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Summary Report for:
41-2022.00 - Parts Salespersons

Sell spare and replacement parts and equipment in repair shop or parts store.

Sample of reported job titles: Parts Advisor, Parts Clerk, Parts Consultant, Parts Counter Sales Person, Parts Counterperson, Parts Manager, Parts Person, Parts Salesman, Parts Salesperson, Parts Specialist

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. See more occupations related to this task.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. See more occupations related to this task.
  • Receive and fill telephone orders for parts. See more occupations related to this task.
  • Fill customer orders from stock. See more occupations related to this task.
  • Prepare sales slips or sales contracts. See more occupations related to this task.
  • Receive payment or obtain credit authorization. See more occupations related to this task.
  • Take inventory of stock. See more occupations related to this task.
  • Advise customers on substitution or modification of parts when identical replacements are not available. See more occupations related to this task.
  • Examine returned parts for defects, and exchange defective parts or refund money. See more occupations related to this task.
  • Mark and store parts in stockrooms according to prearranged systems. See more occupations related to this task.
  • Discuss use and features of various parts, based on knowledge of machines or equipment. See more occupations related to this task.
  • Demonstrate equipment to customers and explain functioning of equipment. See more occupations related to this task.
  • Place new merchandise on display. See more occupations related to this task.
  • Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Cash registers — Electronic cash registers See more occupations related to this tool.
  • Digital cameras — Digital still cameras See more occupations related to this tool.
  • Forklifts — Warehouse forklifts See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Microfiche or microfilm viewers — Microfiche viewing equipment See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Special purpose telephones — Multiline telephone systems See more occupations related to this tool.
  • Tablet computers See more occupations related to this tool.

Technology used in this occupation:

  • Customer relationship management CRM software — Customer information databases See more occupations related to this technology.
  • Data base user interface and query software — Data entry software See more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Inventory management software — Inventory tracking software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. See more occupations related to this knowledge.
  • Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). See more occupations related to this ability.
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.

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Detailed Work Activities

  • Process sales or other transactions. See more occupations related to this activity.
  • Gather customer or product information to determine customer needs. See more occupations related to this activity.
  • Prepare sales or other contracts. See more occupations related to this activity.
  • Explain technical product or service information to customers. See more occupations related to this activity.
  • Advise customers on the use of products or services. See more occupations related to this activity.
  • Take product orders from customers. See more occupations related to this activity.
  • Demonstrate products to consumers. See more occupations related to this activity.
  • Examine condition of property or products. See more occupations related to this activity.
  • Set up merchandise displays. See more occupations related to this activity.
  • Monitor inventories of products or materials. See more occupations related to this activity.
  • Stock products or parts. See more occupations related to this activity.

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Work Context

  • Telephone — 100% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 90% responded “Constant contact with others.” See more occupations related to this work context.
  • Deal With External Customers — 71% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 88% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 75% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 50% responded “Extremely important.” See more occupations related to this work context.
  • Freedom to Make Decisions — 47% responded “Some freedom.” See more occupations related to this work context.
  • Face-to-Face Discussions — 67% responded “Every day.” See more occupations related to this work context.
  • Duration of Typical Work Week — 65% responded “More than 40 hours.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 41% responded “Some freedom.” See more occupations related to this work context.
  • Work With Work Group or Team — 44% responded “Extremely important.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 47% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 41% responded “Every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 46% responded “Important results.” See more occupations related to this work context.
  • Physical Proximity — 53% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Exposed to Contaminants — 32% responded “Every day.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 45% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 34% responded “Every day.” See more occupations related to this work context.
  • Electronic Mail — 34% responded “Every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 33% responded “Fairly important.” See more occupations related to this work context.
  • Spend Time Standing — 31% responded “About half the time.” See more occupations related to this work context.
  • Indoors, Not Environmentally Controlled — 28% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 23% responded “More than half the time.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 30% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 38% responded “Limited responsibility.” See more occupations related to this work context.
  • Level of Competition — 38% responded “Moderately competitive.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
76   High school diploma or equivalent Help
12   Some college, no degree
11   Post-secondary certificate Help

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Credentials

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Interests

Interest code: ECR

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $14.15 hourly, $29,440 annual
State wages Local Salary Info
 
Employment (2012) 221,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 71,600
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Retail Sales Workers external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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