Summary Report for:
43-6013.00 - Medical Secretaries
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Sample of reported job titles: Admissions Coordinator, Billing Coordinator, Health Unit Coordinator, Medical Office Specialist, Medical Secretary, Patient Coordinator, Physician Office Specialist, Unit Secretary, Unit Support Representative, Ward Clerk
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Maintain medical records, technical library, or correspondence files.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Complete insurance or other claim forms.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Arrange hospital admissions for patients.
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
Tools & Technology
Tools used in this occupation:
- Desktop computers
- Dictation machines — Dictaphones
- Hospital intercom systems — Hospital intercom equipment
- Laser fax machine — Laser facsimile machines
- Laser printers
- Magnetic stripe readers and encoders — Credit card processing machines
- Notebook computers — Laptop computers
- Personal computers
- Photocopiers — Photocopying equipment
- Premise branch exchange PBX systems — Switchboards
- Special purpose telephones — Multi-line telephone systems
Technology used in this occupation:
- Accounting software — Accounts payable software; Allscripts Professional PM; Billing software; Intuit QuickBooks software (see all 5 examples)
- Calendar and scheduling software — IDX Groupcast; Scheduling software
- Data base user interface and query software — Database software; dBASE Plus; Microsoft Access
- Desktop publishing software
- Electronic mail software — Email software; Microsoft Outlook
- Graphics or photo imaging software — Graphics software
- Internet browser software — Microsoft Internet Explorer; Web browser software
- Medical software — Epic software; Henry Schein Dentrix software; NaviMedix NaviNet; Wisconsin Physicians Service Insurance CMS Secure Net Access Portal C-SNAP (see all 16 examples)
- Office suite software — Microsoft Office software
- Point of sale POS software — Intuit QuickBooks Point of Sale
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Addressing software; Corel WordPerfect software; Microsoft Word
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Speaking — Talking to others to convey information effectively.
- Service Orientation — Actively looking for ways to help people.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Coordination — Adjusting actions in relation to others' actions.
- Time Management — Managing one's own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Detailed Work Activities
- Collect deposits, payments or fees.
- Maintain medical records.
- Answer telephones to direct calls or provide information.
- Greet customers, patrons, or visitors.
- Order materials, supplies, or equipment.
- Schedule appointments.
- Compile data or documentation.
- Maintain financial or account records.
- Operate computers or computerized equipment.
- Operate office equipment.
- Interview employees, customers, or others to collect information.
- Send information, materials or documentation.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Relay information between personnel.
- Refer customers to appropriate personnel.
- Prepare business correspondence.
- Transcribe spoken or written information.
- Contact With Others — 99% responded “Constant contact with others.”
- Telephone — 93% responded “Every day.”
- Work With Work Group or Team — 83% responded “Extremely important.”
- Face-to-Face Discussions — 79% responded “Every day.”
- Importance of Being Exact or Accurate — 65% responded “Extremely important.”
- Electronic Mail — 82% responded “Every day.”
- Indoors, Environmentally Controlled — 86% responded “Every day.”
- Structured versus Unstructured Work — 48% responded “A lot of freedom.”
- Spend Time Sitting — 55% responded “Continually or almost continually.”
- Importance of Repeating Same Tasks — 41% responded “Extremely important.”
- Coordinate or Lead Others — 45% responded “Extremely important.”
- Frequency of Decision Making — 63% responded “Every day.”
- Deal With External Customers — 65% responded “Extremely important.”
- Letters and Memos — 51% responded “Every day.”
- Time Pressure — 40% responded “Every day.”
- Impact of Decisions on Co-workers or Company Results — 38% responded “Very important results.”
- Physical Proximity — 40% responded “Moderately close (at arm's length).”
- Spend Time Making Repetitive Motions — 41% responded “Continually or almost continually.”
- Freedom to Make Decisions — 33% responded “Some freedom.”
- Deal With Unpleasant or Angry People — 33% responded “Once a week or more but not every day.”
- Frequency of Conflict Situations — 38% responded “Once a week or more but not every day.”
- Exposed to Disease or Infections — 35% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 37% responded “Every day.”
- Responsibility for Outcomes and Results — 40% responded “Moderate responsibility.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 37% responded “Continually or almost continually.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Percentage of Respondents
|Education Level Required|
|41||Some college, no degree|
|37||High school diploma or equivalent|
Interest code: CS
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Integrity — Job requires being honest and ethical.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$15.50 hourly, $32,240 annual|
|Employment (2012)||526,000 employees|
|Projected growth (2012-2022)||Much faster than average (22% or higher)|
|Projected job openings (2012-2022)||252,500|
|Top industries (2012)|
Job Openings on the Web
Sources of Additional Information
- Secretaries and Administrative Assistants . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.