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Summary Report for:
43-5081.04 - Order Fillers, Wholesale and Retail Sales

Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.

Sample of reported job titles: Fulfillment Representative, Inventory Specialist, Order Filler, Order Picker, Order Puller, Packer, Parts Processor, Parts Technician, Picker/Puller, Puller

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Complete order receipts. See more occupations related to this task.
  • Obtain merchandise from bins or shelves. See more occupations related to this task.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. See more occupations related to this task.
  • Place merchandise on conveyors leading to wrapping areas. See more occupations related to this task.
  • Keep records of out-going orders. See more occupations related to this task.
  • Compute prices of items or groups of items. See more occupations related to this task.
  • Requisition additional materials, supplies, and equipment. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Articulating boom lift — Cherry pickers See more occupations related to this tool.
  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Belt conveyors — Conveyor belts See more occupations related to this tool.
  • Box sealing tape dispensers — Tape guns See more occupations related to this tool.
  • Claw hammer — Nailing hammers See more occupations related to this tool.
  • Dollies — Warehouse dollies See more occupations related to this tool.
  • Forklifts — Stand-up forklifts; Warehouse forklifts See more occupations related to this tool.
  • Hand trucks or accessories — Convertible hand trucks See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Notebook computers — Remote data terminals See more occupations related to this tool.
  • Pallet trucks — Electric pallet jacks; Manual pallet jacks; Pallet tipper See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Postal scales — Shipping scales See more occupations related to this tool.
  • Radio frequency identification devices — Handheld radio frequency RF scanners See more occupations related to this tool.
  • Special purpose telephones — Multiline telephone systems See more occupations related to this tool.
  • Staple guns See more occupations related to this tool.
  • Strapping dispenser — Strapping machines See more occupations related to this tool.
  • Tape measures — Measuring tapes See more occupations related to this tool.
  • Wrapping machinery — Wrapping equipment See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Data entry software See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Inventory management software — Inventory tracking software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Voice synthesizer and recognition software — Voice picking software See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.

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Skills

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.

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Abilities

  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.

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Detailed Work Activities

  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance. See more occupations related to this activity.
  • Read work orders to determine material or setup requirements. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Package objects for shipping. See more occupations related to this activity.
  • Load materials or equipment. See more occupations related to this activity.
  • Record shipping information. See more occupations related to this activity.

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Work Context

  • Face-to-Face Discussions — 91% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 62% responded “Extremely important.” See more occupations related to this work context.
  • Contact With Others — 52% responded “Constant contact with others.” See more occupations related to this work context.
  • Time Pressure — 60% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 57% responded “Extremely important.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 60% responded “Continually or almost continually.” See more occupations related to this work context.
  • Telephone — 52% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 55% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 70% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 51% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 57% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With External Customers — 60% responded “Extremely important.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 46% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 32% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 37% responded “Important results.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 30% responded “Very important.” See more occupations related to this work context.
  • Spend Time Walking and Running — 42% responded “Continually or almost continually.” See more occupations related to this work context.
  • Physical Proximity — 41% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 34% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 32% responded “Extremely important.” See more occupations related to this work context.
  • Duration of Typical Work Week — 69% responded “40 hours.” See more occupations related to this work context.
  • Level of Competition — 27% responded “Highly competitive.” See more occupations related to this work context.
  • Electronic Mail — 47% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 33% responded “Very little freedom.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 43% responded “Very little freedom.” See more occupations related to this work context.
  • Letters and Memos — 30% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
64   High school diploma or equivalent Help
10   Some college, no degree
9   Less than high school diploma

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Credentials

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Interests

Interest code: CR

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages data collected from Stock Clerks and Order Fillers.
Employment data collected from Stock Clerks and Order Fillers.
Industry data collected from Stock Clerks and Order Fillers.

Median wages (2014) $10.99 hourly, $22,850 annual
State wages Local Salary Info
 
Employment (2012) 1,807,000 employees
Projected growth (2012-2022) Little or no change (-2% to 2%) Little or no change (-2% to 2%)
Projected job openings (2012-2022) 546,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Material Recording Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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