Summary Report for:
41-2011.00 - Cashiers
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Sample of reported job titles: Admissions Gate Attendant, Cashier, Central Aisle Cashier, Checker, Clerk, Customer Assistant, Customer Service Representative (CSR), Mutuel Clerk, Sales Associate, Toll Collector
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Compute and record totals of transactions.
- Compile and maintain non-monetary reports and records.
- Post charges against guests' or patients' accounts.
- Offer customers carry-out service at the completion of transactions.
- Weigh items sold by weight to determine prices.
- Issue trading stamps, and redeem food stamps and coupons.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Cash checks for customers.
- Pay company bills by cash, vouchers, or checks.
Tools & Technology
Tools used in this occupation:
- Bar code reader equipment — Handheld bar code scanners; Stationary bar code scanners
- Belt conveyors
- Cash registers — Electronic cash registers
- Commercial use scales — Food scales
- Desktop calculator — 10-key calculators
- Desktop computers
- Electronic funds transfer point of sale equipment — Electronic funds transfer EFT terminals
- Fluid regulators — Gas pump controllers
- Laser printers
- Magnetic stripe readers and encoders — Credit card readers
- Packaging compactors — Cardboard balers; Trash compactors
- Personal computers
- Security cameras — Surveillance cameras
- Ticket dispensing machines — Lottery ticket machines; Money order machines
Technology used in this occupation:
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Speaking — Talking to others to convey information effectively.
- Mathematics — Using mathematics to solve problems.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Detailed Work Activities
- Process sales or other transactions.
- Greet customers, patrons, or visitors.
- Maintain records of sales or other business transactions.
- Calculate costs of goods or services.
- Issue money, credit, or vouchers.
- Explain technical product or service information to customers.
- Answer customer questions about goods or services.
- Reconcile records of sales or other financial transactions.
- Sell products or services.
- Clean work areas.
- Supervise sales or support personnel.
- Monitor sales activities.
- Train sales personnel.
- Stock products or parts.
- Contact With Others — 79% responded “Constant contact with others.”
- Spend Time Standing — 84% responded “Continually or almost continually.”
- Deal With External Customers — 79% responded “Extremely important.”
- Telephone — 77% responded “Every day.”
- Indoors, Environmentally Controlled — 82% responded “Every day.”
- Physical Proximity — 83% responded “Moderately close (at arm's length).”
- Face-to-Face Discussions — 68% responded “Every day.”
- Importance of Being Exact or Accurate — 51% responded “Extremely important.”
- Work With Work Group or Team — 39% responded “Extremely important.”
- Importance of Repeating Same Tasks — 51% responded “Extremely important.”
- Spend Time Making Repetitive Motions — 47% responded “Continually or almost continually.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 53% responded “Continually or almost continually.”
- Deal With Unpleasant or Angry People — 41% responded “Once a month or more but not every week.”
- Frequency of Decision Making — 54% responded “Every day.”
- Freedom to Make Decisions — 29% responded “Some freedom.”
- Coordinate or Lead Others — 35% responded “Important.”
- Structured versus Unstructured Work — 37% responded “Very little freedom.”
- Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.”
- Spend Time Walking and Running — 44% responded “Less than half the time.”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.|
|SVP Range||(Below 4.0)|
Percentage of Respondents
|Education Level Required|
|42||Less than high school diploma|
|37||High school diploma or equivalent|
|13||Some college, no degree|
Interest code: CE
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Wages & Employment Trends
|Median wages (2014)||$9.16 hourly, $19,060 annual|
|Employment (2012)||3,339,000 employees|
|Projected growth (2012-2022)||Slower than average (3% to 7%)|
|Projected job openings (2012-2022)||1,530,000|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Cashiers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.
- National Association of Convenience Stores (NACS) , 1600 Duke St., Alexandria, VA 22314. Phone: (703) 684-3600.
- National Retail Federation (NRF) , 325 7th St. NW., Suite 1100, Washington, DC 20004. Phone: (800) 673-4692. Fax: (202) 737-2849.
- United Food and Commercial Workers International Union (UFCW) , Education Office, 1775 K St. NW, Washington, DC 20006-1502. Phone: (202) 223-3111.