How do they match: Office Clerks, General

  • Customer Service Representative
  • Call Center Specialist
  • Office Services Specialist
  • Process Server
  • Telegraph Service Clerk

  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Inventory and order materials, supplies, and services.

  • Operate office equipment.
  • Maintain office equipment in proper operating condition.
  • Respond to customer problems or complaints.