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Summary Report for:
53-1044.00 - First-Line Supervisors of Passenger Attendants

Supervise and coordinate activities of passenger attendants.

Sample of reported job titles: On Car Supervisor, Transportation Supervisor

This title represents an occupation for which data collection is currently underway.

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Tasks  |  Technology Skills  |  Tools Used  |  Detailed Work Activities  |  Credentials  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Analyze and record personnel or operational data and write related activity reports. See more occupations related to this task.
  • Apply customer feedback to service improvement efforts. See more occupations related to this task.
  • Compute or estimate cash, payroll, transportation, or personnel requirements. See more occupations related to this task.
  • Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems. See more occupations related to this task.
  • Direct or coordinate the activities of workers, such as flight or car attendants. See more occupations related to this task.
  • Enforce safety rules and regulations. See more occupations related to this task.
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers. See more occupations related to this task.
  • Inform workers about interests or special needs of specific groups. See more occupations related to this task.
  • Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications. See more occupations related to this task.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. See more occupations related to this task.
  • Meet with managers or other supervisors to stay informed of changes affecting operations. See more occupations related to this task.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. See more occupations related to this task.
  • Participate in continuing education to stay abreast of industry trends and developments. See more occupations related to this task.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services. See more occupations related to this task.
  • Recruit and hire staff members. See more occupations related to this task.
  • Requisition necessary supplies, equipment, or services. See more occupations related to this task.
  • Resolve customer complaints regarding worker performance or services rendered. See more occupations related to this task.
  • Take disciplinary action to address performance problems. See more occupations related to this task.
  • Train workers in proper operational procedures and functions and explain company policies. See more occupations related to this task.

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Technology Skills

  • Accounting software — General ledger software See more occupations related to this technology.
  • Calendar and scheduling software — Scheduling software; Work scheduling software See more occupations related to this technology.
  • Data base user interface and query software — Microsoft Access Hot technology See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook Hot technology See more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — SAP Hot technology See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Inventory management software — Inventory management systems See more occupations related to this technology.
  • Mobile location based services software — Accellos Real Dispatch; Commercial vehicle operations CVO software See more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technology See more occupations related to this technology.
  • Point of sale POS software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technology See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technology See more occupations related to this technology.
  • Time accounting software — Timekeeping software See more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technology See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Desktop computers See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Photocopying equipment See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Two way radios See more occupations related to this tool.

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Detailed Work Activities

  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Evaluate employee performance. See more occupations related to this activity.
  • Resolve customer complaints or problems. See more occupations related to this activity.
  • Determine resource needs. See more occupations related to this activity.
  • Direct material handling or moving activities. See more occupations related to this activity.
  • Inspect equipment to ensure proper functioning. See more occupations related to this activity.
  • Inspect facilities, equipment or supplies to ensure conformance to standards. See more occupations related to this activity.
  • Inspect facilities. See more occupations related to this activity.
  • Maintain knowledge of business operations. See more occupations related to this activity.
  • Maintain professional knowledge or certifications. See more occupations related to this activity.
  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Perform human resources activities. See more occupations related to this activity.
  • Prepare operational reports or records. See more occupations related to this activity.
  • Recommend personnel decisions or human resources activities. See more occupations related to this activity.
  • Resolve issues affecting transportation operations. See more occupations related to this activity.
  • Supervise service workers. See more occupations related to this activity.
  • Support the professional development of others. See more occupations related to this activity.
  • Train service staff. See more occupations related to this activity.

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Credentials

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Wages & Employment Trends

Median wage data for First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors.
Employment data for First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors.
Industry data for First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors.

Median wages (2019) $26.47 hourly, $55,060 annual
State wages
Local wages
 
Employment (2019) 456,700 employees
Projected growth (2019-2029) Faster than average (5% to 7%) Faster than average (5% to 7%)
Projected job openings (2019-2029) 45,300
State trends
 
Top industries (2019)

Source: Bureau of Labor Statistics 2019 wage data external site and 2019-2029 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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