How do they match: First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  • First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  • Service Captain
  • Service Chief
  • Service Industry Coordinator
  • Service Superintendent
  • Animal Trainer Supervisor
  • Aquatics Supervisor
  • Arcade Supervisor
  • Caddie Supervisor
  • Caddy Supervisor
  • Hotel Services Supervisor
  • Pack Worker Supervisor
  • Park Worker Supervisor
  • Recreation Attendant Supervisor
  • Rides Supervisor
  • Shop Supervisor
  • Summer Camp Supervisor

  • Directly supervise and coordinate activities of entertainment and recreation related workers.

  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
  • Apply customer feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Furnish customers with information on events or activities.
  • Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
  • Resolve customer complaints regarding worker performance or services rendered.

  • Supervise service workers.
  • Develop plans for programs or services.
  • Resolve customer complaints or problems.
  • Train service staff.