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Summary Report for:
11-9061.00 - Funeral Service Managers

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Sample of reported job titles: Arranging Funeral Director; Assistant Manager of Operations; Funeral Home Location Manager; Funeral Home Manager; Funeral Service Manager; Location Manager; Market Manager; Mortuary Operations Manager; Sales Manager, Prearranged Funerals; Scheduling Manager

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. See more occupations related to this task.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. See more occupations related to this task.
  • Schedule funerals, burials, or cremations. See more occupations related to this task.
  • Sell funeral services, products, or merchandise to clients. See more occupations related to this task.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. See more occupations related to this task.
  • Offer counsel and comfort to families and friends of the deceased. See more occupations related to this task.
  • Negotiate contracts for prearranged funeral services. See more occupations related to this task.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. See more occupations related to this task.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. See more occupations related to this task.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes. See more occupations related to this task.
  • Schedule work hours for funeral home or contract employees. See more occupations related to this task.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals. See more occupations related to this task.
  • Explain goals, policies, or procedures to staff members. See more occupations related to this task.
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories. See more occupations related to this task.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. See more occupations related to this task.
  • Set prices or credit terms for funeral products or services. See more occupations related to this task.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. See more occupations related to this task.
  • Identify skill development needs for funeral home staff. See more occupations related to this task.
  • Attend or make presentations at community events to promote funeral home services or build community relationships. See more occupations related to this task.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations. See more occupations related to this task.
  • Interview and hire new employees. See more occupations related to this task.
  • Conduct market research and analyze industry trends. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Absorbent pillows — Chemical pillows See more occupations related to this tool.
  • Air exhausters — Local exhaust ventilation LEV systems See more occupations related to this tool.
  • Art airbrushes — Airbrushing devices See more occupations related to this tool.
  • Articulating boom lift — Monument lifts See more occupations related to this tool.
  • Automobiles or cars — Passenger vehicles See more occupations related to this tool.
  • Autopsy head rests — Head blocks See more occupations related to this tool.
  • Autopsy knives or blades — Scalpels See more occupations related to this tool.
  • Autopsy specimen bags or containers — Viscera bags See more occupations related to this tool.
  • Autopsy tables or accessories — Body bridges; Embalming tables; Mortuary dressing tables; Mortuary operating tables See more occupations related to this tool.
  • Cadaver carriers — Cremation stands; Mortuary cots See more occupations related to this tool.
  • Cadaver lifter or transfer devices — Casket carriages; Casket lowering devices; Pallbearer casket carriages; Vault lowering devices (see all 7 examples) See more occupations related to this tool.
  • Centrifugal pumps — Centrifugal force pumps See more occupations related to this tool.
  • Chemical pumps — Embalming machines See more occupations related to this tool.
  • Container trailers — Dump trailers See more occupations related to this tool.
  • Conveyor roller — Mortuary roller systems See more occupations related to this tool.
  • Dating or numbering machines — Numbering machines See more occupations related to this tool.
  • Embalming injecting tubes — Arterial tubes See more occupations related to this tool.
  • Embalming injector needles — Needle injector guns See more occupations related to this tool.
  • Embalming sinks or accessories — Sink covers See more occupations related to this tool.
  • Embalming vein drainage tubes — Jugular drain tubes See more occupations related to this tool.
  • Hazardous material protective apparel — Personal protective equipment See more occupations related to this tool.
  • Latch — Mortuary bier pins See more occupations related to this tool.
  • Limousines — Hearses See more occupations related to this tool.
  • Medical suction cannulas or tubes or accessories — Cannula sets See more occupations related to this tool.
  • Medical syringe with needle — Hypodermic syringes See more occupations related to this tool.
  • Minivans or vans — Mortuary vans See more occupations related to this tool.
  • Mortuary aspirators — Electric mortuary aspirators; Hydro-electric aspirators See more occupations related to this tool.
  • Mortuary packs — Mouth formers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Protective gloves — Nitrile gloves; Protective latex gloves See more occupations related to this tool.
  • Respirators See more occupations related to this tool.
  • Surgical clamps or clips or forceps or accessories — Ligators See more occupations related to this tool.
  • Surgical trocars for general use or accessories — Trocars See more occupations related to this tool.
  • Suture needles — Curved suture needles See more occupations related to this tool.
  • Tampers — Compaction tampers See more occupations related to this tool.

