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Summary Report for:
11-3121.00 - Human Resources Managers

Plan, direct, or coordinate human resources activities and staff of an organization.

Sample of reported job titles: Director of Human Resources, Employee Benefits Manager, Employee Relations Manager, Human Resources Director (HR Director), Human Resources Manager (HR Manager), Human Resources Vice President

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. See more occupations related to this task.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. See more occupations related to this task.
  • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. See more occupations related to this task.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. See more occupations related to this task.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. See more occupations related to this task.
  • Identify staff vacancies and recruit, interview and select applicants. See more occupations related to this task.
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. See more occupations related to this task.
  • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. See more occupations related to this task.
  • Represent organization at personnel-related hearings and investigations. See more occupations related to this task.
  • Administer compensation, benefits and performance management systems, and safety and recreation programs. See more occupations related to this task.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. See more occupations related to this task.
  • Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. See more occupations related to this task.
  • Prepare and follow budgets for personnel operations. See more occupations related to this task.
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. See more occupations related to this task.
  • Analyze training needs to design employee development, language training and health and safety programs. See more occupations related to this task.
  • Conduct exit interviews to identify reasons for employee termination. See more occupations related to this task.
  • Oversee the evaluation, classification and rating of occupations and job positions. See more occupations related to this task.
  • Prepare personnel forecast to project employment needs. See more occupations related to this task.
  • Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. See more occupations related to this task.
  • Allocate human resources, ensuring appropriate matches between personnel. See more occupations related to this task.
  • Develop or administer special projects in areas such as pay equity, savings bond programs, day-care, and employee awards. See more occupations related to this task.
  • Negotiate bargaining agreements and help interpret labor contracts. See more occupations related to this task.
  • Investigate and report on industrial accidents for insurance carriers. See more occupations related to this task.

Find occupations related to multiple tasks

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Tools & Technology

Tools used in this occupation:

  • Desktop computers See more occupations related to this tool.
  • Notebook computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Scanners See more occupations related to this tool.
  • Surveillance video or audio recorders — Audio recording equipment See more occupations related to this tool.

Technology used in this occupation:

  • Accounting software — AccountantsWorld Payroll Relief; Intuit QuickBooks software; New World Systems Logos.NET; Sage Peachtree software See more occupations related to this technology.
  • Charting software — AASoftTech Web Organization Chart; Microsoft Office Visio See more occupations related to this technology.
  • Compliance software — Stratitec TimeIPS See more occupations related to this technology.
  • Computer based training software — Training software See more occupations related to this technology.
  • Data base reporting software — SAP BusinessObjects Crystal Reports See more occupations related to this technology.
  • Data base user interface and query software — Automation Centre Personnel Tracker; Microsoft Access See more occupations related to this technology.
  • Desktop publishing software — Microsoft Publisher See more occupations related to this technology.
  • Document management software — Atlas Business Solutions Staff Files; Microsoft Office SharePoint Server MOSS; PDF readers; WinOcular software See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Enterprise resource planning ERP software — Deltek Vision; Oracle PeopleSoft; SAP software; Tyler Technologies MUNIS (see all 7 examples) See more occupations related to this technology.
  • Human resources software — Human resource information system HRIS software; Ultimate Software UltiPro Workplace; UniFocus Watson Human Resources Manager; WhizLabs software (see all 43 examples) See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Spreadsheet software — IBM Lotus 1-2-3; Microsoft Excel See more occupations related to this technology.
  • Time accounting software — ADP Pay eXpert; Kronos Workforce Timekeeper; Soft Trac Microix Timesheet; Stromberg Enterprise (see all 13 examples) See more occupations related to this technology.
  • Word processing software — Corel WordPerfect software; Microsoft Word; Nuvosoft Rwiz See more occupations related to this technology.

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Knowledge

  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. See more occupations related to this knowledge.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. See more occupations related to this knowledge.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. See more occupations related to this skill.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Instructing — Teaching others how to do something. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. See more occupations related to this activity.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.

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Detailed Work Activities

  • Supervise employees. See more occupations related to this activity.
  • Advise others on legal or regulatory compliance matters. See more occupations related to this activity.
  • Interview employees, customers, or others to collect information. See more occupations related to this activity.
  • Analyze data to inform operational decisions or activities. See more occupations related to this activity.
  • Administer compensation or benefits programs. See more occupations related to this activity.
  • Analyze data to inform personnel decisions. See more occupations related to this activity.
  • Negotiate sales or lease agreements for products or services. See more occupations related to this activity.
  • Coordinate special events or programs. See more occupations related to this activity.
  • Advise others on career or personal development. See more occupations related to this activity.
  • Communicate organizational policies and procedures. See more occupations related to this activity.
  • Negotiate labor disputes. See more occupations related to this activity.
  • Prepare operational budgets. See more occupations related to this activity.
  • Conduct employee training programs. See more occupations related to this activity.
  • Liaise between departments or other groups to improve function or communication. See more occupations related to this activity.
  • Maintain knowledge of current developments in area of expertise. See more occupations related to this activity.
  • Prepare reports related to compliance matters. See more occupations related to this activity.
  • Hire personnel. See more occupations related to this activity.
  • Recruit personnel. See more occupations related to this activity.
  • Manage human resources activities. See more occupations related to this activity.
  • Compile operational data. See more occupations related to this activity.
  • Recommend organizational process or policy changes. See more occupations related to this activity.
  • Maintain personnel records. See more occupations related to this activity.
  • Estimate labor requirements. See more occupations related to this activity.
  • Represent the organization in external relations. See more occupations related to this activity.
  • Investigate industrial or transportation accidents. See more occupations related to this activity.

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Work Context

  • Electronic Mail — 100% responded “Every day.” See more occupations related to this work context.
  • Telephone — 95% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 86% responded “Every day.” See more occupations related to this work context.
  • Duration of Typical Work Week — 82% responded “More than 40 hours.” See more occupations related to this work context.
  • Freedom to Make Decisions — 64% responded “A lot of freedom.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 91% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 68% responded “A lot of freedom.” See more occupations related to this work context.
  • Contact With Others — 73% responded “Constant contact with others.” See more occupations related to this work context.
  • Letters and Memos — 50% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 55% responded “More than half the time.” See more occupations related to this work context.
  • Work With Work Group or Team — 50% responded “Extremely important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 41% responded “Very important results.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 59% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 50% responded “Very important.” See more occupations related to this work context.
  • Frequency of Decision Making — 41% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 45% responded “Important.” See more occupations related to this work context.
  • Time Pressure — 36% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 36% responded “High responsibility.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 41% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 41% responded “Moderate responsibility.” See more occupations related to this work context.
  • Consequence of Error — 32% responded “Very serious.” See more occupations related to this work context.
  • Level of Competition — 41% responded “Highly competitive.” See more occupations related to this work context.

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Job Zone

Title Job Zone Four: Considerable Preparation Needed
Education Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, art directors, and cost estimators.
SVP Range (7.0 to < 8.0)

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Education


Percentage of Respondents
Education Level Required
68   Bachelor's degree
18   Master's degree
9   Post-baccalaureate certificate Help

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Credentials

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Interests

Interest code: ESC

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $49.41 hourly, $102,780 annual
State wages Local Salary Info
 
Employment (2012) 103,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 40,600
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Human Resources Managers external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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