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Summary Report for:
43-4151.00 - Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Sample of reported job titles: Administrative Assistant, Customer Service Representative, Hub Associate, Materials Scheduler, Materials Specialist, Order Analyst, Order Clerk, Order Entry Administrator, Order Entry Representative, Warehouse Clerk

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. See more occupations related to this task.
  • Prepare invoices, shipping documents, and contracts. See more occupations related to this task.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. See more occupations related to this task.
  • Receive and respond to customer complaints. See more occupations related to this task.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary. See more occupations related to this task.
  • Direct specified departments or units to prepare and ship orders to designated locations. See more occupations related to this task.
  • Check inventory records to determine availability of requested merchandise. See more occupations related to this task.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. See more occupations related to this task.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. See more occupations related to this task.
  • File copies of orders received, or post orders on records. See more occupations related to this task.
  • Compute total charges for merchandise or services and shipping charges. See more occupations related to this task.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. See more occupations related to this task.
  • Recommend merchandise or services that will meet customers' needs. See more occupations related to this task.
  • Adjust inventory records to reflect product movement. See more occupations related to this task.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. See more occupations related to this task.
  • Inspect outgoing work for compliance with customers' specifications. See more occupations related to this task.
  • Notify departments when supplies of specific items are low, or when orders would deplete available supplies. See more occupations related to this task.
  • Recommend type of packing or labeling needed on order. See more occupations related to this task.
  • Calculate and compile order-related statistics, and prepare reports for management. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Belt conveyors — Conveyer belts See more occupations related to this tool.
  • Cash registers — Electronic cash registers See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Package stops — Belt diverters See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Copy machines See more occupations related to this tool.
  • Point of sale payment terminal — Credit card authorization software See more occupations related to this tool.
  • Printer calculator — Printing calculators See more occupations related to this tool.
  • Special purpose telephones — Multiline telephone systems See more occupations related to this tool.

Technology used in this occupation:

  • Accounting software — Intuit QuickBooks software See more occupations related to this technology.
  • Compliance software — Automated manifest system software See more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Microsoft Access See more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Enterprise resource planning ERP software — IBM Sterling Configure, Price, Quote; Oracle JD Edwards EnterpriseOne; SAP software See more occupations related to this technology.
  • Enterprise system management software — Microsoft System Center See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Office suite software — Corel WordPerfect Office See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Mathematics — Using mathematics to solve problems. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. See more occupations related to this ability.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly. See more occupations related to this ability.
  • Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns. See more occupations related to this ability.

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Work Activities

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.

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Detailed Work Activities

  • Verify accuracy of financial or transactional data. See more occupations related to this activity.
  • Collect deposits, payments or fees. See more occupations related to this activity.
  • Calculate financial data. See more occupations related to this activity.
  • Discuss goods or services information with customers or patrons. See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance. See more occupations related to this activity.
  • Manage clerical or administrative activities. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Compile data or documentation. See more occupations related to this activity.
  • Promote products, services, or programs. See more occupations related to this activity.
  • Provide notifications to customers or patrons. See more occupations related to this activity.
  • Send information, materials or documentation. See more occupations related to this activity.
  • Confer with coworkers to coordinate work activities. See more occupations related to this activity.
  • Respond to customer problems or complaints. See more occupations related to this activity.
  • Calculate shipping costs. See more occupations related to this activity.
  • File documents or records. See more occupations related to this activity.
  • Inspect shipments to ensure correct order fulfillment. See more occupations related to this activity.
  • Provide information to coworkers. See more occupations related to this activity.
  • Maintain inventory records. See more occupations related to this activity.
  • Obtain personal or financial information about customers or applicants. See more occupations related to this activity.
  • Inspect items for damage or defects. See more occupations related to this activity.
  • Monitor inventories of products or materials. See more occupations related to this activity.
  • Recommend packing or shipping methods. See more occupations related to this activity.

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Work Context

  • Indoors, Environmentally Controlled — 93% responded “Every day.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 65% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 55% responded “Extremely important.” See more occupations related to this work context.
  • Contact With Others — 63% responded “Constant contact with others.” See more occupations related to this work context.
  • Deal With External Customers — 46% responded “Extremely important.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 48% responded “Every day.” See more occupations related to this work context.
  • Telephone See more occupations related to this work context.
  • Freedom to Make Decisions — 25% responded “Some freedom.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 35% responded “Some freedom.” See more occupations related to this work context.
  • Face-to-Face Discussions — 41% responded “Every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 29% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Electronic Mail — 49% responded “Every day.” See more occupations related to this work context.
  • Physical Proximity — 57% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Spend Time Sitting — 37% responded “Continually or almost continually.” See more occupations related to this work context.
  • Duration of Typical Work Week — 64% responded “40 hours.” See more occupations related to this work context.
  • Exposed to Contaminants — 44% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 40% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 33% responded “Every day.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 54% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 37% responded “Very important.” See more occupations related to this work context.
  • Coordinate or Lead Others — 29% responded “Not important at all.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
90   High school diploma or equivalent Help
9   Some college, no degree

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Credentials

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Interests

Interest code: CES

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $14.99 hourly, $31,180 annual
State wages Local Salary Info
 
Employment (2012) 213,000 employees
Projected growth (2012-2022) Decline (-3% or lower) Decline (-3% or lower)
Projected job openings (2012-2022) 56,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Information Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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