Summary Report for:
41-2021.00 - Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.
Sample of reported job titles: Cashier, Clerk, Counter Clerk, Crew Member, Customer Service Associate (CSA), Customer Service Representative (CSR), Leasing Consultant, Rental Agent, Sales Clerk, Video Clerk
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
- Compute charges for merchandise or services and receive payments.
- Answer telephones to provide information and receive orders.
- Provide information about rental items, such as availability, operation or description.
- Rent items, arrange for provision of services to customers and accept returns.
- Inspect and adjust rental items to meet needs of customer.
- Explain rental fees, policies and procedures.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Keep records of transactions, and of the number of customers entering an establishment.
- Reserve items for requested times and keep records of items rented.
- Recommend and provide advice on a wide variety of products and services.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Prepare merchandise for display, or for purchase or rental.
- Advise customers on use and care of merchandise.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Tools & Technology
Tools used in this occupation:
- Adjustable widemouth pliers
- Adjustable wrenches
- Bar code reader equipment — Barcode scanners
- Cash registers
- Delivery trucks
- Desktop computers
- Digital cameras
- Hand trucks or accessories — Handtrucks
- Magnetic stripe readers and encoders — Credit card processing machines
- Nut drivers
- Personal computers
- Security cameras — Surveillance cameras
- Still cameras — 35 millimeter cameras
- Stripping tools — Wire strippers
- Wire cutters
Technology used in this occupation:
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Speaking — Talking to others to convey information effectively.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Coordination — Adjusting actions in relation to others' actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
- Process sales or other transactions.
- Gather customer or product information to determine customer needs.
- Greet customers, patrons, or visitors.
- Maintain records of sales or other business transactions.
- Calculate costs of goods or services.
- Prepare sales or other contracts.
- Explain technical product or service information to customers.
- Answer customer questions about goods or services.
- Advise customers on the use of products or services.
- Sell products or services.
- Recommend products or services to customers.
- Take product orders from customers.
- Explain financial information to customers.
- Examine condition of property or products.
- Set up merchandise displays.
- Contact With Others — 92% responded “Constant contact with others.”
- Telephone — 93% responded “Every day.”
- Face-to-Face Discussions — 73% responded “Every day.”
- Work With Work Group or Team — 58% responded “Extremely important.”
- Deal With External Customers — 60% responded “Extremely important.”
- Indoors, Environmentally Controlled — 80% responded “Every day.”
- Structured versus Unstructured Work — 57% responded “A lot of freedom.”
- Importance of Being Exact or Accurate — 49% responded “Extremely important.”
- Freedom to Make Decisions — 47% responded “A lot of freedom.”
- Deal With Unpleasant or Angry People — 39% responded “Once a week or more but not every day.”
- Frequency of Decision Making — 51% responded “Every day.”
- Physical Proximity — 78% responded “Moderately close (at arm's length).”
- Importance of Repeating Same Tasks — 46% responded “Extremely important.”
- Impact of Decisions on Co-workers or Company Results — 45% responded “Important results.”
- Spend Time Standing — 34% responded “About half the time.”
- Coordinate or Lead Others — 46% responded “Important.”
- Responsible for Others' Health and Safety — 29% responded “Moderate responsibility.”
- Frequency of Conflict Situations — 35% responded “Once a month or more but not every week.”
- Responsibility for Outcomes and Results — 29% responded “Limited responsibility.”
- Spend Time Making Repetitive Motions — 45% responded “About half the time.”
- Spend Time Walking and Running — 33% responded “About half the time.”
- Electronic Mail — 40% responded “Every day.”
- Level of Competition — 26% responded “Highly competitive.”
- Letters and Memos — 32% responded “Once a week or more but not every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 35% responded “Never.”
- Time Pressure — 32% responded “Never.”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.|
|SVP Range||(Below 4.0)|
Percentage of Respondents
|Education Level Required|
|53||Less than high school diploma|
|46||High school diploma or equivalent|
Interest code: CE
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Integrity — Job requires being honest and ethical.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2014)||$11.47 hourly, $23,860 annual|
|Employment (2012)||438,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||158,500|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- American Rental Association (ARA) , 1900 19th St., Moline, IL 61265. Phone: (800) 334-2177. Fax: (309) 764-1533.
- Drycleaning & Laundry Institute International , 14700 Sweitzer Ln., Laurel, MD 20707. Phone: (800) 638-2627. Fax: (240) 295-0685.