Summary Report for:
43-5081.04 - Order Fillers, Wholesale and Retail Sales
Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
Sample of reported job titles: Customer Service Representative, Fulfillment Representative, Order Filler, Order Picker, Packer, Personal Service Manager, Sales Representative
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
- Obtain merchandise from bins or shelves.
- Compute prices of items or groups of items.
- Complete order receipts.
- Keep records of out-going orders.
- Place merchandise on conveyors leading to wrapping areas.
Tools & Technology
Tools used in this occupation:
- Articulating boom lift — Cherry pickers
- Bar code reader equipment — Barcode scanners
- Belt conveyors — Conveyor belts
- Box sealing tape dispensers — Tape guns
- Claw hammer — Nailing hammers
- Dollies — Warehouse dollies
- Forklifts — Stand-up forklifts; Warehouse forklifts
- Hand trucks or accessories — Convertible hand trucks
- Laser printers — Computer laser printers
- Notebook computers — Remote data terminals
- Pallet trucks — Electric pallet jacks; Manual pallet jacks; Pallet tipper
- Personal computers
- Postal scales — Shipping scales
- Radio frequency identification devices — Handheld radio frequency RF scanners
- Special purpose telephones — Multiline telephone systems
- Staple guns
- Strapping dispenser — Strapping machines
- Tape measures — Measuring tapes
- Wrapping machinery — Wrapping equipment
Technology used in this occupation:
- Data base user interface and query software — Data entry software
- Electronic mail software — Email software; Microsoft Outlook
- Inventory management software — Inventory tracking software
- Spreadsheet software — Microsoft Excel
- Voice synthesizer and recognition software — Voice picking software
- Word processing software — Microsoft Word
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Detailed Work Activities
- Order materials, supplies, or equipment.
- Read work orders to determine material or setup requirements.
- Calculate costs of goods or services.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Package objects for shipping.
- Load materials or equipment.
- Record shipping information.
- Face-to-Face Discussions — 74% responded “Every day.”
- Time Pressure — 60% responded “Every day.”
- Importance of Being Exact or Accurate — 57% responded “Extremely important.”
- Spend Time Making Repetitive Motions — 53% responded “Continually or almost continually.”
- Telephone — 75% responded “Every day.”
- Indoors, Environmentally Controlled — 72% responded “Every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.”
- Frequency of Decision Making — 52% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 46% responded “Every day.”
- Structured versus Unstructured Work — 48% responded “A lot of freedom.”
- Work With Work Group or Team — 44% responded “Very important.”
- Freedom to Make Decisions — 51% responded “A lot of freedom.”
- Contact With Others — 37% responded “Contact with others most of the time.”
- Letters and Memos — 40% responded “Every day.”
- Exposed to Contaminants — 37% responded “Every day.”
- Impact of Decisions on Co-workers or Company Results — 34% responded “Moderate results.”
- Duration of Typical Work Week — 51% responded “40 hours.”
- Spend Time Standing — 38% responded “Less than half the time.”
- Importance of Repeating Same Tasks — 34% responded “Very important.”
- Electronic Mail — 52% responded “Every day.”
- Physical Proximity — 47% responded “Moderately close (at arm's length).”
- Coordinate or Lead Others — 53% responded “Very important.”
- Deal With External Customers — 34% responded “Extremely important.”
- Responsibility for Outcomes and Results — 25% responded “Limited responsibility.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|Not available||Less than high school diploma|
|Not available||High school diploma or equivalent|
|Not available||Associate's degree|
Interest code: CR
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity — Job requires being honest and ethical.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Persistence — Job requires persistence in the face of obstacles.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
Median wages data collected from Stock Clerks and Order Fillers.
Employment data collected from Stock Clerks and Order Fillers.
Industry data collected from Stock Clerks and Order Fillers.
|Median wages (2014)||$10.99 hourly, $22,850 annual|
|Employment (2012)||1,807,000 employees|
|Projected growth (2012-2022)||Little or no change (-2% to 2%)|
|Projected job openings (2012-2022)||546,000|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Material Recording Clerks . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.