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Summary Report for:
41-9041.00 - Telemarketers

Solicit donations or orders for goods or services over the telephone.

Sample of reported job titles: Telemarketer, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative, Telesales Specialist

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. See more occupations related to this task.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes. See more occupations related to this task.
  • Explain products or services and prices, and answer questions from customers. See more occupations related to this task.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers. See more occupations related to this task.
  • Record names, addresses, purchases, and reactions of prospects contacted. See more occupations related to this task.
  • Adjust sales scripts to better target the needs and interests of specific individuals. See more occupations related to this task.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. See more occupations related to this task.
  • Answer telephone calls from potential customers who have been solicited through advertisements. See more occupations related to this task.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. See more occupations related to this task.
  • Maintain records of contacts, accounts, and orders. See more occupations related to this task.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. See more occupations related to this task.
  • Conduct client or market surveys to obtain information about potential customers. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Autodialers — Autodialing equipment; Predictive dialers See more occupations related to this tool.
  • Conversation recording units — Call recording systems See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Phone headsets — Telephone headsets; Wireless telephone headsets See more occupations related to this tool.
  • Special purpose telephones — Multiline telephone systems See more occupations related to this tool.

Technology used in this occupation:

  • Access software — Remote access call center software See more occupations related to this technology.
  • Customer relationship management CRM software — Database Systems Corp Telemation See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook See more occupations related to this technology.
  • Helpdesk or call center software — Acarda Sales Technologies Acarda Outbound; Automatic call distribution software; Softphone software See more occupations related to this technology.
  • Interactive voice response software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. See more occupations related to this knowledge.

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Skills

  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.

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Detailed Work Activities

  • Identify potential customers. See more occupations related to this activity.
  • Monitor market conditions or trends. See more occupations related to this activity.
  • Develop content for sales presentations or other materials. See more occupations related to this activity.
  • Explain technical product or service information to customers. See more occupations related to this activity.
  • Answer customer questions about goods or services. See more occupations related to this activity.
  • Contact current or potential customers to promote products or services. See more occupations related to this activity.
  • Deliver promotional presentations to current or prospective customers. See more occupations related to this activity.
  • Maintain records of customer accounts. See more occupations related to this activity.
  • Schedule appointments with prospective customers. See more occupations related to this activity.

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Work Context

  • Contact With Others — 99% responded “Constant contact with others.” See more occupations related to this work context.
  • Telephone — 100% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 96% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 81% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 70% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 77% responded “Every day.” See more occupations related to this work context.
  • Physical Proximity — 92% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 43% responded “Important.” See more occupations related to this work context.
  • Deal With External Customers — 35% responded “Very important.” See more occupations related to this work context.
  • Work With Work Group or Team — 38% responded “Extremely important.” See more occupations related to this work context.
  • Level of Competition — 34% responded “Moderately competitive.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 12% responded “Very important.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 57% responded “Continually or almost continually.” See more occupations related to this work context.
  • Freedom to Make Decisions — 53% responded “Some freedom.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 67% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 40% responded “Limited freedom.” See more occupations related to this work context.
  • Frequency of Decision Making — 50% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 40% responded “Moderate results.” See more occupations related to this work context.
  • Time Pressure — 31% responded “Every day.” See more occupations related to this work context.
  • Degree of Automation — 45% responded “Highly automated.” See more occupations related to this work context.
  • Letters and Memos — 30% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
59   High school diploma or equivalent Help
30   Less than high school diploma
11   Some college, no degree

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Credentials

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Interests

Interest code: EC

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $10.93 hourly, $22,740 annual
State wages Local Salary Info
 
Employment (2012) 250,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 70,900
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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