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Summary Report for:
41-2011.00 - Cashiers

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Sample of reported job titles: Admissions Gate Attendant, Cashier, Central Aisle Cashier, Checker, Clerk, Customer Assistant, Customer Service Representative (CSR), Mutuel Clerk, Sales Associate, Toll Collector

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits. See more occupations related to this task.
  • Issue receipts, refunds, credits, or change due to customers. See more occupations related to this task.
  • Assist customers by providing information and resolving their complaints. See more occupations related to this task.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. See more occupations related to this task.
  • Greet customers entering establishments. See more occupations related to this task.
  • Answer customers' questions, and provide information on procedures or policies. See more occupations related to this task.
  • Sell tickets and other items to customers. See more occupations related to this task.
  • Process merchandise returns and exchanges. See more occupations related to this task.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. See more occupations related to this task.
  • Stock shelves, and mark prices on shelves and items. See more occupations related to this task.
  • Request information or assistance using paging systems. See more occupations related to this task.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. See more occupations related to this task.
  • Calculate total payments received during a time period, and reconcile this with total sales. See more occupations related to this task.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. See more occupations related to this task.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. See more occupations related to this task.
  • Sort, count, and wrap currency and coins. See more occupations related to this task.
  • Supervise others and provide on-the-job training. See more occupations related to this task.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. See more occupations related to this task.
  • Compute and record totals of transactions. See more occupations related to this task.
  • Compile and maintain non-monetary reports and records. See more occupations related to this task.
  • Post charges against guests' or patients' accounts. See more occupations related to this task.
  • Offer customers carry-out service at the completion of transactions. See more occupations related to this task.
  • Weigh items sold by weight to determine prices. See more occupations related to this task.
  • Issue trading stamps, and redeem food stamps and coupons. See more occupations related to this task.
  • Keep periodic balance sheets of amounts and numbers of transactions. See more occupations related to this task.
  • Cash checks for customers. See more occupations related to this task.
  • Pay company bills by cash, vouchers, or checks. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bar code reader equipment — Handheld bar code scanners; Stationary bar code scanners See more occupations related to this tool.
  • Belt conveyors See more occupations related to this tool.
  • Cash registers — Electronic cash registers See more occupations related to this tool.
  • Commercial use scales — Food scales See more occupations related to this tool.
  • Desktop calculator — 10-key calculators See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Electronic funds transfer point of sale equipment — Electronic funds transfer EFT terminals See more occupations related to this tool.
  • Fluid regulators — Gas pump controllers See more occupations related to this tool.
  • Laser printers See more occupations related to this tool.
  • Magnetic stripe readers and encoders — Credit card readers See more occupations related to this tool.
  • Packaging compactors — Cardboard balers; Trash compactors See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Security cameras — Surveillance cameras See more occupations related to this tool.
  • Ticket dispensing machines — Lottery ticket machines; Money order machines See more occupations related to this tool.

Technology used in this occupation:

  • Accounting software — Bookkeeping software See more occupations related to this technology.
  • Data base user interface and query software — Database software; ReliaSoft Prism See more occupations related to this technology.
  • Medical software — Electronic medical record EMR software See more occupations related to this technology.
  • Office suite software — Microsoft Office See more occupations related to this technology.
  • Operating system software — Microsoft Windows See more occupations related to this technology.
  • Point of sale POS software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Mathematics — Using mathematics to solve problems. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem. See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.

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Detailed Work Activities

  • Process sales or other transactions. See more occupations related to this activity.
  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Maintain records of sales or other business transactions. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Issue money, credit, or vouchers. See more occupations related to this activity.
  • Explain technical product or service information to customers. See more occupations related to this activity.
  • Answer customer questions about goods or services. See more occupations related to this activity.
  • Reconcile records of sales or other financial transactions. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Clean work areas. See more occupations related to this activity.
  • Supervise sales or support personnel. See more occupations related to this activity.
  • Monitor sales activities. See more occupations related to this activity.
  • Train sales personnel. See more occupations related to this activity.
  • Stock products or parts. See more occupations related to this activity.

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Work Context

  • Contact With Others — 79% responded “Constant contact with others.” See more occupations related to this work context.
  • Spend Time Standing — 84% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With External Customers — 79% responded “Extremely important.” See more occupations related to this work context.
  • Telephone — 77% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 82% responded “Every day.” See more occupations related to this work context.
  • Physical Proximity — 83% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Face-to-Face Discussions — 68% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 51% responded “Extremely important.” See more occupations related to this work context.
  • Work With Work Group or Team — 39% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 51% responded “Extremely important.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 47% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 53% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 41% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Frequency of Decision Making — 54% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 29% responded “Some freedom.” See more occupations related to this work context.
  • Coordinate or Lead Others — 35% responded “Important.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 37% responded “Very little freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.” See more occupations related to this work context.
  • Spend Time Walking and Running — 44% responded “Less than half the time.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
42   Less than high school diploma
37   High school diploma or equivalent Help
13   Some college, no degree

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Credentials

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Interests

Interest code: CE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $9.16 hourly, $19,060 annual
State wages Local Salary Info
 
Employment (2012) 3,339,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 1,530,000
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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