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Summary Report for:
43-5011.01 - Freight Forwarders

Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.

Sample of reported job titles: Account Manager, Air Export Agent, Air Export Coordinator, Export Coordinator, GSA Coordinator, Ocean Export Coordinator, Ocean Forwarder, Relocation Coordinator, Route Specialist, Special Services Agent

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Wages & Employment  |  Job Openings

Tasks

  • Calculate weight, volume, or cost of goods to be moved. See more occupations related to this task.
  • Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. See more occupations related to this task.
  • Prepare shipping documentation, such as including bills of lading, packing lists, dock receipts, or certificates of origin. See more occupations related to this task.
  • Provide shipment status notification to exporters, consignees, or insurers. See more occupations related to this task.
  • Verify proper packaging and labeling of exported goods. See more occupations related to this task.
  • Prepare invoices or cost quotations for freight transportation. See more occupations related to this task.
  • Select shipment routes, based on nature of goods shipped, transit times, or security needs. See more occupations related to this task.
  • Keep records of goods dispatched or received. See more occupations related to this task.
  • Consolidate loads with a common destination to reduce costs to individual shippers. See more occupations related to this task.
  • Monitor or record locations of goods in transit. See more occupations related to this task.
  • Reserve necessary space on ships, aircraft, trains, or trucks. See more occupations related to this task.
  • Negotiate shipping rates with freight carriers. See more occupations related to this task.
  • Arrange delivery or storage of goods at destinations. See more occupations related to this task.
  • Verify adherence of documentation to customs, insurance, or regulatory requirements. See more occupations related to this task.
  • Determine efficient and cost-effective methods of moving goods from one location to another. Green Task Statement See more occupations related to this task.
  • Pay or arrange for payment of freight or insurance fees or other charges. See more occupations related to this task.
  • Make arrangements with customs brokers to facilitate the passage of goods through customs. See more occupations related to this task.
  • Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs. See more occupations related to this task.
  • Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping. See more occupations related to this task.
  • Provide detailed port information to importers or exporters. See more occupations related to this task.
  • Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies. See more occupations related to this task.
  • Obtain or arrange cargo insurance. See more occupations related to this task.
  • Complete customs paperwork. See more occupations related to this task.
  • Arrange for applicable duties, taxes, or paperwork for customs clearance. See more occupations related to this task.
  • Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance. See more occupations related to this task.
  • Assist clients in obtaining insurance reimbursements. See more occupations related to this task.
  • Analyze shipping routes to determine how to minimize environmental impact. Green Task Statement See more occupations related to this task.
  • Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts. Green Task Statement See more occupations related to this task.
  • Consider environmental sustainability factors when determining merchandise packing methods. Green Task Statement See more occupations related to this task.
  • Recommend shipping solutions to minimize cost or environmental impacts. Green Task Statement See more occupations related to this task.
  • Review the environmental records of freight carriers to inform shipping decisions. Green Task Statement See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Desktop computers See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.

Technology used in this occupation:

  • Compliance software — IES Ecellerate; QuestaWeb TradeMaster QW See more occupations related to this technology.
  • Data base user interface and query software — AESDirect * See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Enterprise resource planning ERP software — Manufacturing resource planning MRP software; Oracle JD Edwards EnterpriseOne; SAP software See more occupations related to this technology.
  • Industrial control software — Package tracking software See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Materials requirements planning logistics and supply chain software — Arcline ArcFreight; CargoWise ediEnterprise; Tailwind Management Systems Tailwind; TMW Enterprise Transportation Software (see all 9 examples) See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

* Software developed by a government agency and/or distributed as freeware or shareware.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. See more occupations related to this knowledge.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. See more occupations related to this knowledge.

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Skills

  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Mathematics — Using mathematics to solve problems. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. See more occupations related to this skill.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.

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Detailed Work Activities

  • Execute sales or other financial transactions. See more occupations related to this activity.
  • Track goods or materials. See more occupations related to this activity.
  • Negotiate financial arrangements. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Examine documents to verify adherence to requirements. See more occupations related to this activity.
  • Calculate shipping costs. See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance. See more occupations related to this activity.
  • Assist individuals with paperwork. See more occupations related to this activity.
  • Arrange insurance coverage. See more occupations related to this activity.
  • Refer customers to appropriate personnel. See more occupations related to this activity.
  • Verify shipping documentation. See more occupations related to this activity.
  • Maintain current knowledge related to work activities. See more occupations related to this activity.
  • Record shipping information. See more occupations related to this activity.
  • Coordinate shipping activities with external parties. See more occupations related to this activity.
  • Analyze shipping information to make routing decisions. See more occupations related to this activity.
  • Recommend packing or shipping methods. See more occupations related to this activity.

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Work Context

  • Telephone — 100% responded “Every day.” See more occupations related to this work context.
  • Electronic Mail — 96% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 83% responded “Constant contact with others.” See more occupations related to this work context.
  • Time Pressure — 78% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 71% responded “Continually or almost continually.” See more occupations related to this work context.
  • Frequency of Decision Making — 76% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 68% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 65% responded “Extremely important.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 52% responded “A lot of freedom.” See more occupations related to this work context.
  • Face-to-Face Discussions — 62% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 51% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 43% responded “Some freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 43% responded “Very important results.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 71% responded “Every day.” See more occupations related to this work context.
  • Duration of Typical Work Week — 53% responded “More than 40 hours.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 47% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 36% responded “Extremely important.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 33% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 35% responded “High responsibility.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 30% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 41% responded “Every day.” See more occupations related to this work context.
  • Letters and Memos — 30% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Level of Competition — 33% responded “Moderately competitive.” See more occupations related to this work context.
  • Physical Proximity — 47% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Consequence of Error — 29% responded “Very serious.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 28% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
45   High school diploma or equivalent Help
21   Some college, no degree
21   Bachelor's degree

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Credentials

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Interests

Interest code: CE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Wages & Employment Trends

Median wages data collected from Cargo and Freight Agents.
Employment data collected from Cargo and Freight Agents.
Industry data collected from Cargo and Freight Agents.

Median wages (2014) $19.89 hourly, $41,380 annual
State wages Local Salary Info
 
Employment (2012) 80,000 employees
Projected growth (2012-2022) Faster than average (15% to 21%) Faster than average (15% to 21%)
Projected job openings (2012-2022) 33,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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