — 71% responded “Extremely important.”
  • Responsible for Others' Health and Safety — 67% responded “Very high responsibility.”
  • Contact With Others — 74% responded “Constant contact with others.”
  • Responsibility for Outcomes and Results — 56% responded “Very high responsibility.”
  • Telephone — 63% responded “Every day.”
  • Structured versus Unstructured Work — 60% responded “A lot of freedom.”
  • Freedom to Make Decisions — 55% responded “A lot of freedom.”
  • Impact of Decisions on Co-workers or Company Results — 43% responded “Very important results.”
  • Coordinate or Lead Others — 48% responded “Very important.”
  • Frequency of Decision Making — 57% responded “Every day.”
  • Time Pressure — 49% responded “Every day.”
  • Spend Time Standing — 46% responded “More than half the time.”
  • Importance of Being Exact or Accurate — 35% responded “Extremely important.”
  • Indoors, Environmentally Controlled — 66% responded “Every day.”
  • Spend Time Walking and Running — 35% responded “Continually or almost continually.”
  • Deal With External Customers — 36% responded “Extremely important.”
  • Duration of Typical Work Week — 51% responded “40 hours.”
  • Electronic Mail — 44% responded “Every day.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 54% responded “Every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 43% responded “Continually or almost continually.”
  • Importance of Repeating Same Tasks — 32% responded “Very important.”
  • Exposed to Contaminants — 40% responded “Every day.”
  • Letters and Memos — 45% responded “Once a week or more but not every day.”
  • Spend Time Bending or Twisting the Body — 30% responded “Less than half the time.”
  • Spend Time Making Repetitive Motions — 26% responded “More than half the time.”
  • Level of Competition — 29% responded “Not at all competitive.”
  • Frequency of Conflict Situations — 35% responded “Once a week or more but not every day.”
  • Physical Proximity — 27% responded “I work with others but not closely (e.g., private office).”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
54   High school diploma or equivalent Help
14   Post-secondary certificate Help
14   Some college, no degree

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Credentials

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Interests

Interest code: ECR

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Persistence — Job requires persistence in the face of obstacles.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

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Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Wages & Employment Trends

Median wages (2016) $18.36 hourly, $38,190 annual
State wages Local Salary Info
 
Employment (2014) 248,000 employees
Projected growth (2014-2024) Average (5% to 8%) Average (5% to 8%)
Projected job openings (2014-2024) 54,000
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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