Summary Report for:
15-1142.00 - Network and Computer Systems Administrators
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Sample of reported job titles: Information Technology Director (IT Director), Information Technology Manager (IT Manager), Information Technology Specialist (IT Specialist), Local Area Network Administrator (LAN Administrator), Network Administrator, Network Engineer, Network Manager, Network Specialist, Systems Administrator, Systems Engineer
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform data backups and disaster recovery operations.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Configure, monitor, and maintain email applications or virus protection software.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Load computer tapes and disks, and install software and printer paper or forms.
- Design, configure, and test computer hardware, networking software and operating system software.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Confer with network users about how to solve existing system problems.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Analyze equipment performance records to determine the need for repair or replacement.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Maintain an inventory of parts for emergency repairs.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Train people in computer system use.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Maintain logs related to network functions, as well as maintenance and repair records.
Tools & Technology
Tools used in this occupation:
- Cable accessories — Cable verifiers
- Computer tool kits
- Desktop computers
- Digital testers — Bit error rate testers BERT
- Hard disk arrays — Redundant array of independent disks RAID systems
- Interferometers — Optical spectrum analyzers
- Mainframe computers
- Network analyzers — Asynchronous transfer mode ATM analyzers; Communications analyzers; Synchronous optical network SONET analyzers; T-Birds
- Network switches
- Notebook computers
- Power meters — Powerline monitors
- Protocol analyzers
- Punches or nail sets or drifts — Punchdown tools
- Reflectometers — Optical time domain reflectometers OTDR
- Server load balancer — Load balancers
- Tape arrays — Tape libraries
- Wire lug crimping tool — Wire crimpers
Technology used in this occupation:
- Access software — Access management software; Citrix software; Remote desktop control software; Tivoli (see all 5 examples)
- Administration software — Cisco Systems CiscoWorks software; Hewlett-Packard HP Network Node Manager; Network management software; SolarWinds software (see all 10 examples)
- Analytical or scientific software — Root cause analysis software; SAS software
- Application server software — Citrix XenApp; Oracle WebLogic Server; Red Hat WildFly
- Authentication server software — Password management software
- Backup or archival software — Symantec Ghost Solution Suite; System and data disaster recovery software; Veritas NetBackup
- Communications server software — IBM Domino
- Compiler and decompiler software — Command interpreters
- Computer aided design CAD software — Computer aided design and drafting CADD software; Dassault Systemes CATIA software
- Computer based training software
- Configuration management software — Automated installation software; Microsoft Windows Sysprep; Puppet; VMWare software (see all 6 examples)
- Contact center software — Avaya software
- Data base management system software — Apache Hadoop; MongoDB; Oracle PL/SQL; Sybase software (see all 10 examples)
- Data base reporting software — Microsoft SQL Server Reporting Services; SAP Crystal Reports
- Data base user interface and query software — Microsoft Access; Oracle JDBC; Structured query language SQL; Transact-SQL (see all 8 examples)
- Desktop communications software — Secure shell SSH software
- Development environment software — C; Integrated development environment IDE software; Microsoft .NET Framework; Microsoft Visual Basic Scripting Edition VBScript (see all 9 examples)
- Document management software — Adobe Systems Adobe Acrobat
- Electronic mail software — IBM Notes; Microsoft Exchange Server; Microsoft Outlook
- Enterprise application integration software — Extensible markup language XML; IBM InfoSphere DataStage; IBM WebSphere; Systems integration software (see all 5 examples)
- Enterprise resource planning ERP software — Microsoft Dynamics GP; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft software; SAP Business Objects software (see all 8 examples)
- Enterprise system management software — IBM Power Systems software; Splunk
- Financial analysis software — Oracle E-Business Suite Financials
- Gateway software — Microsoft Windows Terminal Services Access Manager
- Graphical user interface development software — Tk software
- Graphics or photo imaging software — Microsoft Visio
- Helpdesk or call center software — Help desk software
- Human resources software — Human resource management software HRMS
- Internet directory services software — Active directory software; Berkeley Internet Domain Name BIND software; Domain name system DNS software; Network addressable storage NAS software
- Internet protocol IP multimedia subsystem software — Open source routing protocols OSPF
- Metadata management software — CA Erwin Data Modeler
- Network monitoring software — Dartware InterMapper; Quest Foglight; Remote monitoring software; Wireshark (see all 25 examples)
- Network operating system enhancement software — Management information base MIB software; Network, server and operating system optimization software; Operating system process control software
- Network security and virtual private network VPN equipment software — Firewall software
- Network security or virtual private network VPN management software — Intrusion prevention system IPS software; Network and system vulnerability assessment software; OpenService Open NerveCenter; Security incident management software (see all 6 examples)
- Object or component oriented development software — Advanced business application programming ABAP; C++; Microsoft ActiveX; Python (see all 7 examples)
- Object oriented data base management software — PostgreSQL software
- Office suite software — Microsoft Office software
- Operating system software — Kornshell; Linux; Oracle Solaris; UNIX (see all 8 examples)
- Optical network management software
- Pattern design software — Diagramming software
- Platform interconnectivity software — Virtual network computing VNC software
- Portal server software — Apache HTTP Server
- Presentation software — Microsoft PowerPoint
- Program testing software — Computer system diagnostics software; Hewlett Packard LoadRunner
- Project management software — Microsoft Project; Microsoft SharePoint software; Oracle Primavera Enterprise Project Portfolio Management software
- Requirements analysis and system architecture software — Requirements management software
- Spreadsheet software — Microsoft Excel
- Storage networking software — Storage area network SAN software
- Transaction security and virus protection software — Honeypot; McAfee software; Root kit detection software; Symantec security software (see all 7 examples)
- Transaction server software — Customer information control system CCIS
- Web page creation and editing software — Adobe Systems Adobe Dreamweaver
- Web platform development software — AJAX; Hypertext markup language HTML; Node.js; Ruby on Rails (see all 12 examples)
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming — Writing computer programs for various purposes.
