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Summary Report for:
43-5081.01 - Stock Clerks, Sales Floor

Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.

Sample of reported job titles: Checker Stocker, Checker/Stocker, Clerk, Dairy Clerk, Grocery Clerk, Night Stocker, Sales Support Specialist, Stock Clerk, Stocker, Store Clerk

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Answer customers' questions about merchandise and advise customers on merchandise selection. See more occupations related to this task.
  • Stamp, attach, or change price tags on merchandise, referring to price list. See more occupations related to this task.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. See more occupations related to this task.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct. See more occupations related to this task.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. See more occupations related to this task.
  • Transport packages to customers' vehicles. See more occupations related to this task.
  • Take inventory or examine merchandise to identify items to be reordered or replenished. See more occupations related to this task.
  • Receive, open, unpack and issue sales floor merchandise. See more occupations related to this task.
  • Clean display cases, shelves, and aisles. See more occupations related to this task.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. See more occupations related to this task.
  • Pack customer purchases in bags or cartons. See more occupations related to this task.
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Back support belts — Lifting belts See more occupations related to this tool.
  • Baling press — Baling equipment See more occupations related to this tool.
  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Cash registers — Electronic cash registers See more occupations related to this tool.
  • Dollies — Warehouse dollies See more occupations related to this tool.
  • Forklifts — Industrial forklifts See more occupations related to this tool.
  • Hoists — Electric hoists See more occupations related to this tool.
  • Label dispensers — Pricing guns See more occupations related to this tool.
  • Ladders — Stepladders See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Packaging compactors — Packing material compactors See more occupations related to this tool.
  • Pallet trucks — Double deckers; Manual pallet jacks; Power jacks See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Radio frequency scanners — Radio frequency RF scanner guns See more occupations related to this tool.
  • Razor knives — Box cutters See more occupations related to this tool.
  • Utility knives — Safety cutters See more occupations related to this tool.
  • Workshop cranes — Overhead workshop cranes See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — Work scheduling software See more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Microsoft Access See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Inventory management software — Ordering software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.

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Skills

  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.

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Detailed Work Activities

  • Collect deposits, payments or fees. See more occupations related to this activity.
  • Discuss goods or services information with customers or patrons. See more occupations related to this activity.
  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Package objects for shipping. See more occupations related to this activity.
  • Deliver items. See more occupations related to this activity.
  • Distribute materials to employees or customers. See more occupations related to this activity.
  • Attach identification information to products, items or containers. See more occupations related to this activity.
  • Stock supplies or merchandise. See more occupations related to this activity.
  • Inspect shipments to ensure correct order fulfillment. See more occupations related to this activity.
  • Monitor inventories of products or materials. See more occupations related to this activity.
  • Receive shipments. See more occupations related to this activity.
  • Clean facilities or equipment. See more occupations related to this activity.

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Work Context

  • Contact With Others — 85% responded “Constant contact with others.” See more occupations related to this work context.
  • Face-to-Face Discussions — 86% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 92% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 75% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 80% responded “Continually or almost continually.” See more occupations related to this work context.
  • Telephone — 76% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 59% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 72% responded “Extremely important.” See more occupations related to this work context.
  • Physical Proximity — 63% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 17% responded “Very important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 31% responded “A lot of freedom.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 70% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 49% responded “Extremely important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 34% responded “Very important results.” See more occupations related to this work context.
  • Spend Time Walking and Running — 26% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 35% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 39% responded “Some freedom.” See more occupations related to this work context.
  • Time Pressure — 30% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 32% responded “Very important.” See more occupations related to this work context.
  • Electronic Mail — 43% responded “Every day.” See more occupations related to this work context.
  • Letters and Memos — 40% responded “Every day.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 28% responded “Very high responsibility.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 52% responded “Less than half the time.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
56   High school diploma or equivalent Help
44   Less than high school diploma

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Interests

Interest code: CRE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages data collected from Stock Clerks and Order Fillers.
Employment data collected from Stock Clerks and Order Fillers.
Industry data collected from Stock Clerks and Order Fillers.

Median wages (2014) $10.99 hourly, $22,850 annual
State wages Local Salary Info
 
Employment (2012) 1,807,000 employees
Projected growth (2012-2022) Little or no change (-2% to 2%) Little or no change (-2% to 2%)
Projected job openings (2012-2022) 546,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Material Recording Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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