How do they match: First-Line Supervisors of Passenger Attendants

  • Analyze and record personnel or operational data and write related activity reports.
  • Direct or coordinate the activities of workers, such as flight or car attendants.
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Train workers in proper operational procedures and functions and explain company policies.

  • Maintain knowledge of business operations.
  • Prepare operational reports or records.
  • Resolve issues affecting transportation operations.
  • Supervise service workers.