Technology used in this occupation:

  • Accounting software — Financial reporting software See more occupations related to this technology.
  • Data base user interface and query software — FPA Software MACCS; HMIS Advantage; Twin Tiers Technologies CIMS; Twin Tiers Technologies MIMS (see all 6 examples) See more occupations related to this technology.
  • Electronic mail software — Email software See more occupations related to this technology.
  • Internet browser software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Presentation software — funeralOne Life Tributes See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Video creation and editing software — CodeJam MemoriesOnTV See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. See more occupations related to this knowledge.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. See more occupations related to this knowledge.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. See more occupations related to this knowledge.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. See more occupations related to this knowledge.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. See more occupations related to this knowledge.
  • Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. See more occupations related to this knowledge.

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Skills

  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Instructing — Teaching others how to do something. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Far Vision — The ability to see details at a distance. See more occupations related to this ability.
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). See more occupations related to this ability.

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Work Activities

  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.

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Detailed Work Activities

  • Advise customers on technical or procedural issues. See more occupations related to this activity.
  • Supervise employees. See more occupations related to this activity.
  • Schedule activities or facility use. See more occupations related to this activity.
  • Resolve customer complaints or problems. See more occupations related to this activity.
  • Develop operating strategies, plans, or procedures. See more occupations related to this activity.
  • Promote products, services, or programs. See more occupations related to this activity.
  • Monitor performance of organizational members or partners. See more occupations related to this activity.
  • Direct facility maintenance or repair activities. See more occupations related to this activity.
  • Interview employees, customers, or others to collect information. See more occupations related to this activity.
  • Monitor organizational compliance with regulations. See more occupations related to this activity.
  • Analyze data to inform operational decisions or activities. See more occupations related to this activity.
  • Maintain operational records. See more occupations related to this activity.
  • Develop organizational goals or objectives. See more occupations related to this activity.
  • Negotiate sales or lease agreements for products or services. See more occupations related to this activity.
  • Implement organizational process or policy changes. See more occupations related to this activity.
  • Communicate organizational policies and procedures. See more occupations related to this activity.
  • Prepare staff schedules or work assignments. See more occupations related to this activity.
  • Establish interpersonal business relationships to facilitate work activities. See more occupations related to this activity.
  • Prepare reports related to compliance matters. See more occupations related to this activity.
  • Hire personnel. See more occupations related to this activity.
  • Develop marketing plans or strategies. See more occupations related to this activity.
  • Analyze financial records to improve efficiency. See more occupations related to this activity.
  • Determine pricing or monetary policies. See more occupations related to this activity.
  • Analyze market research data. See more occupations related to this activity.

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Work Context

  • Telephone — 88% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 66% responded “Constant contact with others.” See more occupations related to this work context.
  • Electronic Mail — 87% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 61% responded “A lot of freedom.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 66% responded “A lot of freedom.” See more occupations related to this work context.
  • Coordinate or Lead Others — 76% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 73% responded “Extremely important.” See more occupations related to this work context.
  • Face-to-Face Discussions — 75% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 63% responded “Every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 48% responded “Very important results.” See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 44% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 73% responded “Extremely important.” See more occupations related to this work context.
  • Letters and Memos — 47% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 63% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 50% responded “Every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 49% responded “Very high responsibility.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 69% responded “Every day.” See more occupations related to this work context.
  • Duration of Typical Work Week — 56% responded “More than 40 hours.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 37% responded “High responsibility.” See more occupations related to this work context.
  • Outdoors, Exposed to Weather — 58% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 57% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 57% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Exposed to Disease or Infections — 33% responded “Every day.” See more occupations related to this work context.
  • Public Speaking — 28% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 43% responded “About half the time.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 46% responded “Fairly important.” See more occupations related to this work context.

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
57   Associate's degree
13   Professional degree Help
12   Bachelor's degree

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Credentials

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Interests

Interest code: ECS

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Wages & Employment Trends

Median wages (2014) $33.11 hourly, $68,870 annual
State wages Local Salary Info
 
Employment (2012) 9,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 3,200
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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