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Summary Report for:
43-5011.00 - Cargo and Freight Agents

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

Sample of reported job titles: Cargo Agent, Documentation Clerk, Drop Shipment Clerk, Freight Broker, Intermodal Dispatcher, International Coordinator, Load Planner, Logistics Coordinator, Logistics Service Representative, Operations Manager

Also see: Freight Forwarders

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Advise clients on transportation and payment methods. See more occupations related to this task.
  • Track delivery progress of shipments. See more occupations related to this task.
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery. See more occupations related to this task.
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. See more occupations related to this task.
  • Estimate freight or postal rates and record shipment costs and weights. See more occupations related to this task.
  • Keep records of all goods shipped, received, and stored. See more occupations related to this task.
  • Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods. See more occupations related to this task.
  • Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group. See more occupations related to this task.
  • Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations. See more occupations related to this task.
  • Negotiate and arrange transport of goods with shipping or freight companies. See more occupations related to this task.
  • Install straps, braces, and padding to loads to prevent shifting or damage during shipment. See more occupations related to this task.
  • Arrange insurance coverage for goods. See more occupations related to this task.
  • Direct or participate in cargo loading to ensure completeness of load and even distribution of weight. See more occupations related to this task.
  • Coordinate and supervise activities of workers engaged in packing and shipping merchandise. See more occupations related to this task.
  • Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment. See more occupations related to this task.
  • Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely. See more occupations related to this task.
  • Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools. See more occupations related to this task.
  • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs. See more occupations related to this task.
  • Retrieve stored items and trace lost shipments as necessary. See more occupations related to this task.
  • Attach address labels, identification codes, and shipping instructions to containers. See more occupations related to this task.
  • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Air conditioners — Mobile air-conditioning units See more occupations related to this tool.
  • Aircraft pushback or tow tractors — Tow tractors See more occupations related to this tool.
  • Cargo trucks — Straight trucks See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Forklifts See more occupations related to this tool.
  • Ground power units for aircraft — Electrical power unit See more occupations related to this tool.
  • Hammers See more occupations related to this tool.
  • Hand trucks or accessories — Hand trucks See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers See more occupations related to this tool.
  • Metal cutters — Steel cutters See more occupations related to this tool.
  • Pry bars — Crow bars See more occupations related to this tool.
  • Radio frequency scanners — Radio frequency identification RFID scanners See more occupations related to this tool.
  • Staple guns See more occupations related to this tool.
  • Two way radios See more occupations related to this tool.
  • Wheel chocks See more occupations related to this tool.
  • Wrapping machinery — Strapping machines See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Database software See more occupations related to this technology.
  • Electronic mail software — Email software See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Inventory management software — Posting software See more occupations related to this technology.
  • Mobile location based services software — Transportation management software; Web-based dispatch software See more occupations related to this technology.
  • Procurement software — Brokerage software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — WordPerfect See more occupations related to this technology.

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Knowledge

  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. See more occupations related to this knowledge.

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Skills

  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.

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Detailed Work Activities

  • Enter information into databases or software programs. See more occupations related to this activity.
  • Track goods or materials. See more occupations related to this activity.
  • Coordinate operational activities. See more occupations related to this activity.
  • Manage clerical or administrative activities. See more occupations related to this activity.
  • Operate vehicles or material-moving equipment. See more occupations related to this activity.
  • Negotiate financial arrangements. See more occupations related to this activity.
  • Package objects for shipping. See more occupations related to this activity.
  • Provide notifications to customers or patrons. See more occupations related to this activity.
  • Calculate shipping costs. See more occupations related to this activity.
  • Attach identification information to products, items or containers. See more occupations related to this activity.
  • Maintain operational records. See more occupations related to this activity.
  • Load materials or equipment. See more occupations related to this activity.
  • Unload materials or equipment. See more occupations related to this activity.
  • Arrange insurance coverage. See more occupations related to this activity.
  • Verify shipping documentation. See more occupations related to this activity.
  • Supervise clerical or administrative personnel. See more occupations related to this activity.
  • Inspect shipments to ensure correct order fulfillment. See more occupations related to this activity.
  • Inspect items for damage or defects. See more occupations related to this activity.
  • Record shipping information. See more occupations related to this activity.
  • Coordinate shipping activities with external parties. See more occupations related to this activity.
  • Analyze shipping information to make routing decisions. See more occupations related to this activity.
  • Recommend packing or shipping methods. See more occupations related to this activity.

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Work Context

  • Electronic Mail — 100% responded “Every day.” See more occupations related to this work context.
  • Telephone — 100% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 85% responded “Constant contact with others.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 71% responded “A lot of freedom.” See more occupations related to this work context.
  • Face-to-Face Discussions — 69% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 66% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 66% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 82% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 57% responded “A lot of freedom.” See more occupations related to this work context.
  • Time Pressure — 64% responded “Every day.” See more occupations related to this work context.
  • Deal With External Customers — 74% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 44% responded “Very important.” See more occupations related to this work context.
  • Work With Work Group or Team — 60% responded “Extremely important.” See more occupations related to this work context.
  • Coordinate or Lead Others — 47% responded “Very important.” See more occupations related to this work context.
  • Duration of Typical Work Week — 56% responded “More than 40 hours.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 49% responded “Important results.” See more occupations related to this work context.
  • Frequency of Decision Making — 42% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 48% responded “Slightly close (e.g., shared office).” See more occupations related to this work context.
  • Level of Competition — 58% responded “Highly competitive.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 50% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 33% responded “Once a year or more but not every month.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 41% responded “More than half the time.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 50% responded “Moderate responsibility.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 31% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
93   High school diploma or equivalent Help
6   Associate's degree
2   Some college, no degree

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Credentials

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Interests

Interest code: CER

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $19.89 hourly, $41,380 annual
State wages Local Salary Info
 
Employment (2012) 80,000 employees
Projected growth (2012-2022) Faster than average (15% to 21%) Faster than average (15% to 21%)
Projected job openings (2012-2022) 33,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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