Summary Report for:
43-4111.00 - Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Sample of reported job titles: Admissions Clerk, Admissions Representative, Admitting Clerk, Interviewer, Market Research Interviewer, Patient Services Representative, Registrar, Registration Clerk, Research Interviewer, Telephone Interviewer
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Identify and report problems in obtaining valid data.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Assist individuals in filling out applications or questionnaires.
- Supervise or train other staff members.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Locate and list addresses and households.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
- Prepare reports to provide answers in response to specific problems.
Tools & Technology
Tools used in this occupation:
- Automobiles or cars — Passenger vehicles
- Inkjet printers — Computer inkjet printers
- Laser fax machine — Laser facsimile machines
- Notebook computers — Laptop computers
- Personal computers
- Phone headsets — Telephone headsets
- Photocopiers — Copy machines
- Scanners — Computer data input scanners
- Special purpose telephones — Multiline telephone systems
Technology used in this occupation:
- Analytical or scientific software — Statistical software
- Data base user interface and query software — Data entry software ; FileMaker Pro software
- Electronic mail software — Microsoft Outlook
- Enterprise resource planning ERP software — Jenzabar EX; Oracle PeopleSoft software ; SAP Business Objects software
- Human resources software — RIVS automated interview software
- Internet browser software — Web browser software
- Medical software — Electronic health record EHR software; Medical condition coding software ; Medical procedure coding software ; MEDITECH software
- Office suite software — Microsoft Office software
- Presentation software — Microsoft PowerPoint
- Project management software — Creative Research Systems The Survey System; FluidSurveys; Qualtrics Research Suite software; SaaS SurveyMonkey (see all 5 examples)
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Detailed Work Activities
- Verify accuracy of financial or transactional data.
- Collect deposits, payments or fees.
- Answer telephones to direct calls or provide information.
- Check data for recording errors.
- Compile data or documentation.
- Negotiate financial arrangements.
- Explain regulations, policies, or procedures.
- Interview employees, customers, or others to collect information.
- Confer with coworkers to coordinate work activities.
- Assist individuals with paperwork.
- Analyze operational or research data.
- Code data or other information.
- Supervise clerical or administrative personnel.
- Obtain personal or financial information about customers or applicants.
- Prepare research or technical reports.
- Telephone — 98% responded “Every day.”
- Contact With Others — 97% responded “Constant contact with others.”
- Indoors, Environmentally Controlled — 93% responded “Every day.”
- Spend Time Sitting — 82% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate — 53% responded “Extremely important.”
- Time Pressure — 48% responded “Every day.”
- Work With Work Group or Team — 59% responded “Extremely important.”
- Deal With Unpleasant or Angry People — 47% responded “Every day.”
- Spend Time Making Repetitive Motions — 56% responded “Continually or almost continually.”
- Importance of Repeating Same Tasks — 65% responded “Extremely important.”
- Physical Proximity — 73% responded “Moderately close (at arm's length).”
- Face-to-Face Discussions — 62% responded “Every day.”
- Deal With External Customers — 45% responded “Extremely important.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 52% responded “Continually or almost continually.”
- Structured versus Unstructured Work — 35% responded “Some freedom.”
- Frequency of Decision Making — 50% responded “Every day.”
- Freedom to Make Decisions — 43% responded “Limited freedom.”
- Impact of Decisions on Co-workers or Company Results — 39% responded “Minor results.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 37% responded “Every day.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|54||High school diploma or equivalent|
|13||Less than high school diploma|
Interest code: CES
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Persistence — Job requires persistence in the face of obstacles.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2015)||$15.10 hourly, $31,410 annual|
|Employment (2014)||198,000 employees|
|Projected growth (2014-2024)||Average (5% to 8%)|
|Projected job openings (2014-2024)||55,500|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2015 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Information clerks . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.