How do they match: First-Line Supervisors of Passenger Attendants

  • Service Industry Coordinator
  • Service Manager
  • Service Supervisor
  • Flight Service Manager

  • Analyze and record personnel or operational data and write related activity reports.
  • Apply customer feedback to service improvement efforts.
  • Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Train workers in proper operational procedures and functions and explain company policies.

  • Maintain knowledge of business operations.
  • Prepare operational reports or records.
  • Resolve customer complaints or problems.
  • Resolve issues affecting transportation operations.
  • Supervise service workers.
  • Train service staff.