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Summary Report for:
43-5071.00 - Shipping, Receiving, and Traffic Clerks

Verify and maintain records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.

Sample of reported job titles: Receiver, Receiving Clerk, Receiving Manager, Shipper, Shipping and Receiving Clerk, Shipping Clerk, Shipping Coordinator, Shipping/Receiving Clerk, Traffic Manager, Warehouseman

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy. See more occupations related to this task.
  • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes. See more occupations related to this task.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. See more occupations related to this task.
  • Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. See more occupations related to this task.
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter. See more occupations related to this task.
  • Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials. See more occupations related to this task.
  • Deliver or route materials to departments using handtruck, conveyor, or sorting bins. See more occupations related to this task.
  • Requisition and store shipping materials and supplies to maintain inventory of stock. See more occupations related to this task.
  • Determine shipping methods, routes, or rates for materials to be shipped. See more occupations related to this task.
  • Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list. See more occupations related to this task.
  • Compare shipping routes or methods to determine which have the least environmental impact. Green Task Statement See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bag tag printer — Barcode printers See more occupations related to this tool.
  • Bar code reader equipment — Handheld bar code scanners; High-speed/moving object scanning devices See more occupations related to this tool.
  • Box sealing tape dispensers — Reinforced tape dispensers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Electronic toploading balances — Package scales See more occupations related to this tool.
  • Forklifts See more occupations related to this tool.
  • Form or fill or seal machinery — Pillow packing machines; Taping machines See more occupations related to this tool.
  • Franking or postage machines — Postage meters See more occupations related to this tool.
  • Hand trucks or accessories — Hand trucks See more occupations related to this tool.
  • Notebook computers See more occupations related to this tool.
  • Packaging vacuum — Shrink wrap packaging vacuums See more occupations related to this tool.
  • Radio frequency identification devices — Fixed radio frequency identification device RFID readers; Handheld scanners; Radio frequency identification RFID devices See more occupations related to this tool.
  • Razor knives — Box cutters See more occupations related to this tool.
  • Staple guns — Pneumatic box staplers See more occupations related to this tool.

Technology used in this occupation:

  • Access software — Citrix software See more occupations related to this technology.
  • Compliance software — Kewill Compliance Partner See more occupations related to this technology.
  • Data base user interface and query software — MSR Visual Exporter; Oracle software See more occupations related to this technology.
  • Document management software — MSR Visual Exporter Document Library See more occupations related to this technology.
  • Enterprise application integration software — Electronic Data Interchange EDI systems; MSR Visual Exporter Enterprise Integrator See more occupations related to this technology.
  • Enterprise resource planning ERP software — Exact MAX; Infor ERP Visual; SAP software See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Inventory management software — Inventory tracking software See more occupations related to this technology.
  • Label making software — Barcode labeling software; Endicia Internet Postage; Laser Substrates PostalXport See more occupations related to this technology.
  • Materials requirements planning logistics and supply chain software — ADi SmartBOL; eLading Bill of Lading Software; Warehouse management system software; WindowBook Postal Package Partner (see all 22 examples) See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Optical character reader OCR or scanning software — Enterprise Systems RFID Data Management See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Procurement software — Aestiva Purchase Order See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.

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Skills

  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.

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Abilities

  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.

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Detailed Work Activities

  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Deliver items. See more occupations related to this activity.
  • Respond to customer problems or complaints. See more occupations related to this activity.
  • Calculate shipping costs. See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance. See more occupations related to this activity.
  • Package objects for shipping. See more occupations related to this activity.
  • Inspect shipments to ensure correct order fulfillment. See more occupations related to this activity.
  • Record shipping information. See more occupations related to this activity.
  • Coordinate shipping activities with external parties. See more occupations related to this activity.
  • Analyze shipping information to make routing decisions. See more occupations related to this activity.
  • Store items. See more occupations related to this activity.

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Work Context

  • Contact With Others — 79% responded “Constant contact with others.” See more occupations related to this work context.
  • Face-to-Face Discussions — 81% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 64% responded “Extremely important.” See more occupations related to this work context.
  • Work With Work Group or Team — 58% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 48% responded “Every day.” See more occupations related to this work context.
  • Telephone — 66% responded “Every day.” See more occupations related to this work context.
  • Electronic Mail — 69% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 42% responded “Some freedom.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 43% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 71% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 54% responded “Every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 38% responded “Very important results.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 49% responded “Some freedom.” See more occupations related to this work context.
  • Coordinate or Lead Others — 45% responded “Very important.” See more occupations related to this work context.
  • Deal With External Customers — 43% responded “Extremely important.” See more occupations related to this work context.
  • Physical Proximity — 37% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 33% responded “Very high responsibility.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 43% responded “Continually or almost continually.” See more occupations related to this work context.
  • Duration of Typical Work Week — 71% responded “40 hours.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 33% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Standing — 29% responded “About half the time.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 34% responded “High responsibility.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 35% responded “Every day.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 40% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 40% responded “Less than half the time.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
80   High school diploma or equivalent Help
10   Less than high school diploma
5   Post-secondary certificate Help

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Credentials

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Interests

Interest code: CRE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $14.39 hourly, $29,930 annual
State wages Local Salary Info
 
Employment (2012) 696,000 employees
Projected growth (2012-2022) Little or no change (-2% to 2%) Little or no change (-2% to 2%)
Projected job openings (2012-2022) 189,600
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Material Recording Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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