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Summary Report for:
43-4031.03 - License Clerks

Issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.

Sample of reported job titles: Clerk, Dealer Support Technician, License and Permit Specialist, License Clerk, Licensing Specialist, Motor Vehicle Field Representative (MVFR), Motor Vehicle License Clerk, Motor Vehicle Representative, Permit Specialist, Program Technician

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses. See more occupations related to this task.
  • Collect prescribed fees for licenses. See more occupations related to this task.
  • Verify the authenticity of documents, such as foreign identification or immigration documents. See more occupations related to this task.
  • Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms. See more occupations related to this task.
  • Update operational records or licensing information, using computer terminals. See more occupations related to this task.
  • Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations. See more occupations related to this task.
  • Maintain records of applications made or licensing fees collected. See more occupations related to this task.
  • Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents. See more occupations related to this task.
  • Code information on license applications for entry into computers. See more occupations related to this task.
  • Inform customers by mail or telephone of additional steps they need to take to obtain licenses. See more occupations related to this task.
  • Perform record checks on past or current licensees, as required by investigations. See more occupations related to this task.
  • Train other workers or coordinate their work, as necessary. See more occupations related to this task.
  • Prepare bank deposits and take deposits to banks. See more occupations related to this task.
  • Assemble photographs with printed license information to produce completed documents. See more occupations related to this task.
  • Operate specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards. See more occupations related to this task.
  • Instruct customers in the completion of driver's license application forms or other forms, such as voter registration cards or organ donor forms. See more occupations related to this task.
  • Conduct and score oral, visual, written, or performance tests to determine applicant qualifications and notify applicants of their scores. See more occupations related to this task.
  • Prepare lists of overdue accounts, license suspensions, or issuances. See more occupations related to this task.
  • Stock counters with adequate supplies of forms, film, licenses, or other required materials. See more occupations related to this task.
  • Respond to correspondence from insurance companies regarding the licensure of agents, brokers, or adjusters. See more occupations related to this task.
  • Mail driver's licenses to out-of-county or out-of-state applicants. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Automatic postal or mailing machine — Document mailing equipment See more occupations related to this tool.
  • Binocular vision test sets or accessories — Vision testing machines See more occupations related to this tool.
  • Cash or ticket boxes — Cash drawers See more occupations related to this tool.
  • Dictation machines — Dictating equipment See more occupations related to this tool.
  • Digital cameras — Digital still cameras See more occupations related to this tool.
  • Digital image printers — License photo printers See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Magnetic stripe readers and encoders — Credit card processing machines See more occupations related to this tool.
  • Paper shredding machines or accessories — Document shredders See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Copy machines See more occupations related to this tool.
  • Printer calculator — Printing calculators See more occupations related to this tool.
  • Scanners — Computer data input scanners See more occupations related to this tool.
  • Touch screen monitors — Computer touch screens See more occupations related to this tool.
  • Two way radios — Mobile radios See more occupations related to this tool.
  • Typewriters — Electric typewriters See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Microsoft Access See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.

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Detailed Work Activities

  • Verify accuracy of financial or transactional data. See more occupations related to this activity.
  • Collect deposits, payments or fees. See more occupations related to this activity.
  • Enter information into databases or software programs. See more occupations related to this activity.
  • Prepare cash for deposit or disbursement. See more occupations related to this activity.
  • Compile data or documentation. See more occupations related to this activity.
  • Search files, databases or reference materials to obtain needed information. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Examine documents to verify adherence to requirements. See more occupations related to this activity.
  • Type documents. See more occupations related to this activity.
  • Interview employees, customers, or others to collect information. See more occupations related to this activity.
  • Send information, materials or documentation. See more occupations related to this activity.
  • Maintain operational records. See more occupations related to this activity.
  • Assist individuals with paperwork. See more occupations related to this activity.
  • Stock supplies or merchandise. See more occupations related to this activity.
  • Code data or other information. See more occupations related to this activity.
  • Administer personnel recruitment or hiring activities. See more occupations related to this activity.
  • Train personnel. See more occupations related to this activity.
  • Prepare business correspondence. See more occupations related to this activity.

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Work Context

  • Contact With Others — 88% responded “Constant contact with others.” See more occupations related to this work context.
  • Face-to-Face Discussions — 85% responded “Every day.” See more occupations related to this work context.
  • Telephone — 82% responded “Every day.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 65% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 56% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 55% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 55% responded “Every day.” See more occupations related to this work context.
  • Electronic Mail — 75% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 56% responded “Continually or almost continually.” See more occupations related to this work context.
  • Letters and Memos — 53% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 49% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 37% responded “Some freedom.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 38% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 37% responded “A lot of freedom.” See more occupations related to this work context.
  • Frequency of Decision Making — 53% responded “Every day.” See more occupations related to this work context.
  • Physical Proximity — 35% responded “Very close (near touching).” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 35% responded “Important results.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 62% responded “Every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 41% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 29% responded “Very important.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 35% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.” See more occupations related to this work context.
  • Degree of Automation — 32% responded “Highly automated.” See more occupations related to this work context.
  • Exposed to Contaminants — 44% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
55   High school diploma or equivalent Help
15   Some college, no degree
12   Bachelor's degree

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Interests

Interest code: CE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages data collected from Court, Municipal, and License Clerks.
Employment data collected from Court, Municipal, and License Clerks.
Industry data collected from Court, Municipal, and License Clerks.

Median wages (2014) $17.05 hourly, $35,460 annual
State wages Local Salary Info
 
Employment (2012) 130,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 33,800
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Information Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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