How do they match: First-Line Supervisors of Passenger Attendants

  • Analyze and record personnel or operational data and write related activity reports.
  • Apply customer feedback to service improvement efforts.
  • Compute or estimate cash, payroll, transportation, or personnel requirements.
  • Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services.
  • Resolve customer complaints regarding worker performance or services rendered.

  • Recommend personnel decisions or human resources activities.
  • Resolve customer complaints or problems.