How do they match: Office Clerks, General

  • Call Center Specialist
  • Customer Service Representative
  • Clerical Office Worker
  • General Office Worker
  • Medical Office Worker
  • Office Services Specialist
  • Office Worker
  • Order Caller
  • Process Server
  • Telegraph Service Clerk
  • Utility Worker

  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Inventory and order materials, supplies, and services.
  • Monitor and direct the work of lower-level clerks.
  • Train other staff members to perform work activities, such as using computer applications.

  • Answer telephones to direct calls or provide information.
  • Confer with coworkers to coordinate work activities.
  • Prepare employee work schedules.
  • Respond to customer problems or complaints.