Summary Report for:
11-3071.02 - Storage and Distribution Managers
Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.
Sample of reported job titles: Cold Storage Supervisor, Customer Service Manager, Distribution Center Manager, Distribution Manager, Distribution Operation Manager, Load Out Supervisor, Shipping Manager, Shipping Supervisor, Stores Supervisor, Warehouse Manager
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Prepare and manage departmental budgets.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Interview, select, and train warehouse and supervisory personnel.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
- Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
- Advise sales and billing departments of transportation charges for customers' accounts.
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
- Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
- Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
- Evaluate the environmental implications of new warehouses or distribution networks.
- Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
- Plan or implement environmental training programs and activities.
- Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
Tools & Technology
Tools used in this occupation:
- Bar code labels — Barcoding labels
- Bar code reader equipment — Barcode scanners
- Desktop computers
- Digital cameras
- Location based messaging service platforms — Wireless communication and satellite positioning tools
- Mobile phones — Cell phones
- Notebook computers — Laptop computers
- Pallet trucks — Pallet jacks
- Personal computers
- Personal digital assistant PDAs or organizers — Personal digital assistants PDA
- Radio frequency data communication equipment — Radio frequency handheld terminals; Radio frequency truck-mounted terminals
- Radio frequency identification devices — Radio frequency identification RFID devices
- Vehicular global positioning system GPS — Global positioning systems GPS
Technology used in this occupation:
- Analytical or scientific software — Integrated Decision Support Netwise Enterprise; Integrated Decision Support Netwise Frontline; QUALCOMM QTRACS; QUALCOMM ViaWeb
- Backup or archival software — Veritas NetBackup
- Compliance software — Scanlon Associates LogPak
- Data base user interface and query software — Microsoft Access
- Electronic mail software — IBM Lotus Notes; Microsoft Outlook
- Enterprise resource planning ERP software — Infor ERP Baan; Microsoft Dynamics GP; Microsoft Great Plains software; SAP software
- Enterprise system management software — IBM Power Systems software
- Graphics or photo imaging software — Graphics software
- Inventory management software — Aljex Inventory; International Business Systems software; MRA Technologies MRATrack Warehouse Management System; Sentai Pinpoint (see all 7 examples)
- Label making software — ABOL Manifest Systems
- Materials requirements planning logistics and supply chain software — Catalyst International CatalystConnect; IBM i2 Transportation Manager; Integrated Decision Support Corporation Netwise Supply Chain; TECSYS EliteSeries (see all 13 examples)
- Office suite software — Microsoft Office software
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Time accounting software — WorkForce Software EmpCenter Time and Attendance
- Word processing software — Microsoft Word
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Time Management — Managing one's own time and the time of others.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
- Negotiation — Bringing others together and trying to reconcile differences.
- Persuasion — Persuading others to change their minds or behavior.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Mathematics — Using mathematics to solve problems.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Detailed Work Activities
- Supervise employees.
- Schedule activities or facility use.
- Resolve customer complaints or problems.
- Monitor performance of organizational members or partners.
- Inspect condition or functioning of facilities or equipment.
- Interview employees, customers, or others to collect information.
- Confer with organizational members to accomplish work activities.
- Analyze data to inform operational decisions or activities.
- Implement organizational process or policy changes.
- Prepare operational budgets.
- Conduct employee training programs.
- Develop safety standards, policies, or procedures.
- Analyze forecasting data to improve business decisions.
- Develop emergency response plans or procedures.
- Schedule product or material transportation.
- Hire personnel.
- Prepare operational progress or status reports.
- Monitor facilities or operational systems.
- Develop sustainable organizational policies or practices.
- Determine pricing or monetary policies.
- Monitor resources.
- Negotiate contracts for transportation, distribution, or logistics services.
- Examine financial records to ensure compliance with policies or regulations.
- Purchase materials, equipment, or other resources.
- Coordinate operational activities with external stakeholders.
- Document organizational or operational procedures.
- Estimate cost or material requirements.
- Develop operating strategies, plans, or procedures for green or sustainable operations.
- Train employees on environmental awareness, conservation, or safety topics.
- Analyze financial records or reports to determine state of operations.
- Implement transportation changes to reduce environmental impact.
- Evaluate potential of products, technologies, or resources.
- Model operational processes.
- Plan facility layouts or designs.
- Evaluate environmental impact of operational or development activities.
- Telephone — 96% responded “Every day.”
- Face-to-Face Discussions — 83% responded “Every day.”
- Electronic Mail — 92% responded “Every day.”
- Contact With Others — 71% responded “Constant contact with others.”
- Work With Work Group or Team — 58% responded “Extremely important.”
- Time Pressure — 46% responded “Every day.”
- Importance of Being Exact or Accurate — 38% responded “Extremely important.”
- Freedom to Make Decisions — 38% responded “A lot of freedom.”
- Duration of Typical Work Week — 54% responded “40 hours.”
- Responsible for Others' Health and Safety — 46% responded “High responsibility.”
- Letters and Memos — 38% responded “Every day.”
- Frequency of Decision Making — 43% responded “Every day.”
- Indoors, Not Environmentally Controlled — 61% responded “Every day.”
- Structured versus Unstructured Work — 33% responded “Some freedom.”
- Coordinate or Lead Others — 38% responded “Very important.”
- Spend Time Standing — 33% responded “Continually or almost continually.”
- Responsibility for Outcomes and Results — 29% responded “High responsibility.”
- Impact of Decisions on Co-workers or Company Results — 38% responded “Moderate results.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 50% responded “Every day.”
- Indoors, Environmentally Controlled — 50% responded “Every day.”
- Importance of Repeating Same Tasks — 46% responded “Important.”
- Deal With External Customers — 33% responded “Important.”
|Title||Job Zone Four: Considerable Preparation Needed|
|Education||Most of these occupations require a four-year bachelor's degree, but some do not.|
|Related Experience||A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.|
|Job Training||Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.|
|Job Zone Examples||Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, art directors, and cost estimators.|
|SVP Range||(7.0 to < 8.0)|
Percentage of Respondents
|Education Level Required|
|21||High school diploma or equivalent|
|8||Some college, no degree|
Interest code: EC
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Integrity — Job requires being honest and ethical.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
Median wages data collected from Transportation, Storage, and Distribution Managers.
Employment data collected from Transportation, Storage, and Distribution Managers.
Industry data collected from Transportation, Storage, and Distribution Managers.
|Median wages (2014)||$41.06 hourly, $85,400 annual|
|Employment (2014)||112,000 employees|
|Projected growth (2014-2024)||Slower than average (2% to 4%)|
|Projected job openings (2014-2024)||27,100|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2014 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.