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Summary Report for:
41-2021.00 - Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Sample of reported job titles: Cashier, Clerk, Counter Clerk, Crew Member, Customer Service Associate (CSA), Customer Service Representative (CSR), Leasing Consultant, Rental Agent, Sales Clerk, Video Clerk

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental. See more occupations related to this task.
  • Compute charges for merchandise or services and receive payments. See more occupations related to this task.
  • Answer telephones to provide information and receive orders. See more occupations related to this task.
  • Provide information about rental items, such as availability, operation or description. See more occupations related to this task.
  • Rent items, arrange for provision of services to customers and accept returns. See more occupations related to this task.
  • Inspect and adjust rental items to meet needs of customer. See more occupations related to this task.
  • Explain rental fees, policies and procedures. See more occupations related to this task.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses. See more occupations related to this task.
  • Keep records of transactions, and of the number of customers entering an establishment. See more occupations related to this task.
  • Reserve items for requested times and keep records of items rented. See more occupations related to this task.
  • Recommend and provide advice on a wide variety of products and services. See more occupations related to this task.
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage. See more occupations related to this task.
  • Prepare merchandise for display, or for purchase or rental. See more occupations related to this task.
  • Advise customers on use and care of merchandise. See more occupations related to this task.
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Adjustable widemouth pliers See more occupations related to this tool.
  • Adjustable wrenches See more occupations related to this tool.
  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Delivery trucks See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Digital cameras See more occupations related to this tool.
  • Hand trucks or accessories — Handtrucks See more occupations related to this tool.
  • Magnetic stripe readers and encoders — Credit card processing machines See more occupations related to this tool.
  • Nut drivers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Screwdrivers See more occupations related to this tool.
  • Security cameras — Surveillance cameras See more occupations related to this tool.
  • Still cameras — 35 millimeter cameras See more occupations related to this tool.
  • Stripping tools — Wire strippers See more occupations related to this tool.
  • Wire cutters See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Database software; Oracle software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Point of sale POS software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.

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Work Activities

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.

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Detailed Work Activities

  • Process sales or other transactions. See more occupations related to this activity.
  • Gather customer or product information to determine customer needs. See more occupations related to this activity.
  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Maintain records of sales or other business transactions. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Prepare sales or other contracts. See more occupations related to this activity.
  • Explain technical product or service information to customers. See more occupations related to this activity.
  • Answer customer questions about goods or services. See more occupations related to this activity.
  • Advise customers on the use of products or services. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Recommend products or services to customers. See more occupations related to this activity.
  • Take product orders from customers. See more occupations related to this activity.
  • Explain financial information to customers. See more occupations related to this activity.
  • Examine condition of property or products. See more occupations related to this activity.
  • Set up merchandise displays. See more occupations related to this activity.

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Work Context

  • Contact With Others — 92% responded “Constant contact with others.” See more occupations related to this work context.
  • Telephone — 93% responded “Every day.” See more occupations related to this work context.
  • Face-to-Face Discussions — 73% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 58% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 60% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 80% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 57% responded “A lot of freedom.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 49% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 47% responded “A lot of freedom.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 39% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 51% responded “Every day.” See more occupations related to this work context.
  • Physical Proximity — 78% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 46% responded “Extremely important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 45% responded “Important results.” See more occupations related to this work context.
  • Spend Time Standing — 34% responded “About half the time.” See more occupations related to this work context.
  • Coordinate or Lead Others — 46% responded “Important.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 29% responded “Moderate responsibility.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 35% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 29% responded “Limited responsibility.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 45% responded “About half the time.” See more occupations related to this work context.
  • Spend Time Walking and Running — 33% responded “About half the time.” See more occupations related to this work context.
  • Electronic Mail — 40% responded “Every day.” See more occupations related to this work context.
  • Level of Competition — 26% responded “Highly competitive.” See more occupations related to this work context.
  • Letters and Memos — 32% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 35% responded “Never.” See more occupations related to this work context.
  • Time Pressure — 32% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
53   Less than high school diploma
46   High school diploma or equivalent Help

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Credentials

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Interests

Interest code: CE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $11.47 hourly, $23,860 annual
State wages Local Salary Info
 
Employment (2012) 438,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 158,500
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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