- Speaking — Talking to others to convey information effectively.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Time Management — Managing one's own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination — Adjusting actions in relation to others' actions.
- Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection — Determining the kind of tools and equipment needed to do a job.
- Operation and Control — Controlling operations of equipment or systems.
- Operations Analysis — Analyzing needs and product requirements to create a design.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Far Vision — The ability to see details at a distance.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
- Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Detailed Work Activities
- Maintain computer networks to enhance performance and user access.
- Document operational activities.
- Implement security measures for computer or information systems.
- Analyze data to identify or resolve operational problems.
- Create electronic data backup to prevent loss of information.
- Collaborate with others to resolve information technology issues.
- Test software performance.
- Collect data about customer needs.
- Develop computer or information security policies or procedures.
- Update knowledge about emerging industry or technology trends.
- Install computer hardware.
- Resolve computer network problems.
- Resolve computer software problems.
- Troubleshoot issues with computer applications or systems.
- Analyze project data to determine specifications or requirements.
- Recommend changes to improve computer or information systems.
- Conduct research to gain information about products or processes.
- Document network-related activities or tasks.
- Monitor the performance of computer networks.
- Maintain the inventory of equipment.
- Provide technical support for computer network issues.
- Design integrated computer systems.
- Train others in computer interface or software use.
- Test computer hardware performance.
- Identify information technology project resource requirements.
- Coordinate resource procurement activities.
- Electronic Mail — 100% responded “Every day.”
- Telephone — 85% responded “Every day.”
- Contact With Others — 82% responded “Constant contact with others.”
- Face-to-Face Discussions — 77% responded “Every day.”
- Importance of Being Exact or Accurate — 58% responded “Extremely important.”
- Structured versus Unstructured Work — 46% responded “A lot of freedom.”
- Indoors, Environmentally Controlled — 68% responded “Every day.”
- Work With Work Group or Team — 46% responded “Extremely important.”
- Spend Time Sitting — 48% responded “More than half the time.”
- Freedom to Make Decisions — 42% responded “Some freedom.”
- Importance of Repeating Same Tasks — 42% responded “Extremely important.”
- Duration of Typical Work Week — 59% responded “More than 40 hours.”
- Coordinate or Lead Others — 44% responded “Very important.”
- Impact of Decisions on Co-workers or Company Results — 29% responded “Minor results.”
- Letters and Memos — 37% responded “Once a week or more but not every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 43% responded “Once a year or more but not every month.”
- Consequence of Error — 38% responded “Extremely serious.”
- Frequency of Decision Making — 40% responded “Once a year or more but not every month.”
- Time Pressure — 59% responded “Once a month or more but not every week.”
- Physical Proximity — 53% responded “Slightly close (e.g., shared office).”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 31% responded “Continually or almost continually.”
- Spend Time Making Repetitive Motions — 40% responded “About half the time.”
- Level of Competition — 30% responded “Moderately competitive.”
|Title||Job Zone Four: Considerable Preparation Needed|
|Education||Most of these occupations require a four-year bachelor's degree, but some do not.|
|Related Experience||A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.|
|Job Training||Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.|
|Job Zone Examples||Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, art directors, and cost estimators.|
|SVP Range||(7.0 to < 8.0)|
Percentage of Respondents
|Education Level Required|
|Not available||Bachelor's degree|
|Not available||Associate's degree|
|Not available||Post-secondary certificate|
Interest code: IRC
- Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Wages & Employment Trends
|Median wages (2014)||$36.44 hourly, $75,790 annual|
|Employment (2014)||383,000 employees|
|Projected growth (2014-2024)||Average (5% to 8%)|
|Projected job openings (2014-2024)||79,400|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2014 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Network and computer systems administrators . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.
- Computing Technology Industry Association (CompTIA) , 1815 S. Meyers Rd., Suite 300, Oakbrook Terrace, IL 60181-5228. Phone: (630) 678-8300. Fax: (630) 268-1384.
- National Workforce Center for Emerging Technologies (NWCET) , Bellevue Community College, 3000 Landerholm Circle SE, N258, Bellevue, WA 98007-6484. Phone: (425) 564-4229. Fax: (425) 564-6193.