Summary Report for:
43-3021.01 - Statement Clerks
Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.
Sample of reported job titles: Account Services Representative, Bookkeeping Assistant, Data Processor, Item Processing Clerk, Operations Clerk, Reconciling Clerk, Statement Clerk, Statement Distribution Clerk, Statement Processor, Statement Services Representative
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Post stop-payment notices to prevent payment of protested checks.
- Verify signatures and required information on checks.
- Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.
- Route statements for mailing or over-the-counter delivery to customers.
- Monitor equipment to ensure proper operation.
- Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
- Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
- Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
- Take orders for imprinted checks.
- Encode and cancel checks, using bank machines.
- Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
- Maintain files of canceled checks and customers' signatures.
Tools & Technology
Tools used in this occupation:
- Check endorsing machines — Check and document signers; Check cancelling machines
- Desktop computers
- Digital cameras
- Digital image printers — Magnetic ink character recognition MICR printers
- Filing cabinets or accesories — Check filing cabinets
- Franking or postage machines — Digital postal meters; Mechanical postal meters
- Letter folders — Paper folders
- Mail opening machines — Envelope opening machines
- Mail sealing machines — Envelope sealing machines; Envelope stuffers
- Microfilm cameras
- Optical character recognition systems — Magnetic ink character recognition MICR encoding machines; Magnetic ink character recognition MICR readers
- Paper sorting machines — Paper collaters
- Postal scales — Shipping scales
- Scientific calculator — Proof machines
- Sorters — Check sorting machines
Technology used in this occupation:
- Access software — Image Deposit Exchange Check Station; Remote deposit capture software
- Customer relationship management CRM software — HelpIT Systems addressIT
- Data base user interface and query software — Microsoft Access
- Document management software — Check processing software; VECTORsgi Check Management Solution
- Electronic mail software — Microsoft Outlook
- Financial analysis software — Accuity EPICWare; IPS of Boston DoubleCheck; Positive pay software
- Graphics or photo imaging software — Fiserv PEP+ reACH; Image replacement document IRD printing software; Mitek Systems ImageNet Payments; VECTORsgi Image Exchange Solution (see all 6 examples)
- Industrial control software — Check sorting control software
- Optical character reader OCR or scanning software — Optical character recognition OCR software
- Project management software — Microsoft Project
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking — Talking to others to convey information effectively.
- Service Orientation — Actively looking for ways to help people.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Detailed Work Activities
- Verify accuracy of financial or transactional data.
- Execute sales or other financial transactions.
- Order materials, supplies, or equipment.
- Monitor equipment operation to ensure proper functioning.
- Maintain financial or account records.
- Reconcile records of sales or other financial transactions.
- Operate office equipment.
- Report maintenance or equipment problems to appropriate personnel.
- Route mail to correct destinations.
- Weigh parcels to determine shipping costs.
- Provide information to coworkers.
- Maintain office equipment in proper operating condition.
- Contact With Others — 95% responded “Constant contact with others.”
- Time Pressure — 77% responded “Every day.”
- Importance of Being Exact or Accurate — 85% responded “Extremely important.”
- Face-to-Face Discussions — 65% responded “Every day.”
- Structured versus Unstructured Work
- Telephone — 73% responded “Every day.”
- Work With Work Group or Team — 61% responded “Extremely important.”
- Importance of Repeating Same Tasks — 14% responded “Important.”
- Electronic Mail — 52% responded “Every day.”
- Freedom to Make Decisions — 67% responded “Some freedom.”
- Physical Proximity — 44% responded “Slightly close (e.g., shared office).”
- Letters and Memos — 11% responded “Once a year or more but not every month.”
- Spend Time Sitting — 52% responded “Continually or almost continually.”
- Spend Time Making Repetitive Motions — 37% responded “Continually or almost continually.”
- Deal With External Customers — 27% responded “Extremely important.”
- Frequency of Decision Making — 34% responded “Once a year or more but not every month.”
- Impact of Decisions on Co-workers or Company Results — 36% responded “Minor results.”
- Deal With Unpleasant or Angry People — 34% responded “Once a year or more but not every month.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 48% responded “Continually or almost continually.”
- Indoors, Environmentally Controlled — 53% responded “Every day.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|52||High school diploma or equivalent|
|35||Some college, no degree|
Interest code: CES
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Integrity — Job requires being honest and ethical.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Persistence — Job requires persistence in the face of obstacles.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
Median wages data collected from Billing and Posting Clerks.
Employment data collected from Billing and Posting Clerks.
Industry data collected from Billing and Posting Clerks.
|Median wages (2014)||$16.54 hourly, $34,410 annual|
|Employment (2012)||514,000 employees|
|Projected growth (2012-2022)||Faster than average (15% to 21%)|
|Projected job openings (2012-2022)||187,800|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Financial Clerks . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.