43-4051.00 - Customer Service Representatives

Updated 2010

Custom Report for:
43-4051.00 - Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Sample of reported job titles: Customer Service Representative, Account Manager, Client Services Representative, Account Representative, Customer Service Specialist, Customer Service Agent, Member Services Representative, Hub Associate, Account Service Representative, Call Center Representative

Also see: Patient Representatives

View report: Summary Details Custom

O*NET Data

O*NET Descriptor	Display Cutoff
Tasks	Display items scoring at least on the scale Display items on the Frequency scale
Tools & Technology	Display categories with examples for each category Tools (13 categories) Technology (20 categories)
Knowledge	Display items scoring at least on the scale Show scale anchors
Skills	Display items scoring at least on the scale Show scale anchors
Abilities	Display items scoring at least on the scale Show scale anchors
Work Activities	Display items scoring at least on the scale Show scale anchors Show detailed work activities where available
Work Context	Display items scoring at least on the Context scale Show percentages of respondents
Job Zone
Education
Interests	Display items scoring at least on the Occupational Interest scale
Work Styles	Display items scoring at least on the Importance scale Show scale anchors
Work Values	Display items scoring at least on the Extent scale
Work Needs	Display items scoring at least on the Extent scale