Summary Report for:
43-5052.00 - Postal Service Mail Carriers
Sort mail for delivery. Deliver mail on established route by vehicle or on foot.
Sample of reported job titles: City Letter Carrier, City Mail Carrier, Letter Carrier, Letter Carrier Technician, Mail Carrier, Mail Carrier Technician, Rural Carrier Associate (RCA), Rural Mail Carrier, Rural Route Carrier, USPS Letter Carrier (United States Postal Service Letter Carrier)
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- Sort mail for delivery, arranging it in delivery sequence.
- Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Turn in money and receipts collected along mail routes.
- Sign for cash-on-delivery and registered mail before leaving the post office.
- Record address changes and redirect mail for those addresses.
- Hold mail for customers who are away from delivery locations.
- Bundle mail in preparation for delivery or transportation to relay boxes.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Meet schedules for the collection and return of mail.
- Return incorrectly addressed mail to senders.
- Maintain accurate records of deliveries.
- Answer customers' questions about postal services and regulations.
- Provide customers with change of address cards and other forms.
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
- Register, certify, and insure parcels and letters.
- Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
- Enter change of address orders into computers that process forwarding address stickers.
- Complete forms that notify publishers of address changes.
- Sell stamps and money orders.
Tools & Technology
Tools used in this occupation:
- Automobiles or cars — Passenger vehicles
- Bar code reader equipment — Portable barcode scanners
- Carts — Wheeled carts
- Light trucks or sport utility vehicles — Small trucks
- Mailboxes — Mail relay boxes
- Non metallic baskets — Mail sorting trays
- Portable data input terminals — Delivery unit computers; Handheld computers
- Safety chains — Postal vehicle tire chains
- Storage racks or shelves — Mail distribution cases; Route cases
- Time card machines — Time clocks
Technology used in this occupation:
- Data base user interface and query software — Address Management System AMS; Automated Data Collection System ADCS; End of Run Report EOR
- Enterprise resource planning ERP software — Delivery Operations Information System DOIS
- Human resources software — Time and Attendance Collection System TACS
- Map creation software — Delivery Routing System DRS
- Time accounting software — Electronic Time Clock ETC
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
No skills met the minimum score.
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Collect deposits, payments or fees.
- Enter information into databases or software programs.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Operate vehicles or material-moving equipment.
- Obtain written authorization to perform activities.
- Package objects for shipping.
- Maintain financial or account records.
- Explain regulations, policies, or procedures.
- Sort mail.
- Provide notifications to customers or patrons.
- Sell products or services.
- Deliver items.
- Route mail to correct destinations.
- Report maintenance or equipment problems to appropriate personnel.
- Arrange insurance coverage.
- Prepare outgoing mail.
- Record shipping information.
- Outdoors, Exposed to Weather — 94% responded “Every day.”
- In an Enclosed Vehicle or Equipment — 85% responded “Every day.”
- Spend Time Making Repetitive Motions — 74% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate — 69% responded “Extremely important.”
- Duration of Typical Work Week — 81% responded “More than 40 hours.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 76% responded “Continually or almost continually.”
- Time Pressure — 72% responded “Every day.”
- Contact With Others — 61% responded “Constant contact with others.”
- Deal With External Customers — 56% responded “Extremely important.”
- Exposed to Contaminants — 72% responded “Every day.”
- Spend Time Standing — 52% responded “Continually or almost continually.”
- Very Hot or Cold Temperatures — 43% responded “Every day.”
- Importance of Repeating Same Tasks — 51% responded “Extremely important.”
- Exposed to Minor Burns, Cuts, Bites, or Stings — 53% responded “Every day.”
- Indoors, Environmentally Controlled — 72% responded “Every day.”
- Face-to-Face Discussions — 48% responded “Every day.”
- Frequency of Decision Making — 63% responded “Every day.”
- Spend Time Walking and Running — 53% responded “Continually or almost continually.”
- Spend Time Bending or Twisting the Body — 35% responded “Continually or almost continually.”
- Extremely Bright or Inadequate Lighting — 39% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 50% responded “Every day.”
- Impact of Decisions on Co-workers or Company Results — 29% responded “Very important results.”
- Physical Proximity — 55% responded “Moderately close (at arm's length).”
- Freedom to Make Decisions — 35% responded “Some freedom.”
- Deal With Unpleasant or Angry People — 35% responded “Once a month or more but not every week.”
- Structured versus Unstructured Work — 25% responded “Some freedom.”
- Degree of Automation — 72% responded “Moderately automated.”
- Work With Work Group or Team — 37% responded “Important.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|68||High school diploma or equivalent|
|24||Less than high school diploma|
|8||Some college, no degree|
Interest code: CR
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$27.50 hourly, $57,200 annual|
|Employment (2014)||297,000 employees|
|Projected growth (2014-2024)||Decline (-2% or lower)|
|Projected job openings (2014-2024)||57,400|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2014 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Postal service workers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.