Summary Report for:
39-1012.00 - Slot Supervisors
Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.
Sample of reported job titles: Casino Manager, Casino Shift Manager (CSM), Key Person, Slot Attendant, Slot Floor Attendant, Slot Floor Supervisor, Slot Floorperson, Slot Key Person, Slot Supervisor, Slot Technician
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Respond to and resolve patrons' complaints.
- Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
- Reset slot machines after payoffs.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Answer patrons' questions about gaming machine functions and payouts.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
Tools & Technology
Tools used in this occupation:
- Automatic teller machines ATMs — Payment kiosks
- Cash registers — Electronic cash registers
- Circuit tester — Board testers
- Desktop calculator — 10-key calculators
- Laser fax machine — Laser facsimile machines
- Laser printers — Ticket printers
- Multimeters — Digital multimeters
- Notebook computers — Laptop computers
- Oscilloscopes — Digital oscilloscopes
- Personal computers
- Photocopiers — Copy machines
- Poker or slot machines — Slot machines
- Screwdrivers — Phillips screwdrivers
- Special purpose telephones — Multi-line telephone systems
- Two way radios — Mobile radios
Technology used in this occupation:
- Data base user interface and query software — Microsoft Access
- Electronic mail software — Microsoft Outlook
- Office suite software — Microsoft Office software
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Speaking — Talking to others to convey information effectively.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Service Orientation — Actively looking for ways to help people.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Detailed Work Activities
- Conduct gaming transactions.
- Enforce rules or regulations.
- Monitor operational quality or safety.
- Operate gaming equipment.
- Resolve customer complaints or problems.
- Monitor patron activities to identify problems or potential problems.
- Supervise service workers.
- Communicate with management or other staff to resolve problems.
- Perform basic equipment maintenance.
- Prepare operational reports or records.
- Respond to customer inquiries.
- Indoors, Environmentally Controlled — 96% responded “Every day.”
- Work With Work Group or Team — 88% responded “Extremely important.”
- Contact With Others — 83% responded “Constant contact with others.”
- Frequency of Decision Making — 75% responded “Every day.”
- Physical Proximity — 79% responded “Very close (near touching).”
- Face-to-Face Discussions — 84% responded “Every day.”
- Importance of Being Exact or Accurate — 62% responded “Extremely important.”
- Deal With Unpleasant or Angry People — 53% responded “Every day.”
- Spend Time Standing — 81% responded “Continually or almost continually.”
- Spend Time Walking and Running — 69% responded “Continually or almost continually.”
- Frequency of Conflict Situations — 49% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 71% responded “Every day.”
- Impact of Decisions on Co-workers or Company Results — 43% responded “Very important results.”
- Level of Competition — 46% responded “Highly competitive.”
- Deal With External Customers — 60% responded “Extremely important.”
- Importance of Repeating Same Tasks — 41% responded “Extremely important.”
- Coordinate or Lead Others — 37% responded “Extremely important.”
- Structured versus Unstructured Work — 55% responded “Some freedom.”
- Cramped Work Space, Awkward Positions — 50% responded “Every day.”
- Exposed to Contaminants — 51% responded “Every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “More than half the time.”
- Duration of Typical Work Week — 67% responded “40 hours.”
- Time Pressure — 43% responded “Every day.”
- Consequence of Error — 35% responded “Extremely serious.”
- Spend Time Bending or Twisting the Body — 40% responded “Continually or almost continually.”
- Freedom to Make Decisions — 55% responded “Some freedom.”
- Letters and Memos — 41% responded “Every day.”
- Spend Time Making Repetitive Motions — 36% responded “Less than half the time.”
- Responsibility for Outcomes and Results — 33% responded “Moderate responsibility.”
- Responsible for Others' Health and Safety — 35% responded “Moderate responsibility.”
- Telephone — 38% responded “Never.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|75||High school diploma or equivalent|
|10||Less than high school diploma|
|10||Some college, no degree|
Interest code: CRE
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity — Job requires being honest and ethical.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Persistence — Job requires persistence in the face of obstacles.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2015)||$17.16 hourly, $35,680 annual|
|Employment (2014)||7,000 employees|
|Projected growth (2014-2024)||Decline (-2% or lower)|
|Projected job openings (2014-2024)||2,400|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2015 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Gaming services workers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.