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Summary Report for:
15-1152.00 - Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

This title represents an occupation for which data collection is currently underway.

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Tasks  |  Tools & Technology  |  Education  |  Interests  |  Work Values  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Analyze network data to determine network usage, disk space availability, or server function.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure security settings or access permissions for groups or individuals.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Document network support activities.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Install and configure wireless networking equipment.
  • Install network software, including security or firewall software.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.

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Tools & Technology

Tools used in this occupation:

Circuit tester — Continuity testers; Test lights
Computer servers — Caching engines; Network address translation NAT appliances
Hard disk arrays — Redundant array of independent disks RAID systems
Network analyzers — Asynchronous transfer mode ATM analyzers; Port analyzer adapters; Synchronous optical network SONET analyzers; Throughput testers
Photocopiers — Copy machines

Technology used in this occupation:

Administration software — Cisco Systems CiscoWorks; ifconfig *; ipconfig *; SolarWinds software
Network monitoring software — Dartware InterMapper; Ethereal *; tcpdump *; WildPackets OmniPeek Network Analyzer
Network security or virtual private network VPN management software — Intrusion prevention system IPS software; Network and system vulnerability assessment software; NIKSUN NetDetector; Sonicwall SonicOS Enhanced
Operating system software — Apple Macintosh OS; Hewlett Packard HP-UX; Microsoft Hyper-V Server; Microsoft Windows
Transaction security and virus protection software — Encryption software; Packet filter software; Ping Identity software; Root kit detection software

* Software developed by a government agency and/or distributed as freeware or shareware.

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Education

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines:

Computer Science — Computer and Information Sciences, General; Computer and Information Systems Security; Computer Systems Analysis/Analyst; Computer Systems Networking and Telecommunications

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Interests

Interest code: REC

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Values

Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Wages & Employment Trends

National

Median wages (2012) $28.41 hourly, $59,090 annual
Employment (2012) 175,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 39,600
Top industries (2012)

State & National

          CareerOneStop

Source: Bureau of Labor Statistics 2012 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs
for Computer Network Support Specialists

          mySkills myFuture

State & National Job Banks

          CareerOneStop

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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