Summary Report for:
33-3041.00 - Parking Enforcement Workers
Patrol assigned area, such as public parking lot or city streets to issue tickets to overtime parking violators and illegally parked vehicles.
Sample of reported job titles: Community Service Officer, Meter Maid, Parking Control Aid, Parking Control Specialist, Parking Enforcement Monitor, Parking Enforcement Officer (PEO), Parking Patroller, Parking Security Attendant, Traffic Control Officer
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
- Maintain close communications with dispatching personnel, using two-way radios or cell phones.
- Write warnings and citations for illegally parked vehicles.
- Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
- Respond to and make radio dispatch calls regarding parking violations and complaints.
- Train new or temporary staff.
- Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed.
- Perform simple vehicle maintenance procedures such as checking oil and gas, and report mechanical problems to supervisors.
- Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.
- Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately.
- Maintain assigned equipment and supplies such as hand-held citation computers, citation books, rain gear, tire-marking chalk, and street cones.
- Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.
- Appear in court at hearings regarding contested traffic citations.
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles.
- Perform traffic control duties such as setting up barricades and temporary signs, placing bags on parking meters to limit their use, or directing traffic.
- Provide assistance to motorists needing help with problems, such as flat tires, keys locked in cars, or dead batteries.
- Enter and retrieve information pertaining to vehicle registration, identification, and status, using hand-held computers.
- Collect coins deposited in meters.
- Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations.
- Locate lost, stolen, and counterfeit parking permits, and take necessary enforcement action.
- Wind parking meter clocks.
- Assign and review the work of subordinates.
Tools & Technology
Tools used in this occupation:
- Automobiles or cars — Parking enforcement vehicles
- Bar code reader equipment — Barcode scanners
- Cash registers — Electronic cash registers
- Desktop computers
- Digital cameras — Digital still cameras
- Laser printers — Parking ticket printers
- Mountain bicycles
- Notebook computers — Laptop computers
- Parking meters — Analog parking meters; Parking timers
- Point of sale POS receipt printers — Payment receipt printers
- Portable data input terminals — Handheld data collectors; Handheld ticket writers; Parking meter readers
- Security cameras — License plate recognition LPR cameras
- Two way radios — Mobile radios
- Wheel clamps — Wheel locks
Technology used in this occupation:
- Data base user interface and query software — Complus Data Innovations FastTrack; Integrated Parking Solutions MApp software; Ticket issuing software; Vehicle information databases
- Internet browser software — Web browser software
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Coordination — Adjusting actions in relation to others' actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Far Vision — The ability to see details at a distance.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
- Confiscate prohibited or dangerous items.
- Direct vehicle traffic.
- Testify at legal or legislative proceedings.
- Communicate situation details to appropriate personnel.
- Use databases to locate investigation details or other information.
- Patrol properties to maintain safety.
- Relay information about incidents or emergencies to personnel using phones or two-way radios.
- Locate suspicious objects or vehicles.
- Maintain operational records.
- Issue warnings or citations.
- Assist motorists or pedestrians.
- Evaluate employee performance.
- Train employees in proper work procedures.
- Monitor environmental conditions to detect hazards.
- Block physical access to restricted areas.
- Inform the public about policies, services or procedures.
- Outdoors, Exposed to Weather — 95% responded “Every day.”
- In an Enclosed Vehicle or Equipment — 82% responded “Every day.”
- Deal With Unpleasant or Angry People — 59% responded “Every day.”
- Face-to-Face Discussions — 64% responded “Every day.”
- Deal With External Customers — 57% responded “Extremely important.”
- Freedom to Make Decisions — 53% responded “A lot of freedom.”
- Frequency of Decision Making — 60% responded “Every day.”
- Structured versus Unstructured Work — 56% responded “Some freedom.”
- Importance of Being Exact or Accurate — 48% responded “Extremely important.”
- Contact With Others — 49% responded “Contact with others most of the time.”
- Very Hot or Cold Temperatures — 63% responded “Every day.”
- Telephone — 49% responded “Every day.”
- Frequency of Conflict Situations — 51% responded “Once a week or more but not every day.”
- Importance of Repeating Same Tasks — 45% responded “Extremely important.”
- Spend Time Making Repetitive Motions — 36% responded “Continually or almost continually.”
- Impact of Decisions on Co-workers or Company Results — 34% responded “Very important results.”
- Work With Work Group or Team — 38% responded “Very important.”
- Physical Proximity — 39% responded “Moderately close (at arm's length).”
- Letters and Memos — 37% responded “Once a week or more but not every day.”
- Spend Time Sitting — 40% responded “More than half the time.”
- Spend Time Walking and Running — 48% responded “Less than half the time.”
- Responsible for Others' Health and Safety — 36% responded “High responsibility.”
- Spend Time Standing — 46% responded “Less than half the time.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|43||High school diploma or equivalent|
Interest code: RC
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Persistence — Job requires persistence in the face of obstacles.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2014)||$17.58 hourly, $36,570 annual|
|Employment (2012)||10,000 employees|
|Projected growth (2012-2022)||Little or no change (-2% to 2%)|
|Projected job openings (2012-2022)||2,800|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.